--- description: OneDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de projets](/directory/30002/project-management/software) > [OneDesk](/software/115614/onedesk) # OneDesk Canonical: https://fr.capterra.ca/software/115614/onedesk Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/115614/onedesk?page=2) > Logiciel à la demande pour faciliter la prestation de services et la collaboration pour le développement de produits. Inclut la gestion de la rétroaction des clients et plus > > Conclusion : 11 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise OneDesk? Les chefs de projet, les chefs de produit, les représentants du service client, les représentants du service d'assistance dans tous les domaines nécessitant que ces équipes travaillent ensemble de manière collaborative. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 11 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: OneDesk - **Pays**: Montreal, Canada - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 11,99 $ US - **Type de licence**: (Version d’essai gratuite) - **Prix**: Les plans commencent à 30 $ / mois, ce qui comprend 5 utilisateurs. - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, chinois, danois, espagnol, français, grec, italien, norvégien, néerlandais, portugais, portugais brésilien, portugais européen, russe, suédois - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Brésil, Bulgarie, Canada, Chili, Colombie, Corée du Sud, Croatie, Curaçao, Danemark, Espagne, Estonie, Finlande, France, Groenland et 36 de plus ## Fonctionnalités - Alerts/Escalation - Aperçu de Gantt/du calendrier - Base de données de clients - Budgétisation et prévision - Communication multicanal - Compte rendu et suivi de projet - Définition des priorités - Facturation - Gestion de projets - Gestion des accords de service - Gestion des changements - Gestion des commentaires - Gestion des flux de travail - Gestion des idées - Gestion des portefeuilles - Gestion des problèmes - Gestion des ressources - Gestion des tâches - Gestion du budget - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Outils de collaboration - Partage des fichiers - Planification de projets - Planification et programmation de projets - Portail libre-service - Projets multiples - Rapports et analyses - Rapports et statistiques - Routage automatisé - Suivi de la progression - Suivi des étapes - Suivi du temps et des dépenses - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (16 au total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de gestion de projets](https://fr.capterra.ca/directory/30002/project-management/software) ## Catégories connexes - [Logiciels de gestion de projets](https://fr.capterra.ca/directory/30002/project-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de gestion de portefeuille de projets](https://fr.capterra.ca/directory/30862/project-portfolio-management/software) - [Outils roadmap](https://fr.capterra.ca/directory/30864/product-roadmap/software) - [Logiciels d'automatisation](https://fr.capterra.ca/directory/16/professional-services-automation/software) ## Logiciels similaires 1. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [Wrike](https://fr.capterra.ca/software/76113/wrike) — 4.4/5 (2887 reviews) 3. [Asana](https://fr.capterra.ca/software/120550/asana-pm) — 4.5/5 (13547 reviews) 4. [Planisware Enterprise](https://fr.capterra.ca/software/72483/planisware) — 4.2/5 (3 reviews) 5. [ClickUp](https://fr.capterra.ca/software/158833/clickup) — 4.6/5 (4561 reviews) ## Avis ### "A project management solution" — 4.0/5 > **Flor** | *10 avril 2023* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Inconvénients**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *8 novembre 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Inconvénients**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "A complete project management application" — 4.0/5 > **Utilisateur vérifié** | *21 octobre 2023* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Inconvénients**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *12 août 2023* | Textile | Taux de recommandation : 9.0/10 > > **Avantages**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Inconvénients**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- ### "Review of about a leading management software" — 4.0/5 > **Gabriela** | *11 juillet 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. > > **Inconvénients**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. > > In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/115614/onedesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/115614/onedesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées