--- description: Service Pro : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Pro - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [Service Pro](/software/114456/service-pro) # Service Pro Canonical: https://fr.capterra.ca/software/114456/service-pro Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/114456/service-pro?page=2) > Définissez vos règles pour tout, de la maintenance sur site aux RMA, en passant par les garanties et les contrats pour tous les modules de votre système. > > Conclusion : 24 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Service Pro? Service Pro automatise les processus de maintenance sur site pour toutes les entreprises qui proposent des prestations d'installation, de réparation, d'inspection et de maintenance préventive sur le terrain. Service Pro est adapté à n'importe quel secteur de services. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 24 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: MSI Data - **Pays**: Mequon, É.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 5 000,00 $ US - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Base de données de contacts - Devis - Facturation - Gestion des contrats/licences - Gestion des expéditions - Gestion des ordres de travail - Gestion des stocks - Gestion des tâches - Historique des services - Planification - Recouvrement des paiements sur le terrain - Signature électronique - Suivi du temps en ligne ## Intégrations (4 au total) - NetSuite - QuickBooks Online Advanced - Sage 100 - Viewpoint Team ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels pour sous-traitance](https://fr.capterra.ca/directory/32699/subcontractor/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5082 reviews) 2. [BuildOps](https://fr.capterra.ca/software/194155/buildops) — 4.5/5 (160 reviews) 3. [ServiceTitan](https://fr.capterra.ca/software/150053/servicetitan) — 4.3/5 (325 reviews) 4. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (417 reviews) ## Avis ### "Solid Field Ops Platform" — 5.0/5 > **Mahir** | *6 novembre 2025* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: Work Order lifecycle is well-structured from creation to completion. The mobile app connects smoothly with Back Office, and Business Intelligence reporting offers strong visibility into field performance and service history > > **Inconvénients**: No major operational issues. All modules perform as designed. However, the platform would benefit from more frequent enhancements and modernization to keep pace with evolving field-service needs and user experience expectations. > > Overall, Service Pro is a solid field-service platform with strong work-order tracking, clear dispatch workflows, and useful Business Intelligence capabilities. It supports mobile and back-office operations effectively, ensuring reliable job execution. ----- ### "ServicePro" — 5.0/5 > **Amanda** | *9 octobre 2025* | Équipement et fournitures de bureau | Taux de recommandation : 9.0/10 > > **Avantages**: Great customer support. Quick to address and fix any issues. Generally user-friendly. The ability to export orders to organize. > > **Inconvénients**: Sometimes difficult to find what I am looking for if it's something I don't use regularly. I would like to be able to add and take away techs, line items, etc., without having to ask an MSI rep. > > I have been using ServicePro for a year and a half, and it is a great tool to help run a service department. ----- ### "Service Pro provides great value with excellent customer support." — 4.0/5 > **Jonathon** | *18 août 2025* | Machines | Taux de recommandation : 8.0/10 > > **Avantages**: Service Pro is a highly versatile software with great capabilities for the cost. There are many things that can be configured specific to your needs. They are also highly focuses on continuously improving the product and rolling out new features. They are very engaged with customer support and always willing to hear feedback and new ideas. The mobile app is great for our field technicians and integrates well with the overall system. > > **Inconvénients**: Some parts of the back-office part of the software are a little clunky and limiting, but they have eagerly heard this feedback and are actively working on product improvements. > > The overall experience has been very good. The most outstanding part is the customer service, which easily helps overcome many of the potential issues. ----- ### "Service Pro, fully customizable for your industry. No matter what it is\!" — 5.0/5 > **Chuck** | *3 septembre 2025* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10 > > **Avantages**: Customation - Service Pro doesn't come with canned inspections/forms that you hope work with your field. You create the content using an easy to use interface. Everything used is customized by the administrator to ensure you are capturing all the information you want your staff to capture. > > **Inconvénients**: Although the inspection creation interface is easy to use I would like to be able to color responses and add images in the question to visually direct field personel. > > Like any new software as long as you make the committment to properly train, develop your content and take the time to learn everything the software can do you will see it is easy to use. ----- ### "Don't waste your time" — 1.0/5 > **Paul** | *6 août 2020* | Eau/gaz/électricité | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing - couldn't get it to work and finally gave up. > > **Inconvénients**: Clumsy interface, mobile application seldom worked, heavy web service integration with Netsuite (the amount of data being constantly pulled from our ERP was astonishing). > > The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it. What a complete waste of time and money. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/114456/service-pro?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/114456/service-pro) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées