--- description: ServiceMax : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceMax - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [ServiceMax](/software/107954/servicemax) # ServiceMax Canonical: https://fr.capterra.ca/software/107954/servicemax Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/107954/servicemax?page=2) > ServiceMax de GE Digital est l'application leader sur le marché dans le domaine de la gestion de la maintenance sur site pour les entreprises de plus de 100 techniciens. > > Conclusion : 43 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceMax? ServiceMax compte plus de 400 clients à travers le monde dans plus de 15 secteurs d'activité différents. Des entreprises de toutes tailles utilisent ServiceMax pour perfectionner les interventions, accroître les revenus et la croissance et satisfaire leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 43 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ServiceMax - **Pays**: Pleasanton, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 0,01 $ US - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, finnois, français, italien, japonais, suédois - **Pays disponibles**: Allemagne, Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de contacts - Budgétisation et prévision - Devis - Facturation - Formulaires personnalisables - GPS - Gestion de la conformité - Gestion de la disponibilité - Gestion des calendriers - Gestion des contrats/licences - Gestion des documents - Gestion des expéditions - Gestion des feuilles de temps - Gestion des ordres de travail - Gestion des performances - Gestion des rendez-vous - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Historique des services - Maintenance préventive - Outils de collaboration - Planification - Planification automatisée - Planification de la maintenance - Planification en temps réel - Portail libre-service - Rappels - Rapports et analyses - Rapports et statistiques - Real-Time Updates - Recouvrement des paiements sur le terrain - Rendez-vous récurrents - Routage - Réservation en ligne - Signature électronique - Suivi des compétences - Suivi des tâches - Suivi du temps en ligne - Synchronisation du calendrier - Système de calendrier et de rappel - Third-Party Integrations ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) - [Logiciels de gestion des ordres de mission](https://fr.capterra.ca/directory/30785/work-order/software) - [Outils de planification](https://fr.capterra.ca/directory/30087/scheduling/software) - [Logiciels de gestion du personnel](https://fr.capterra.ca/directory/30210/workforce-management/software) ## Logiciels similaires 1. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews) 2. [Limble](https://fr.capterra.ca/software/162600/limble-cmms) — 4.8/5 (738 reviews) 3. [BuildOps](https://fr.capterra.ca/software/194155/buildops) — 4.5/5 (151 reviews) 4. [Service Fusion](https://fr.capterra.ca/software/135788/service-fusion) — 4.3/5 (290 reviews) 5. [Fracttal One](https://fr.capterra.ca/software/159911/fracttal) — 4.6/5 (1773 reviews) ## Avis ### "Great work flow solution" — 3.0/5 > **Curtis** | *7 novembre 2016* > > Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing. ----- ### "Ran the service business quite nicely" — 4.0/5 > **Greg** | *9 décembre 2018* | Taux de recommandation : 6.0/10 > > **Avantages**: Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process. > > **Inconvénients**: The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes. > > All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. ----- ### "Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers." — 3.0/5 > **Frankie** | *17 mai 2017* | Taux de recommandation : 5.0/10 > > **Avantages**: It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help. > > **Inconvénients**: Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment. > > Exercise the brain cells and learn a another programming platform. ----- ### "(Former User) ServiceMax will cost you more to access features." — 4.0/5 > **April** | *4 février 2021* | Hôpitaux et soins de santé | Taux de recommandation : 4.0/10 > > **Avantages**: Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform. > > **Inconvénients**: The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky. > > Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. This is a good program for those who often work remotely. ----- ### "Very user friendly and the options for data management is good" — 5.0/5 > **Lori** | *17 juillet 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them. > > **Inconvénients**: The report designing has been challenging and difficult to get the info I want. When I create a report there are a lot of options to create for however the items available under those options are limited. > > Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/107954/servicemax?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/107954/servicemax) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées