--- description: Comm100 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm100 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Comm100](/software/108889/comm100-live-chat) # Comm100 Canonical: https://fr.capterra.ca/software/108889/comm100-live-chat Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/108889/comm100-live-chat?page=2) > Comm100 propose un logiciel d'engagement client numérique pour aider les entreprises à répondre aux questions, résoudre les problèmes et maintenir la satisfaction des clients. > > Conclusion : 108 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Comm100? Les entreprises qui ont besoin de résoudre des problèmes et satisfaire les clients de la manière la plus efficace et rentable possible. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 108 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Comm100 Network Corporation - **Pays**: Vancouver, Canada - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 31,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, bulgare, chinois, espagnol, français, grec, italien, japonais, néerlandais, portugais, russe, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - Accès mobile - Alerts/Escalation - Analyses augmentées - Application mobile - Assistance à distance - Autoresponders - Base de données de clients - Chat vidéo - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Conférences vidéo - Contrôles/Permissions d'accès - Détection de la langue - Développement sans code - Enquêtes et feedback - Formulaire hors ligne - Gestion de la base de connaissances - Gestion de la communication - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des courriels - Gestion des listes d'attente - Gestion des réunions - Gestion des tâches - Géociblage - Intelligence artificielle et apprentissage automatique - Intelligence conversationnelle - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Suggestions de requêtes - Support client - Sécurité des données - Task Automation - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (33 au total) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram ... et 18 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de télétravail](https://fr.capterra.ca/directory/31855/remote-work/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Wati](https://fr.capterra.ca/software/204314/wati) — 4.6/5 (202 reviews) 5. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) ## Avis ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" — 5.0/5 > **Drew** | *19 décembre 2017* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. > > **Inconvénients**: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. > > Easy interaction with customers. ----- ### "Everything you could want from a live chat system and more..." — 5.0/5 > **Chris** | *7 septembre 2020* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. > > **Inconvénients**: In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. > > The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. ----- ### "Expensive for something so basic." — 2.0/5 > **Utilisateur vérifié** | *24 septembre 2021* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. > > **Inconvénients**: Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. > > It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. ----- ### "Better way to communicate" — 4.0/5 > **Amit** | *14 juin 2019* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. > > **Inconvénients**: Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. ----- ### "Comm100 has good pricing and functionality" — 5.0/5 > **Rob** | *28 juillet 2020* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer > > **Inconvénients**: The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though > > Good customer service, good team, excellent follow through and easy to launch ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/108889/comm100-live-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/108889/comm100-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées