--- description: Teleopti WFM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Teleopti WFM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion du personnel](/directory/30210/workforce-management/software) > [Teleopti WFM](/software/110450/teleopti-wfm) # Teleopti WFM Canonical: https://fr.capterra.ca/software/110450/teleopti-wfm Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/110450/teleopti-wfm?page=2) > Teleopti WFM est une solution complète de gestion stratégique du personnel qui optimise votre centre d'appels, votre back-office et vos boutiques. > > Conclusion : 17 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Teleopti WFM? Teleopti compte plus de 730 clients dans plus de 70 pays à travers le monde. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 17 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Teleopti - **Fondé**: 1992 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Pays disponibles**: Suède ## Fonctionnalités - Budgétisation et prévision ## Ressources d'aide - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion du personnel](https://fr.capterra.ca/directory/30210/workforce-management/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Agendrix](https://fr.capterra.ca/software/148280/agendrix) — 4.8/5 (212 reviews) 3. [Clockify](https://fr.capterra.ca/software/169607/clockify) — 4.8/5 (9235 reviews) 4. [Paylocity](https://fr.capterra.ca/software/86714/webpay) — 4.3/5 (1822 reviews) 5. [Jibble](https://fr.capterra.ca/software/156992/jibble) — 4.8/5 (1643 reviews) ## Avis ### "A perfect Call Center Tool" — 5.0/5 > **Hossain Md** | *7 août 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Teleopti WFM is a widely accepted and very convenient software. Roster inputting, shift planning, shift swapping, automated adherence and handling time calculation etc are the most prominent features of Teleopti. > > **Inconvénients**: I do not see anything least against Teleopti WFM. > > As a Customer Manager, I regularly use this software and it successfully leverages the expectations against the deliverables. I can easily track the KPIs/Performance of my team members. Overall, this application ensures more productivity in the call center platform. ----- ### "An Honest Employee Review about TELEOPTI" — 5.0/5 > **Thea** | *6 novembre 2022* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: The overall performance of this platform is superb. Its easy to navigate from, the prompts are useful and it's accessible for employees even outside office premises. A big help for both WFM and the teammates. Since it makes schedule management reliable, accurate and time relevant. > > **Inconvénients**: One enhancement that we hoped was available was that you can directly interact with WFM and view the tickets regarding disputes about overtime and undertime. Since it's managed on a different platform it's quite confusing when it comes to monitoring. ----- ### "There are better options" — 3.0/5 > **Utilisateur vérifié** | *11 octobre 2018* | Services aux consommateurs | Taux de recommandation : 5.0/10 > > **Avantages**: The ability to see and compare schedules in multiple views. > > **Inconvénients**: It's not that easy to learn or use. Features are not easily accessible through one menu. > > Honestly I wished my company used a different software. This one does not integrate well if at all with other programs. ----- ### "Teleopti WFM - Your workforce scheduler" — 5.0/5 > **Hasan Md** | *7 août 2021* | Équipement et fournitures de bureau | Taux de recommandation : 10.0/10 > > **Avantages**: Teleopti is very easy to use and it enables the business to plan the work force's schedule. Scheduling the office days and timing as well as the breaks arrangement are the basic features of this application. In addition to these, shift swapping feature, adherence measurement and attendance calculation are very useful features of Teleopti. > > **Inconvénients**: I have been using Teleopti with satisfaction and do not have anything negative about it. > > We use Teleopti for managing our customer service department. The performance measurement has been very easy and convenient for us. Even our agents like this application as it allows them swap for their preferred shifts. Its a good software indeed. ----- ### "Best Scheduling Software For BPOs" — 5.0/5 > **Warren** | *15 décembre 2021* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Teleopti is a very simple and easy to use software. It allows agent keep track of their attendance. Agents are able to submit shift trade amongst each other and also submit their absent without the need to call WFM. It reporting feature is very simple and detailed it breaks down all the different codes agents were coded as such as NCNS, SICK PAID, SICK UNPAID etc > > **Inconvénients**: There is nothing about Teleopti that i dislike. Its an awesome software > > Teleopti is used to track agents schedule. Agents are able to submit vacation request, shift trades or absent via the app. The app is also available on all mobile devices as such agents can check their schedule from home. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/110450/teleopti-wfm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/110450/teleopti-wfm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées