---
description: Swap Commerce : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Swap Commerce - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de commerce en ligne](/directory/3/ecommerce/software) > [Swap Commerce](/software/1062905/swap-commerce)

# Swap Commerce

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> Une "application d'e-commerce tout-en-un" pour les marques Shopify qui cherchent à évoluer dans le monde entier ou simplement dans la ville où vous exercez vos activités.
> 
> Conclusion : 14 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 14 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.9/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Swap Commerce

## Contexte commercial

- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Irlande, Royaume-Uni, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Gestion 3PL
- Gestion d'entrepôt
- Gestion de l'e-commerce
- Gestion des commandes
- Gestion des expéditions
- Gestion des fournisseurs
- Gestion des remboursements
- Gestion des retours
- Gestion des stocks
- Impression d'étiquettes
- Intégration de sites web
- Livraison par voie aérienne
- Livraison par voie terrestre
- Logiciels CRM (gestion de la relation client)
- Optimisation des itinéraires
- Portail client
- Rapports et analyses
- Rapports et statistiques
- Real-Time Updates
- Suivi des commandes
- Suivi des expéditions
- Suivi des livraisons
- Suivi des statuts
- Tableau de bord d'activités
- Third-Party Integrations
- Étiquettes d'expédition

## Intégrations (10 au total)

- Brightpearl
- Census
- Descartes Peoplevox
- Gorgias
- Klaviyo
- ShipHero
- Shopify
- Shopify Plus
- Stripe
- Stripe Billing

## Ressources d'aide

- Service client/courriel
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software)

## Catégories connexes

- [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software)
- [Logiciels de logistique](https://fr.capterra.ca/directory/30081/logistics/software)
- [Logiciels de gestion des retours](https://fr.capterra.ca/directory/34035/returns-management/software)
- [Logiciels de suivi d'expédition](https://fr.capterra.ca/directory/31602/shipment-tracking/software)
- [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software)

##  Logiciels similaires

1. [Item](https://fr.capterra.ca/software/1058381/item) — 4.6/5 (16 reviews)
2. [ReturnGO](https://fr.capterra.ca/software/1013374/returngo) — 5.0/5 (29 reviews)
3. [ShippyPro](https://fr.capterra.ca/software/164065/shippypro) — 4.7/5 (154 reviews)
4. [Samsara](https://fr.capterra.ca/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (970 reviews)
5. [ShipStation](https://fr.capterra.ca/software/155621/shipstation) — 4.6/5 (956 reviews)

## Avis

### "Excellent customer service and technical support" — 5.0/5

> **Utilisateur vérifié** | *7 mars 2024* | Mode et vêtements | Taux de recommandation : 10.0/10
> 
> **Avantages**: Every single time I needed help the team went above and beyond to provide the best service. Happy to jump on calls to clarify anything and the team is always thinking from our customer perspective to make their experience easier with returns.
> 
> **Inconvénients**: I have not experienced something I did not like about swap

-----

### "Five stars for Swap" — 5.0/5

> **Sophie** | *25 avril 2025* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: Swap has simplified our global sales offering and returns so much. Their services are easy to set up, easy to use (for both staff and customers) and their customer service is fantastic.
> 
> **Inconvénients**: We've had some trouble getting Track to work alongside one of our carriers, but I don't think this is due to an issue with Swap's systems.
> 
> We've had a great experience with Swap so far. Everything has been easy to integrate and set up and we've gained valuable insights into our customers' shopping and returns behaviour through their analytics and reporting capabilities.

-----

### "A versatile online platform for processing returns" — 5.0/5

> **Mat** | *28 avril 2025* | Vente au détail | Taux de recommandation : 9.0/10
> 
> **Avantages**: A very versatile and configurable online platform for processing returns.
> 
> **Inconvénients**: As usual when configuring a new platform we had issues but the technical team came to the rescue. Pulling information from the API works really well and feeds into our downstream processes and reporting using Azure ADF - the website documentation was useful in setting this up. I needed to build a process to capture the date the return status changed (i.e. pre-transit, in-transit) on a daily basis for our reporting and it was worth knowing to generally use the order number in the product section of the JSON for reporting purposes but these were minor things.
> 
> Overall very good, regular catch ups, I did have to ask for a lot of help to get us started but we got there and the technical support person was very knowledgeable.

-----

### "Always 10/10" — 5.0/5

> **Nicole** | *17 avril 2025* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: The options are endless, as a platform there are so many ways to use SWAP for your business. We use SWAP for returns,exchanges and also our ReWear platform which is where our customers send in 2nd hand items for us to resell and they are awarded points on site.
> 
> **Inconvénients**: There isn't anything that we can complain about with SWAP.
> 
> Since partnering with them in May 2023, our experience has been nothing short of excellent. Their team has consistently gone above and beyond to support us, making every stage of our returns process more efficient and hassle-free. They are always readily available to offer guidance whenever we need assistance with the portal, and their responsiveness and expertise are truly appreciated. Overall, the platform and service they provide are outstanding — a seamless, reliable solution that has become an integral part of our operations.

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### "Great platform, better team" — 5.0/5

> **Trojan** | *29 avril 2025* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: The team\! Everyone I've talked to at Swap has been incredibly helpful and insightful. They're always happy to hop on a call to resolve issues, always keeping you up to date with updates and changes. Being a UK based company you almost always get a reply same day with solutions to any issues.
> 
> **Inconvénients**: Some of the return settings are not as in-depth as competitors. However they're happy to help with providing workarounds where necessary. This is a very tiny issue and I don't think I can think of any examples that haven't been resolved.
> 
> It was easy, onboarding and set-up was super smooth. They assisted with UAT, help with integrations and got us live really quickly. Since then it's required very little maintenance, only adding things as it updates.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1062905/swap-commerce)

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