--- description: Clootrack : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Clootrack - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Clootrack](/software/1042420/clootrack) # Clootrack Canonical: https://fr.capterra.ca/software/1042420/clootrack Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1042420/clootrack?page=2) > Clootrack utilise une IA (intelligence artificielle) et le deep learning pour découvrir les raisons liées à toute chute du NPS (Net Promoter Score). > > Conclusion : 16 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Clootrack? Les marques D2C (Direct to Consumer) à forte croissance qui souhaitent recueillir des informations exploitables à partir d'un volume significatif d'opinions client non structurées. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 16 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Clootrack ## Contexte commercial - **À partir de**: 25 000,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - API - Analyse de la concurrence - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Collecte de données multicanal - Communication multicanal - Enquêtes et feedback - Gestion de la communication - Gestion des commentaires négatifs - Importation et exportation de données - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Real-Time Analytics - Structure des enquêtes de Net Promoter Score (NPS) - Tableau de bord - Third-Party Integrations - Visualisation de données ## Intégrations (19 au total) - Aircall - Amazon Connect - AskNicely - Five9 - Forsta - GENESYS - Jotform - Medalla - NICE Business Story Survey Tool - Qualtrics LTI - QuestionPro - RingCentral Engage Voice - SurveyMonkey - SurveySparrow - Talkdesk ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels d'analyse de données qualitatives](https://fr.capterra.ca/directory/31297/qualitative-data-analysis/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) ## Logiciels similaires 1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 3. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 5. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) ## Avis ### "Trusted and Value Enchancer" — 5.0/5 > **Dr Nishant** | *5 mai 2025* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: It's an E2E integrated tool that helps decode sentiments and quantify qualitative inputs. > > **Inconvénients**: The promoters need to build a stable and innovative talent pool that supports meaningful inferences based on the AI/ML input > > Clootrack was the first partner agency to help us synthesise the digital conversations, including the eComm reviews and prices. Their teams have been expanding and enriching over the last 5 years; they have delivered meaningful experiences to us. ----- ### "Unsupervised theming has arrived in Customer Intelligence" — 5.0/5 > **Greg** | *5 mai 2025* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Unsupervised theming is the best and most efficient way to collect information. They have a broad capability to link to many systems that our clients use and the theming works across all data sources. Excellent view of the customer experience that is fast and afforable > > **Inconvénients**: We have a specific use case that we cannot program on our own. Clootrack has stepped in to engineer this solution for us. > > They are a helpful team on the basics and meeting oru bespoke needs. We have just started to use some of their integrations and our client love the holistic picture they deliver. ----- ### "Intuitive and Highly accurate AI based Analytics eng" — 5.0/5 > **Swapnil** | *19 avril 2025* | Vente au détail | Taux de recommandation : 3.0/10 > > **Avantages**: Explainable \& highly accurate AI, Intuitive UI, customisable code, value for money > > **Inconvénients**: Dashboards can be improved for a better data visualization > > Clootrack has been one of the success from adoption of analytics software in the company. The team behind was responsive to our unique analytics requirements and was able to customise the AI to our requirements, for both structured and unstructured data sets. Highly recommend for companies looking to bridge the analytics capability gaps in their BI teams. ----- ### "A Win for Us" — 5.0/5 > **Kendra** | *3 juin 2025* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: Ability to analyze data and gather insights quickly, reducing time spent on tasks. We are able to look at not only our own product insights but also that of the total category and our competitors. > > **Inconvénients**: We have been very happy with the tool and at this time have not found anything that stand out that do not meet our needs. > > Our company has been using Clootrack for a while now and we couldn't be more pleased with the results. The benefits we've experienced are numerous and impactful. Firstly, the tool has significantly saved us time on a variety of tasks. From gathering customer feedback to analyzing data, the process is now streamlined and efficient. This has allowed our team to focus on more strategic initiatives rather than getting bogged down in manual processes. We also appreciate the versatility of the tool. It's utilized across multiple departments, including marketing and product management. Each department has found unique ways to leverage the insights provided, leading to better decision-making, real time product feedback resulting in improved customer satisfaction. One of the standout features of Clootrack is their commitment to continual improvement. They regularly update the product with new features and enhancements to provide more value to us as users of the content leading to more informed business direction. Additionally, they actively seek feedback from their users, which makes us feel valued and heard. Overall, Clootrack’s tool has been a win for us. ----- ### "Quick insights and great experience" — 5.0/5 > **Ganesh** | *18 avril 2025* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: We love the way Clootrack harnesses AI to analyze extensive unstructured data all from diverse sources and delivers actionable insights my team can use to enhance customer experience and product development. The interface is very user-friendly and the flexibility makes it suitable for us to work with businesses of all sizes. > > **Inconvénients**: Not a function of the tool itself but there is a risk of misinterpreting the insights without proper understanding of the qualitative data. Additionally, it would be great if the tool can allow us to incorporate quantitative data in our analysis. > > The team is awesome to work with and has deep AI expertise. They are quick on their turnaround of custom analysis and addition of new data sources and analysis workflows. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1042420/clootrack?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1042420/clootrack) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées