---
description: Deskhero : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskhero - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Deskhero](/software/1061614/deskhero)

# Deskhero

Canonical: https://fr.capterra.ca/software/1061614/deskhero

> En simplifiant le support client grâce aux réponses de l'IA (intelligence artificielle), qui s'inspire des anciens dossiers et de connaissances éparses, vous bénéficiez d'un service efficace et personnalisé.
> 
> Conclusion : 1 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Deskhero?

Conçue pour les équipes de service client des petites et moyennes entreprises à la recherche de solutions de gestion de l'assistance efficaces et optimisées par IA.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 1 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Deskhero AB

## Contexte commercial

- **À partir de**: 9,95 $ US
- **Type de licence**:  (Version gratuite disponible)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- Contrôles/Permissions d'accès
- Définition des priorités
- Gestion de la base de connaissances
- Gestion des boîtes de messagerie
- Gestion des courriels
- Importation et exportation de données
- Tableau de bord d'activités

## Ressources d'aide

- Service client/courriel
- Base de connaissances

## Category

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

## Catégories connexes

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels d'intelligence artificielle](https://fr.capterra.ca/directory/30938/artificial-intelligence/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

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2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews)
3. [HelpDesk](https://fr.capterra.ca/software/185973/helpdesk) — 4.6/5 (180 reviews)
4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avis

### "Deskhero was not mature when we started, but now it has everything we needed." — 5.0/5

> **George** | *13 janvier 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10
> 
> **Avantages**: We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams.
> 
> **Inconvénients**: There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers.
> 
> We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. 
Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1061614/deskhero)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/1061614/deskhero> |
| de-AT | <https://www.capterra.at/software/1061614/deskhero> |
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| en | <https://www.capterra.com/p/10016999/Deskhero/> |
| en-AE | <https://www.capterra.ae/software/1061614/deskhero> |
| en-AU | <https://www.capterra.com.au/software/1061614/deskhero> |
| en-CA | <https://www.capterra.ca/software/1061614/deskhero> |
| en-GB | <https://www.capterra.co.uk/software/1061614/deskhero> |
| en-IE | <https://www.capterra.ie/software/1061614/deskhero> |
| en-IL | <https://www.capterra.co.il/software/1061614/deskhero> |
| en-IN | <https://www.capterra.in/software/1061614/deskhero> |
| en-NZ | <https://www.capterra.co.nz/software/1061614/deskhero> |
| en-SG | <https://www.capterra.com.sg/software/1061614/deskhero> |
| en-ZA | <https://www.capterra.co.za/software/1061614/deskhero> |
| es | <https://www.capterra.es/software/1061614/deskhero> |
| es-AR | <https://www.capterra.com.ar/software/1061614/deskhero> |
| es-CL | <https://www.capterra.cl/software/1061614/deskhero> |
| es-CO | <https://www.capterra.co/software/1061614/deskhero> |
| es-CR | <https://www.capterra.co.cr/software/1061614/deskhero> |
| es-DO | <https://www.capterra.do/software/1061614/deskhero> |
| es-EC | <https://www.capterra.ec/software/1061614/deskhero> |
| es-MX | <https://www.capterra.mx/software/1061614/deskhero> |
| es-PA | <https://www.capterra.com.pa/software/1061614/deskhero> |
| es-PE | <https://www.capterra.pe/software/1061614/deskhero> |
| fr | <https://www.capterra.fr/software/1061614/deskhero> |
| fr-BE | <https://fr.capterra.be/software/1061614/deskhero> |
| fr-CA | <https://fr.capterra.ca/software/1061614/deskhero> |
| fr-LU | <https://www.capterra.lu/software/1061614/deskhero> |
| it | <https://www.capterra.it/software/1061614/deskhero> |
| nb | <https://www.capterra.no/software/1061614/deskhero> |
| nl | <https://www.capterra.nl/software/1061614/deskhero> |
| nl-BE | <https://www.capterra.be/software/1061614/deskhero> |
| pl | <https://www.capterra.pl/software/1061614/deskhero> |
| pt | <https://www.capterra.com.br/software/1061614/deskhero> |
| pt-PT | <https://www.capterra.pt/software/1061614/deskhero> |
| sv | <https://www.capterra.se/software/1061614/deskhero> |
| tr | <https://www.capterra.web.tr/software/1061614/deskhero> |

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