---
description: Text : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Text - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Text](/software/1078275/Text-App)

# Text

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> Text App est un outil qui unifie le chat en direct, la billetterie et l’automatisation pour aider les équipes à gérer toutes les conversations avec les clients dans un seul espace de travail.
> 
> Conclusion : 28 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Text?

Text App est conçu pour les entreprises de vente en ligne et numériques qui ont besoin d’un service client rapide et optimisé par IA pour faire évoluer le chat en direct, la billetterie et l’automatisation sur le web, les e-mails et les canaux de messagerie.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 28 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Text
- **Pays**: Boston, É.-U.
- **Entreprise fondée en**: 2002

## Contexte commercial

- **À partir de**: 25,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site)
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- Accès mobile
- Alerts/Escalation
- Analyse visuelle
- Autoresponders
- Base de données de clients
- Clavardage et messagerie
- Clavardage proactif
- Communication multicanal
- Distribution de leads
- Définition des priorités
- Détection de la langue
- Formulaire hors ligne
- Gestion de contenu
- Gestion de l'expérience client
- Gestion de la base de connaissances
- Gestion de la communication
- Gestion des accords de service
- Gestion des boîtes de messagerie
- Gestion des centres d'appel
- Gestion des courriels
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des modèles
- Historique des clients
- Intelligence artificielle et apprentissage automatique
- Intelligence conversationnelle
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Macros et réponses types
- Messagerie client en temps réel
- Messagerie instantanée
- Outils de collaboration
- Personnalisation
- Portail client
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et statistiques
- Relevé et historique des chats
- Robot pré-configuré
- Routage automatisé
- Réponses automatisées
- Stratégie de marque personnalisable
- Suivi de l'engagement
- Suivi des interactions
- Support client
- Sécurité des données
- Tableau de bord d'activités
- Task Automation
- Traitement automatique du langage naturel
- Transferts/Routage

... et 12 fonctionnalités supplémentaires

## Intégrations (42 au total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- KnowledgeBase
- Live Chat Alternative
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat
- Magento 2 Blog Extension

... et 27 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

## Catégories connexes

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software)
- [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software)

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3. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16359 reviews)
4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews)
5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Avis

### "Robust platform with excellent customer support and up-to-date AI features" — 5.0/5

> **Melissa** | *27 avril 2026* | Gestion de l'enseignement | Taux de recommandation : 10.0/10
> 
> **Avantages**: - Customer support is always helpful, ensuring resolution of issue.
- Regular improvements and extra features, often not costing extra.
> 
> **Inconvénients**: - Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs.
> 
> Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI.  I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options.  Customer service/support is always top-tier.

-----

### "Great LiveChat tool with a sleek rebranding, but a pricey investment" — 5.0/5

> **Samantha** | *22 avril 2026* | Gestion de l'enseignement | Taux de recommandation : 10.0/10
> 
> **Avantages**: I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms.
> 
> **Inconvénients**: The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium.
> 
> Overall, it’s been a solid experience, which is why I’ve stuck with them since 2017. The core chat tool is dependable and it just works, which is the most important thing for my team. While the platform is reliable, the price increases and heavy focus on AI features that don't really hit the mark make it harder to justify the high cost than it used to be. It’s a good product, but it’s becoming a luxury for smaller teams.

-----

### "TEXT- Simplifies Support, Speeds Up Everything" — 5.0/5

> **Azeez** | *21 avril 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10
> 
> **Avantages**: The easiness and accessibility of the text. Love the AI mode for the live chat and canned responses for faster reply to the customers. Everything is sorted out and easy to identify and not complicated. Another thing I like is the pre-received text messages which we can from our customers (on what they are typing) to prepare our reply accordingly.
> 
> **Inconvénients**: There is very less that I would say I don't like about text as I have not used any platforms like text and my first impression was that it's impressive. Sometimes helpdesk tickets go to the spam folder so that is one thing which can be fixed maybe.
> 
> The overall experience has been great and awesome. I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now. The smoothness, easy accessibility, clarity is something which I feel takes it to an another level.

-----

### "Great experience with Text" — 5.0/5

> **Coral** | *21 avril 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10
> 
> **Avantages**: The best thing about this app is that so many apps are available at one place and its so easy to use and understand. Another best thing is that when a customer is chatting with us, we can see what they are typing and then start forming a reply for them even before they hit send.
> 
> **Inconvénients**: Sometimes it sends important emails to the spam folders and sometimes the notifications start malfunctioning. The chatbot is not fully trained yet.

-----

### "Text App is great\!" — 5.0/5

> **Jai-Anne** | *6 mai 2026* | Biens de consommation | Taux de recommandation : 8.0/10
> 
> **Avantages**: I like most that is very easy to use and navigate through the website, the chat design is also very nice.
> 
> **Inconvénients**: I find that the idle time interferes with looking into matter's further, sometimes customer requests take a little more time to look into so it would be helpful If that was a bit longer.
> 
> My overall experience has been great honestly, easy to use and I like the fact you can see what the customer's typing before they hit send so you can better anticipate what they need and get a solution faster.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1078275/Text-App)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/10031687/Text-App/> |
| en-AE | <https://www.capterra.ae/software/1078275/Text-App> |
| en-AU | <https://www.capterra.com.au/software/1078275/Text-App> |
| en-CA | <https://www.capterra.ca/software/1078275/Text-App> |
| en-GB | <https://www.capterra.co.uk/software/1078275/Text-App> |
| en-IE | <https://www.capterra.ie/software/1078275/Text-App> |
| en-IL | <https://www.capterra.co.il/software/1078275/Text-App> |
| en-IN | <https://www.capterra.in/software/1078275/Text-App> |
| en-NZ | <https://www.capterra.co.nz/software/1078275/Text-App> |
| en-SG | <https://www.capterra.com.sg/software/1078275/Text-App> |
| en-ZA | <https://www.capterra.co.za/software/1078275/Text-App> |
| fr | <https://www.capterra.fr/software/1078275/Text-App> |
| fr-BE | <https://fr.capterra.be/software/1078275/Text-App> |
| fr-CA | <https://fr.capterra.ca/software/1078275/Text-App> |
| fr-LU | <https://www.capterra.lu/software/1078275/Text-App> |

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