--- description: Fernand : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fernand - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/32315/customer-support/software) > [Fernand](/software/1041499/fernand) # Fernand Canonical: https://fr.capterra.ca/software/1041499/fernand > Fernand est une plateforme de support client rapide et efficace pour les entreprises SaaS. > > Conclusion : 3 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Fernand? Les entreprises SaaS, les équipes de support client, et les travailleurs souhaitant augmenter leur productivité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 3 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Fernand ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Algérie, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Bermudes, Bhoutan, Bolivie, Botswana et 156 de plus ## Fonctionnalités - Gestion de la base de connaissances ## Intégrations (1 au total) - Stripe ## Ressources d'aide - Service client/courriel - Base de connaissances ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) 3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "A customer support platform for 2024" — 5.0/5 > **Stefanos** | *16 septembre 2024* | Secteur maritime | Taux de recommandation : 10.0/10 > > **Avantages**: It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process. > > **Inconvénients**: Nothing that I dislike, as expected a lot of features are still under development and the number of native integrations at the moment is limited. > > Our experience has been great so far both pre and post sales. The product is covering our main needs and it is also constantly evolving to the right direction. ----- ### "A truly calm support experience" — 5.0/5 > **Benjamin** | *11 septembre 2024* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: Fernand is wonderfully simple and everything just works. It truly makes customer a much calmer experience. > > **Inconvénients**: I wish there was a mobile app. I added it to my iPhone home screen which works well but a mobile app would feel more integrated. > > I used to be incredibly overwhelmed by customer support so Fernand's promise of making support calmer felt very enticing. After using it for a few months (or maybe a year? Time flies), I feel like it has truly delivered on that promise. I no longer dread answering customers and truly appreciate smart replies, snippets and other tools that allow me to quickly reply to common requests while offering individual and genuinely helpful support to customers questions that can't be answered with a boilerplate. It not only made me less stressed but even led to multiple customers praising the support my company offers. A journalist even loved it so much she interviewed me\! ----- ### "Easy to use support system for modern internet businesses" — 5.0/5 > **Emma** | *11 septembre 2024* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Fernand is a simple, easy to use (but also powerful) support system. I appreciate the time that they have put into designing an experience that is calming instead of overwhelming. So many other systems bombard you information and noise that the whole experience of using it is chaotic and difficult to use. It is easy to navigate and figure out where everything is that you need but also very powerful if you are interested in building more advanced workflows. > > **Inconvénients**: As a newer support system (started 2022) they don't have as many features as some of the other systems. However, they are great about listening to user feedback so I expect they'll catch up soon with the most requested features. They just released split inboxes which is a great improvement and I hear they're working on an analytics view. > > I've used Fernand for just about a year and it has become one of the systems I don't hate using each day. If you're looking for a calm support experience then this is the right choice. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1041499/fernand) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées