---
description: IFS Field Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: IFS Field Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'affectation du personnel](/directory/30059/service-dispatch/software) > [IFS Field Service Management](/software/116489/ifs)

# IFS Field Service Management

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> Logiciel cloud native de gestion des interventions terrain couvrant planification, dispatch, gestion des équipes et cycle complet de service, alimenté par l’IA industrielle.
> 
> Conclusion : 23 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise IFS Field Service Management?

Organisations des secteurs manufacturier, énergie et utilities, aérospatial et défense, construction, télécommunications et transport, déployant des techniciens pour installer, maintenir ou réparer des actifs.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 23 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.2/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: IFS
- **Pays**: Edina, É.-U.
- **Entreprise fondée en**: 1983

## Contexte commercial

- **À partir de**: 65,00 $ US
- **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais, arabe, coréen, français, indonésien, thaï
- **Pays disponibles**: Canada, Royaume-Uni, États-Unis

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Application mobile
- Base de données de clients
- Base de données de contacts
- Devis
- Emplacements multiples
- Facturation
- Fonction de glisser-déposer
- GPS
- Gestion de la disponibilité
- Gestion de la maintenance
- Gestion des calendriers
- Gestion des contrats/licences
- Gestion des expéditions
- Gestion des fournisseurs
- Gestion des immobilisations
- Gestion des ordres de travail
- Gestion des pièces
- Gestion des stocks
- Gestion des stocks
- Gestion des techniciens
- Gestion des tâches
- Gestion des équipements
- Historique des clients
- Historique des services
- Maintenance préventive
- Planification
- Planification automatisée
- Planification de la maintenance
- Planification des installations
- Planification des tâches
- Planification en temps réel
- Portail libre-service
- Rappels
- Rapports et analyses
- Recouvrement des paiements sur le terrain
- Routage
- Réservation en ligne
- Signature électronique
- Suivi des activités
- Suivi des garanties
- Suivi des équipements
- Suivi du temps en ligne

## Intégrations (2 au total)

- Microsoft Azure
- StreetSmart

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software)

## Catégories connexes

- [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software)
- [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software)
- [Outils de planification](https://fr.capterra.ca/directory/30087/scheduling/software)
- [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software)
- [Logiciels de maintenance des équipements](https://fr.capterra.ca/directory/30103/equipment-maintenance/software)

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## Avis

### "IFS is Perfect" — 5.0/5

> **Burak** | *14 octobre 2020* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements)

IFS has also lots of reports and also they can be modified easily.

IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
> 
> **Inconvénients**: Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved.

There is no IFS forums like other software to find a solution from web.
> 
> I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

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### "Innovative ERP that is challenging the Norms of ERP industry" — 5.0/5

> **FRAZ** | *29 juillet 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: It is for the challengers those are open to explore new possibilities in the era of innovation \& depicting result in the industries of most complex scenarios and business processes .
> 
> **Inconvénients**: It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
> 
> I am a business analyst and functional consultant associated with IFS ERP for more than 2 years.  
Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

-----

### "IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved." — 3.0/5

> **Celso** | *5 septembre 2018* | Services aux consommateurs | Taux de recommandation : 6.0/10
> 
> **Avantages**: Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.
> 
> **Inconvénients**: We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

-----

### "Has everything needed to manage field agents and to manage MTTR" — 5.0/5

> **Neshica** | *26 août 2022* | Télécommunications | Taux de recommandation : 9.0/10
> 
> **Avantages**: IFS Field Service Management has all the essential features that enable efficient dispatch and management of field agents.  It has a robust reporting capability and dashboards.  It assists in managing vendors as well as customer experience.  The field agents app has everything a field agent needs to update a work order and  provides management visibility.
> 
> **Inconvénients**: It is expensive.  We use it at a large telecommunications provider and for the scale of the usage and the functionality required it makes sense.  It is significantly more expensive than other SAAS products and one has to also budget for implementation costs
> 
> We have just implemented the solution and thusfar it has met our expectations.   When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability.

-----

### "Concise, supportive and efficient" — 5.0/5

> **Emilia** | *30 août 2017* | Taux de recommandation : 9.0/10
> 
> **Avantages**: Efficient use of data organisation and seeing the customer view  all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.
> 
> **Inconvénients**: A little long to implement but well worth it once all in place.  Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.
> 
> It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/116489/ifs)

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