--- description: ConnectWise PSA : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'automatisation](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://fr.capterra.ca/software/107931/connectwise-manage Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/107931/connectwise-manage?page=2) > ConnectWise réduit les erreurs d'inattention en générant des factures automatisées. Réduisez le temps de facturation à seulement quelques minutes \! > > Conclusion : 274 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ConnectWise PSA? Conçu pour les entreprises qui vendent, entretiennent et prennent en charge des technologies, notamment les prestataires d'infogérance, les fournisseurs de services de cloud computing, les revendeurs de produits à valeur ajoutée ainsi que les services d'impression gérés et de VoIP. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 274 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ConnectWise - **Pays**: Tampa, É.-U. - **Fondé**: 1982 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Irlande, Luxembourg, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Base de données de clients - Catalogue de services - Comptabilité - Contrôles/Permissions d'accès - Définition des priorités - Facturation - Gestion de la configuration - Gestion de projets - Gestion des accords de service - Gestion des billets - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des correctifs - Gestion des documents - Gestion des flux de travail - Gestion des problèmes - Gestion des problèmes - Gestion des ressources - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Logiciels CRM (gestion de la relation client) - Mesure des performances - Outils de collaboration - Planification - Planification de la maintenance - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Notifications - Routage automatisé - Sauvegarde et récupération - Suivi des ressources - Suivi des ressources informatiques - Suivi du temps et des dépenses - Surveillance et gestion à distance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (64 au total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... et 49 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels d'automatisation](https://fr.capterra.ca/directory/16/professional-services-automation/software) ## Catégories connexes - [Logiciels d'automatisation](https://fr.capterra.ca/directory/16/professional-services-automation/software) - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) ## Logiciels similaires 1. [N-central](https://fr.capterra.ca/software/13803/n-central) — 4.1/5 (240 reviews) 2. [N-sight RMM](https://fr.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [SuperOps](https://fr.capterra.ca/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [IT Glue](https://fr.capterra.ca/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Syncro](https://fr.capterra.ca/software/207618/syncro) — 4.6/5 (148 reviews) ## Avis ### "Integrations, Tie-ins, and Control" — 5.0/5 > **Alex** | *20 mai 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. > > **Inconvénients**: Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. > > ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. ----- ### "A Powerful Tool with Room to Improve" — 5.0/5 > **Derek** | *12 mai 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing. It helped us stay organized and save time with its automation features. > > **Inconvénients**: The project management tools felt a bit clunky and not as user-friendly as the rest of the system. Reporting could also be hard to customize and wasn’t always easy to get the info we needed quickly. > > Overall, ConnectWise PSA has been a solid tool for managing our IT services. It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like projects and reporting. ----- ### "ConnectWise PSA Product Review" — 5.0/5 > **Kyle** | *2 mai 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Been using it for 8 years now, really great for ticket management, automation, customer support is quick too > > **Inconvénients**: I haven’t found much as of yet. It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times. > > So far it has been great and will recommend it to anyone. I give it a 10 out of 10 after years of using it. ----- ### "Boosting Productivity with Automated and Centralized Management" — 5.0/5 > **Utilisateur vérifié** | *25 mai 2024* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing. The software's automation features have saved me time, allowing me to focus on growing my business. The integrations with other tools have streamlined my workflow, and the reporting functions provide insights to make informed decisions. Overall, ConnectWise PSA has helped me stay organized and efficient. > > **Inconvénients**: ConnectWise PSA's setup can be time-consuming. Be prepared to invest effort in configuration. ----- ### "Connectwise Manage" — 4.0/5 > **Daren** | *11 décembre 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone. > > **Inconvénients**: The Connectwise platform is very detailed so the learning curve can be very high when you are first starting out. Instead of importing our information, we just input everything. > > We are using this product to keep track of all our customers, their systems, software and the tickets assigned to those systems ----- Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/107931/connectwise-manage?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/107931/connectwise-manage) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées