--- description: Tessitura : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tessitura - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de billeterie](/directory/30039/ticketing/software) > [Tessitura](/software/111612/tessitura-software) # Tessitura Canonical: https://fr.capterra.ca/software/111612/tessitura-software Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/111612/tessitura-software?page=2) > Base de données cloud qui gère la billetterie, les collectes de fonds, les adhésions et le CRM. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Tessitura? Solution pour organismes à but non lucratif qui aide les moyennes et grandes organisations à gérer les admissions, les billets et les adhésions. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 36 Avis | | Simplicité | 3.2/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Tessitura Network - **Fondé**: 2001 ## Contexte commercial - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Danemark, Finlande, Irlande, Norvège, Nouvelle-Zélande, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Barcode/Ticket Scanning - Base de données de membres - Billetterie - Don récurrent - Dons par SMS - For Museums - Gestion de site web - Gestion des abonnements - Gestion des campagnes - Gestion des collectes de fonds - Gestion des contacts - Gestion des donateurs - Gestion des données client - Gestion des promesses de don - Gestion des promotions - Gestion des tâches - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Rapports et analyses - Rapports et statistiques - Segmentation - Sièges réservés - Stockage de documents - Suivi des interactions - Tableau de bord d'activités ## Intégrations (21 au total) - ARTdynamix - Activity Stream - ArtifaxEvent - Attentive - BetterUnite - CampDoc - Cuseum - Dotdigital - Feathr - Ingresso - Kindsight - Loqate - Momentus Technologies - Prospero - Queue-it Virtual Waiting Room ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes de billeterie](https://fr.capterra.ca/directory/30039/ticketing/software) ## Catégories connexes - [Systèmes de billeterie](https://fr.capterra.ca/directory/30039/ticketing/software) - [Logiciels de collecte de fonds](https://fr.capterra.ca/directory/20047/fundraising/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels pour OBNL (organisation à but non lucratif)](https://fr.capterra.ca/directory/30805/nonprofit/software) - [Logiciels pour musées](https://fr.capterra.ca/directory/30745/museum/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Kylas Sales CRM](https://fr.capterra.ca/software/210630/kylas) — 4.8/5 (573 reviews) ## Avis ### "A Great System For Managing Ticket Sales" — 4.0/5 > **Steve** | *25 novembre 2024* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Tessitura is a great way for us to interact with ticket sales for internally booked shows. There are a great portion of analytics that allow us to analyze show sales, on sale data etc. > > **Inconvénients**: Software has outages, sometimes at very inopportune times. (These can be frequent). Customer support at base level is not the best and it can take some time and discipline to get issues in front of the correct support team. ----- ### "Tessitura Review" — 3.0/5 > **Brian** | *9 septembre 2024* | Arts de la scène | Taux de recommandation : 5.0/10 > > **Avantages**: I liked how it was easy to use. The system has a security page where you log in. The style looks very separate which means that getting the information looks like a Windows 95 style. The tabs are functional and usage is fine to look for a show. > > **Inconvénients**: It has had some technical problems from the start. The database is really old, I cannot find the patron with its search bar. You have to search by first name. Also, the payment takes too many steps when it should be reached quicker to pay. > > I like how it is easy to learn the system. But I wish some payments take fewer steps to do the debit/credit or cash transaction. Opening the report, I wish it was already opened by the time we opened the application, instead of opening a report and then closing it before you leave. ----- ### "The Cadillac of CRM sytems" — 5.0/5 > **Shelley** | *9 février 2022* | Musées et institutions | Taux de recommandation : 10.0/10 > > **Avantages**: I like that Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year. The technical support and world-wide community support is amazing. Everyone is willing to share and help find best solution. Every department is able to work in the same system and get the full picture of each patron. It forces collaboration where silos existed in the past. Ticketing and Develoment folks will use it the most, Marketing some, Finance the least. Security features are robust and easy to manage as an administrator. > > **Inconvénients**: My current organization is in the middle of implementation. Because the system is so flexible there are times when there are no hard and fast rules of how to set up a process. Everyone uses it differently so that's good and bad. I wish it had facility management capabilities since so many non-profits rely on that for operations. > > I've used Tessitura for 20 years, in multiple organizations and found it to be user friendly. Reporting and analytics options have improved greatly over the last 5 years. Without knowing SQL I'm able to create custom visualizations for end users. ----- ### "Flexible and full featured software that can do almost anything if you are committed to the setup and work required." — 4.0/5 > **Mark** | *6 février 2024* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: Tessitura has been flexible and the solution we needed at the time we implemented to handle our complex admissions, membership and fundraising needs. Support is always helpful and typically quick to respond. I love having all data in a single location. > > **Inconvénients**: Product is very complex and many users are deterred by that. Tessitura is on the right track but a little slow in updating technologies to match other competitors. I feel like I spend a lot of time defending the software and it's functionality to our less technical end users. The cost is not insignificant, but has been worth it at this point for us. ----- ### "Terrible Software" — 1.0/5 > **Luke** | *4 novembre 2024* | Art/artisanat | Taux de recommandation : 0.0/10 > > **Avantages**: I like that this software would be impressive if you lived in the year 1990. I guess you could say I like that it has the most basic capability of storing information...the buck stops right about there > > **Inconvénients**: Pretty much everything. It is insanely expensive, and if you want to change anything to make it fit your needs they charge an arm and a leg. It crashes constantly, and there is no consistency in what you can copy/paste regarding donor information. It does not integrate with ANY other software, making it a virtually useless CRM for any modern company/nonprofit. Furthermore, when you are forced to change your login info every couple of months, it can't process the change, so you have to contact your administrator or call the Tess helpline, and they are generally condescending and act like you're dumb when the program doesn't work on your end. They've literally said "well, it should be working, so I don't know what you're doing..." and laughed. > > Negative. It is not worth it. I've worked on systems coded in-house by teams of 2-3 ppl with other companies that are way more cohesive and seamless and can integrate with other systems. Tess has entire teams at its disposal. There is no excuse for how terrible this software is. Due to reasons I won't get into here, our company can unfortunately not switch. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/111612/tessitura-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/111612/tessitura-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées