--- description: ProcessMaker : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProcessMaker - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels BPM (gestion de processus d'affaires)](/directory/30010/business-process-management/software) > [ProcessMaker](/software/118311/processmaker-bpm-software) # ProcessMaker Canonical: https://fr.capterra.ca/software/118311/processmaker-bpm-software Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/118311/processmaker-bpm-software?page=2) > ProcessMaker est spécialisé dans les logiciels de workflow et de BPM (Business Process Management) d'entreprise, disponibles sur site et dans le cloud. > > Conclusion : 174 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ProcessMaker? Les secteurs de la télécom, de la banque, de l'assurance, de la santé, de l'industrie, du gouvernement et de l'éducation. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 174 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ProcessMaker - **Pays**: Durham, É.-U. - **Fondé**: 2003 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, italien, portugais - **Pays disponibles**: Canada, Inde, Mexique, États-Unis ## Fonctionnalités - Alertes/Notifications - Automatisation des processus d'affaires - Autorisations basées sur les rôles - Configuration des workflows - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Fonction de glisser-déposer - Gestion des documents - Gestion des flux de travail - Gestion des formulaires - Gestion des tâches - Modèles - Modélisation et conception de processus - Outils de collaboration - Rapports et analyses - Recherche/Filtre - Sans code - Suivi de la conformité - Third-Party Integrations - Éditeur graphique de workflow ## Intégrations (7 au total) - Drupal - Gmail - Joomla - Microsoft Outlook - SAP Business One - Salesforce Sales Cloud - Zimbra Collaboration Suite ## Ressources d'aide - Service client/courriel - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels BPM (gestion de processus d'affaires)](https://fr.capterra.ca/directory/30010/business-process-management/software) ## Catégories connexes - [Logiciels BPM (gestion de processus d'affaires)](https://fr.capterra.ca/directory/30010/business-process-management/software) - [Logiciels de workflow](https://fr.capterra.ca/directory/30091/workflow-management/software) - [Plateformes de low-code](https://fr.capterra.ca/directory/31756/low-code-development-platform/software) - [Logiciels pour le secteur bancaire](https://fr.capterra.ca/directory/20008/banking-systems/software) - [Logiciels de gestion pour l'enseignement supérieur](https://fr.capterra.ca/directory/30913/higher-education/software) ## Logiciels similaires 1. 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[SurveyMonkey Apply](https://fr.capterra.ca/software/123374/surveymonkey-apply) — 4.5/5 (318 reviews) ## Avis ### "Process Maker Best Workflow Platform" — 5.0/5 > **Diego** | *19 septembre 2019* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: the use of the application is quite easy, knowledge of it is not necessary for the administration of the application, approvals and flows are quite friendly, and the best thing about the tool is the cost-benefit, process maker has come to facilitate our work on a daily basis, we use it to create an approval of the flow of purchases at a regional level and it has been very effective in addition to the report module is very accurate and allows you to export the information either in excel or work it in PowerBI > > **Inconvénients**: The only thing I can say that the application is bad is the customer service, the technical support is very late as the salespeople, we reached a point where we almost suspended the license for not having an offer for the renewal of In the same way, although the license price is very accessible, it is necessary to buy a license for each user and also for the flow created. > > The platform has helped us a lot, we have created around 3 different flows and it has never given us any inconvenience that could not be fixed with some changes in user permissions, so I give my recommendation of the platform 100% Apart from this, the platform allows you to incorporate an unlimited number of users and the fact that the platform is designed in a web environment, which allows you to have access to the tool from any device and in case there is little, it has a mobile application. which allows you to have immediate and available access at any time ----- ### "Great Workflow Solution" — 4.0/5 > **Nothando** | *6 février 2021* | Banque | Taux de recommandation : 6.0/10 > > **Avantages**: I used ProcessMaker for a year but in 2 different companies and under 2 different licences and the following features were the most appealing to me. 1. The layout was familiar from the word go - ProcessMaker utilizes an almost email like generic layout which made it easy for me to understand it, use it and implement it. There is a section for drafts and even one for inbox. 2. Allows easy tracking and workflow management because of how the folders are split out hence a positive addition for the business as a whole - you are able to view due dates at first glance, see prioritized tasks and have a real time snapshot of where your project is.. 3. It is not the hardest tool to use, in fact it's actually quite easy - ProcesMAker actually utilizes the drag and drop feature that is a very familiar feature as computer OS systems also have it, using it for the first time does not feel like it's the first time. 4. Since it's a cloud software, you can access all your data on several devices and different locations as long as you have a connection. This is very convenient. I also noticed that sometimes, I did not have to be logged into the company network to access my data. 5. It works well, smoothly and feels good to use. > > **Inconvénients**: I think the license is a bit expensive and if the company is big then this is a revenue drain. The problem is that the license is on a per user basis. A product that requires so many licenses ultimately slows down the business, spare licenses would help alleviate this problem but I have not seen the initiative yet. Performance of individual users within the software is also greatly affected by how hard it is to create reports, a user needs to take time and understand the software before he/she can perform reports. The user interface, even though familiar , feels a little bit outdated and could use an upgrade or a make-over. Lastly, when you run into issues, customer support is not the best, could be improved. Broken workflows area a lot to fix and usually happen after a system upgrade, this could be improved. > > Overall, i was satisfied with the level of productivity i got from using this software alone. Especially in a small/medium company. I have to say that I really did not experience any unforeseen crashes, the software also responds quite well to changes ( except upgrades, it was terrible), the workflows have to be checked after each upgrade because sometimes, they break. ----- ### "Review On Processmaker" — 3.0/5 > **Salman** | *17 juillet 2019* | Équipements publics | Taux de recommandation : 7.0/10 > > **Avantages**: This software is good where the user or company only needs to computerized their paperwork. Processmaker should add the capabilities for CRM -\> Projects, Leads, Quotations, etc. > > **Inconvénients**: Every feature Processmaker includes is good and I almost use all features. All features are important and depend on workflow requirement. In some workflows, email feature is a very important mean while other workflows have other features that are important than email. > > Overall experience. Okay, I would like to say about their support. Their support is fantastic and very quick. But the problem I faced in migration. Even they support for migration also but from different version to other version data migration is not possible. Processmaker should develop one stable version like 3.0.1.8 and also provide data migration from lowest version to the newest version. ----- ### "Good for end user, Bad for reporting and case tracking" — 5.0/5 > **Douglas** | *25 juin 2019* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms > > **Inconvénients**: The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult. > > Migrating the different process in the company about financial and open cases. For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved ----- ### "Feature rich and easy to user BPMS" — 5.0/5 > **Kostas** | *17 juillet 2019* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: Fully fledged BPM platform with complete toolset for defining processes, designing forms and integrating with external systems. Well documented APIs (both JavaScript and PHP) and easy to use user portal. > > **Inconvénients**: Even though user portal is fully functional, UI/UX could be improved by incorporating modern SPA technologies. ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/118311/processmaker-bpm-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/118311/processmaker-bpm-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées