---
description: DealerSocket CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: DealerSocket CRM - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [DealerSocket CRM](/software/1040033/dealersocket-crm)

# DealerSocket CRM

Canonical: https://fr.capterra.ca/software/1040033/dealersocket-crm

> DealerSocket CRM est une solution de gestion de la relation client pour les concessionnaires qui peut accélérer les activités de marketing et rationaliser les ventes de véhicules pour l'ensemble des concessionnaires.
> 
> Conclusion : 2 utilisateurs lui ont donné la note de **1.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **1.5/5** | 2 Avis |
| Simplicité | 2.0/5 | D'après l'ensemble des avis |
| Support client | 2.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 2.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 2.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 30% | (3/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Solera

## Contexte commercial

- **Public cible**: Travailleur autonome
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Accès mobile
- Gestion des contacts
- Gestion des leads
- Suivi des interactions

## Category

- [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software)

##  Logiciels similaires

1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews)
3. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews)
4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [Kylas Sales CRM](https://fr.capterra.ca/software/210630/kylas) — 4.8/5 (573 reviews)

## Avis

### "Stay far away from anything from DealerSocket/Solera" — 1.0/5

> **Jay** | *13 janvier 2025* | Automobile | Taux de recommandation : 1.0/10
> 
> **Avantages**: It's somewhat straight forward as far as usability. That is once you get used to it.
> 
> **Inconvénients**: Support is AWFUL\! You can't "bulk" email customers. If you get numerous inquiries from the same person it's a puzzle trying to figure out what to do with them. There was no training at all involved when we go the CRM, so we had to figure all out on our own and if we had questions then good luck dealing with support. EVERYTHING you do with support they just tell you they will "escalate" the problem. That basically means it's not going to get fixed because you never hear back from anyone. It's very outdated and if you ask if there's any plans on updating anything you don't get an answer. You can request enhancements but there's not been any real enhancements in the 5+ years I've been using it. There's just so much wrong that I could never list it all here. Also, if you want to complain about anything, you get 1 person that handles your account, that's it. No one over them or no one else to talk to. I've been trying to get an inventory feed problem handled for 4 months now and still no resolution in sight and no one will give me answers about it. And lastly, this product is EXTREMELY over priced compared to similar CRM's out there. Do your homework when checking them out, but my suggestion is stay far away from this company\!
> 
> My experience is that support was turned over to someone else after Solera took over. Since then there's been nothing good that has happened with CRM. You can't get any issues resolved and no one at the company cares. Solera will be the death of Dealer Socket.

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### "It used to be so much better" — 2.0/5

> **Adam** | *17 février 2023* | Automobile | Taux de recommandation : 4.0/10
> 
> **Avantages**: Ability to change anything now not having to wait, customizability of homepage
> 
> **Inconvénients**: system issues constantly, server problems
> 
> Since Solera took over and they have been migrating to new systems is has been a nightmare, they keep saying its gonna be better its gonna be better but still now months later I just dont see it and I have been using DS and been a promoter of DS since 2013 but now questionable

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1040033/dealersocket-crm)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/10002712/DealerSocket-CRM/> |
| en-AE | <https://www.capterra.ae/software/1040033/dealersocket-crm> |
| en-AU | <https://www.capterra.com.au/software/1040033/dealersocket-crm> |
| en-CA | <https://www.capterra.ca/software/1040033/dealersocket-crm> |
| en-GB | <https://www.capterra.co.uk/software/1040033/dealersocket-crm> |
| en-IE | <https://www.capterra.ie/software/1040033/dealersocket-crm> |
| en-IL | <https://www.capterra.co.il/software/1040033/dealersocket-crm> |
| en-IN | <https://www.capterra.in/software/1040033/dealersocket-crm> |
| en-NZ | <https://www.capterra.co.nz/software/1040033/dealersocket-crm> |
| en-SG | <https://www.capterra.com.sg/software/1040033/dealersocket-crm> |
| en-ZA | <https://www.capterra.co.za/software/1040033/dealersocket-crm> |
| fr | <https://www.capterra.fr/software/1040033/dealersocket-crm> |
| fr-BE | <https://fr.capterra.be/software/1040033/dealersocket-crm> |
| fr-CA | <https://fr.capterra.ca/software/1040033/dealersocket-crm> |
| fr-LU | <https://www.capterra.lu/software/1040033/dealersocket-crm> |

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