--- description: xMatters : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: xMatters - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion informatique](/directory/10001/it-management/software) > [xMatters](/software/116750/xmatters) # xMatters Canonical: https://fr.capterra.ca/software/116750/xmatters Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/116750/xmatters?page=2) > Plateforme de gestion des incidents qui permet de prévenir, gérer et résoudre les incidents informatiques avant qu'ils ne deviennent des problèmes commerciaux. > > Conclusion : 141 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise xMatters? Diverses équipes informatiques de toutes tailles. DevOps, ITOps, centres NIC, assistance, ingénierie et administrateurs système ; des plus petites aux plus grandes entreprises, l'éditeur est là pour vous \! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 141 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Everbridge - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 9,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, espagnol, français, italien, japonais, portugais, russe - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Irlande, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Communication multicanal - Contrôles/Permissions d'accès - Gestion de la conformité - Gestion des tâches - Journaux des événements - Mesure des performances - Planification de la maintenance - Portail libre-service - Rapports d'incidents - Rapports de disponibilité - Rapports et statistiques - Real-Time Monitoring - Real-Time Notifications - Tableau de bord ## Intégrations (32 au total) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI ... et 17 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) ## Catégories connexes - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) - [Logiciels de monitoring website](https://fr.capterra.ca/directory/10021/website-monitoring/software) - [Outils de gestion d'incidents](https://fr.capterra.ca/directory/31332/incident-management/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) ## Logiciels similaires 1. [ManageEngine Endpoint Central](https://fr.capterra.ca/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [Iru](https://fr.capterra.ca/software/181954/Iru) — 4.9/5 (477 reviews) 3. [Pulseway](https://fr.capterra.ca/software/141792/pulseway) — 4.7/5 (310 reviews) 4. [NinjaOne](https://fr.capterra.ca/software/165889/ninjaone) — 4.7/5 (282 reviews) 5. [ManageEngine Applications Manager](https://fr.capterra.ca/software/172323/manageengine-applications-manager) — 4.6/5 (255 reviews) ## Avis ### "xMatters Alerts Review" — 4.0/5 > **Jacob** | *12 octobre 2018* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: The ability to gather necessary personnel on an outage bridge call quickly and easily. > > **Inconvénients**: The ability for management to gather on an outage bridge call. > > OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system. ----- ### "Xmatters is as a helpful as a coworker" — 5.0/5 > **Nour** | *8 avril 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. > > **Inconvénients**: The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. > > Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. ----- ### "xMatters is great\!" — 3.0/5 > **Aaron** | *17 janvier 2017* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received. > > **Inconvénients**: The mobile app leaves something to be desired. > > xMatters is simple to use, efficient and effective\! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome\! They are always on top of any questions or concerns we may have. ----- ### "A great ally in our security" — 5.0/5 > **Mark** | *12 mars 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. > > **Inconvénients**: The price is really high, but I consider it worth paying. > > When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. ----- ### "Xmatters does notify for things that matters" — 5.0/5 > **Vidya** | *3 avril 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: It's very critical for production critical process for enabling paging > > **Inconvénients**: It's functionalities are limited and does not justify pricing > > Overall xmatters is a handy tool for alerting and paging ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/116750/xmatters?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/116750/xmatters) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées