SysAid

We can track resolved incidents and help customers solve them quickly

Commentaires : The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.

Avantages :

Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.

Inconvénients :

Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.

Effective Management with Room to Grow

Commentaires : My overall experience with SysAid has been positive in terms of its core functionalities, such as asset management, work order tracking, and automated workflows for purchase requisitions. These features have significantly improved our efficiency, especially in our small IT department. However, the user interface could be more user-friendly, and we've encountered some challenges with the Self-Service Portal, particularly with the password reset function. While the out-of-the-box experience was decent, we feel there is potential for further enhancements to fully meet our needs. Overall, SysAid has been a valuable tool, but we're looking forward to improvements, particularly in the interface and customization options.

Avantages :

What I liked most about SysAid is its strong capabilities in asset management and workflows, particularly how it effectively tracks and manages IT assets by linking Configuration Items (CIs) together. Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow seamlessly between team members.

Inconvénients :

What I liked least about SysAid is the user interface (UI), especially within the workflows and Admin Portal, which lacks simplicity and could benefit from a more intuitive design. Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended.

Do not use Sysaid unless been forced

Commentaires : I have purchased Sysaid back in 2019, but I do regret it.

Avantages :

Application itself is not bad,it works well from time to time

Inconvénients :

Technical support is below any professional standard

COST EFFECTIVE ITSM TOOL

Commentaires : It has been a wonderful journey with SysAid

Avantages :

I like SysAid for it ticket management module. they have really improved with the reports. with the introduction of the bi analytics, our team can now easily speak to numbers during service review meetings.

Inconvénients :

There is more room for improvement on the software product module

Alternatives envisagées : ManageEngine ServiceDesk Plus et ServiceNow

Pourquoi choisir SysAid : cost of license was expensive and we needed some additional features like CMDB

Pourquoi passer à SysAid : cost was better than others when we compared

SysAid best helpdesk software hands down

Commentaires : my experience has been nothing but positive. the software works like it should and if I run into trouble the support is excelent

Avantages :

ease of use, patch management, remote support and asset tracking. SysAid's support is second to none

Inconvénients :

I have nothing bad to say about their product, it does everything that I need

Alternatives envisagées : Zendesk Suite

Pourquoi choisir SysAid : spiceworks was more expensive and did not have the functionality I was looking for

Logiciel antérieur : Spiceworks Cloud Help Desk

Pourquoi passer à SysAid : easier to use, cost and functionality of the product