---
description: Desku : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Desku - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Desku](/software/1037380/desku)

# Desku

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> Desku est un logiciel de service client optimisé par IA avec messagerie instantanée, un chatbot assisté de l'IA (Eva AI), un système de création de dossiers d'assistance et des automatisations faisant appel à l'IA.
> 
> Conclusion : 36 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Desku?

Desku a pour objectif d'être le premier logiciel de service client optimisé par IA pour les entreprises à forte croissance aux États-Unis, au Royaume-Uni, en Australie et en Inde.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 36 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Desku Technologies

## Contexte commercial

- **À partir de**: 39,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile)
- **Langues**: allemand, anglais, espagnol, français, italien, suédois
- **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, France, Inde, Irlande, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Philippines, Royaume-Uni, Singapour, Émirats arabes unis, États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Automatisation des processus et flux de travail
- Base de données de clients
- Communication multicanal
- Définition des priorités
- Enquêtes et feedback
- Formulaires personnalisables
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des courriels
- Gestion des flux de travail
- Historique des clients
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Macros et réponses types
- Messagerie instantanée
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Stratégie de marque personnalisable
- Suivi des interactions
- Support client
- Tableau de bord d'activités
- Third-Party Integrations

## Intégrations (7 au total)

- Instagram
- Messenger
- Shopify
- Shopify Plus
- WhatsApp
- WooCommerce
- Zapier

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software)
- [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software)
- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software)

##  Logiciels similaires

1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews)
3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Hiver](https://fr.capterra.ca/software/142975/hiver) — 4.7/5 (146 reviews)
5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Avis

### "Pretty well developed new player" — 4.0/5

> **Erik** | *8 juin 2022* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10
> 
> **Avantages**: I really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before. I also like that it is easy to have multiple agents working together on a ticket. The knowledge management feature (which populates the portal) is also well done. The mobile app is also pretty good.
> 
> **Inconvénients**: Marking a ticket as spam doesn't delete it or block or delete the sender. This is mildly annoying.  Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent. There is no easy way to update my admin view as a user.
> 
> Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder.

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### "The Ultimate Customer Support Platform" — 5.0/5

> **Utilisateur vérifié** | *6 décembre 2022* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: The ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing.
> 
> **Inconvénients**: Rome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment.
> 
> Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a  fantastic alternative to Zendesk, Live chat and Freshdesk.

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### "A solid ticket management system." — 4.0/5

> **Johnny** | *10 juin 2022* | Services aux consommateurs | Taux de recommandation : 7.0/10
> 
> **Avantages**: Ease of setup is great. The support that I did receive was prompt and responsive.
> 
> **Inconvénients**: Integration with Shopify are lacking for users like me who sell digital products.

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### "Replaced Freshdesk with Desku" — 5.0/5

> **Utilisateur vérifié** | *3 octobre 2022* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox. Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.
> 
> **Inconvénients**: Ticketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area. You have widgets in the right sidebar and the text editor is left with small screen area which is quite annoying.
> 
> Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better.

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### "Desku is awesome" — 5.0/5

> **Jornes** | *28 septembre 2022* | Design | Taux de recommandation : 10.0/10
> 
> **Avantages**: The tool is excellent. I like their knowledge base and ticketing system the most.
> 
> **Inconvénients**: Overall, everything is good. Need to improve the widget design, and add a few more features.
> 
> I am  happy with Desku. Their tool is solid, and the dev is also working hard to improve their tool.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1037380/desku)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/275845/Desku/> |
| en-AE | <https://www.capterra.ae/software/1037380/desku> |
| en-AU | <https://www.capterra.com.au/software/1037380/desku> |
| en-CA | <https://www.capterra.ca/software/1037380/desku> |
| en-GB | <https://www.capterra.co.uk/software/1037380/desku> |
| en-IE | <https://www.capterra.ie/software/1037380/desku> |
| en-IL | <https://www.capterra.co.il/software/1037380/desku> |
| en-IN | <https://www.capterra.in/software/1037380/desku> |
| en-NZ | <https://www.capterra.co.nz/software/1037380/desku> |
| en-SG | <https://www.capterra.com.sg/software/1037380/desku> |
| en-ZA | <https://www.capterra.co.za/software/1037380/desku> |
| es | <https://www.capterra.es/software/1037380/desku> |
| es-AR | <https://www.capterra.com.ar/software/1037380/desku> |
| es-CL | <https://www.capterra.cl/software/1037380/desku> |
| es-CO | <https://www.capterra.co/software/1037380/desku> |
| es-CR | <https://www.capterra.co.cr/software/1037380/desku> |
| es-DO | <https://www.capterra.do/software/1037380/desku> |
| es-EC | <https://www.capterra.ec/software/1037380/desku> |
| es-MX | <https://www.capterra.mx/software/1037380/desku> |
| es-PA | <https://www.capterra.com.pa/software/1037380/desku> |
| es-PE | <https://www.capterra.pe/software/1037380/desku> |
| fr | <https://www.capterra.fr/software/1037380/desku> |
| fr-BE | <https://fr.capterra.be/software/1037380/desku> |
| fr-CA | <https://fr.capterra.ca/software/1037380/desku> |
| fr-LU | <https://www.capterra.lu/software/1037380/desku> |
| pl | <https://www.capterra.pl/software/1037380/desku> |
| pt | <https://www.capterra.com.br/software/1037380/desku> |
| pt-PT | <https://www.capterra.pt/software/1037380/desku> |

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