---
description: ServiceMonster : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceMonster - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [ServiceMonster](/software/119312/servicemonster)

# ServiceMonster

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> Logiciel de suivi des commandes et de gestion des clients, avec des fonctionnalités marketing pour vous aider à développer votre entreprise.
> 
> Conclusion : 16 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise ServiceMonster?

Un large éventail de secteurs de maintenance sur site, notamment le nettoyage des moquettes, le lavage sous pression, le nettoyage des vitres, etc.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 16 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.7/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: ServiceMonster
- **Pays**: Bellingham, É.-U.
- **Fondé**: 2003

## Contexte commercial

- **À partir de**: 49,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, Nouvelle-Zélande, États-Unis

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Application mobile
- Base de données de clients
- Base de données de contacts
- Confirmations/Reminders
- Devis
- Email Reminders
- Emplacements multiples
- Facturation
- GPS
- Gestion client
- Gestion de la flotte
- Gestion des calendriers
- Gestion des clients
- Gestion des contrats/licences
- Gestion des courriels
- Gestion des expéditions
- Gestion des factures
- Gestion des ordres de travail
- Gestion des rendez-vous
- Gestion des stocks
- Gestion des techniciens
- Gestion des tâches
- Historique des clients
- Historique des services
- Intégration QuickBooks
- Intégration de sites web
- Logiciels CRM (gestion de la relation client)
- Messagerie SMS
- Paiements en ligne
- Paiements électroniques
- Planification
- Planification automatisée
- Planification de la maintenance
- Planification des rendez-vous
- Planification des tâches
- Planification du personnel
- Rappels
- Rapports et statistiques
- Recouvrement des paiements sur le terrain
- Rendez-vous récurrents
- Replanification
- Routage
- Signature électronique
- Suivi des tâches
- Suivi du temps
- Suivi du temps en ligne
- Third-Party Integrations
- Traitement des paiements

## Intégrations (11 au total)

- Broadly
- CHIIRP
- FittleBug
- Google Calendar
- NiceJob
- ResponsiBid
- SendJim
- Stripe
- Twilio
- Zapier
- authorize.net

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software)

## Catégories connexes

- [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software)
- [Logiciels de rappel de rendez-vous](https://fr.capterra.ca/directory/30997/appointment-reminder/software)
- [Logiciels pour service de nettoyage](https://fr.capterra.ca/directory/10062/maid-service/software)
- [Logiciels pour serrurerie et métallerie](https://fr.capterra.ca/directory/31675/locksmith/software)
- [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software)

##  Logiciels similaires

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2. [ServiceWorks](https://fr.capterra.ca/software/183679/serviceworks) — 3.6/5 (115 reviews)
3. [Housecall Pro](https://fr.capterra.ca/software/140363/housecall-pro) — 4.7/5 (2737 reviews)
4. [Kickserv](https://fr.capterra.ca/software/122541/kickserv) — 4.4/5 (387 reviews)
5. [Square Appointments](https://fr.capterra.ca/software/170263/square-appointments) — 4.5/5 (254 reviews)

## Avis

### "Service Monster old version great - the upgraded version can use some tweaks\!" — 4.0/5

> **Krystina** | *26 décembre 2024* | Services aux consommateurs | Taux de recommandation : 9.0/10
> 
> **Avantages**: Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy.
> 
> **Inconvénients**: Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule. Also it sometimes does not pull information from Service Monster 5 which causes extra work. The screen and set up is not as easy to follow as previous versions.
> 
> Service Monster has always been an easy to use program, except for a few minor glitches.

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### "Necessity for my business" — 5.0/5

> **Michael** | *3 novembre 2023* | Services aux consommateurs | Taux de recommandation : 10.0/10
> 
> **Avantages**: Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed.  Appointment times, pictures of projects to be completed and notes and needs of the customers.  Inside billing worked well and charged customers credit cards was nice.
> 
> **Inconvénients**: Nothing really.  After understanding how the app worked it was just what we needed.
> 
> We were fortunate to have this service and it really helped us stay organized with our customers.

-----

### "The service works but UI design forces you to spend time re-navigating menu to complete simple tasks" — 3.0/5

> **Adem** | *2 octobre 2025* | Eau/gaz/électricité | Taux de recommandation : 1.0/10
> 
> **Avantages**: If looking for a bad plan it runs about $40 a month but a huge jump for minimal feature add ons that can be found with other services.
> 
> **Inconvénients**: The menu requires a lot of back tracking to the Home Screen in order to finish tasks that should be able to be completed on the initial page
> 
> There are a lot of redundancy’s that could easily be fixed by having the page refresh without making the user go to the Home Screen everytime you wish to add notes to a job or to complete a job.

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### "Great customer service, good system, has some quirks." — 4.0/5

> **Frank** | *8 mars 2023* | Services aux consommateurs | Taux de recommandation : 8.0/10
> 
> **Avantages**: The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.
> 
> **Inconvénients**: There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.
> 
> I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus\!

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### "My right hand person" — 5.0/5

> **Keith** | *14 mars 2023* | Services aux consommateurs | Taux de recommandation : 10.0/10
> 
> **Avantages**: As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem
> 
> **Inconvénients**: I can’t think of anything I did not like about ServiceMonster.
> 
> I always recommend ServiceMonster two other business owner in various industries.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/119312/servicemonster)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/119312/ServiceMonster/> |
| en-AE | <https://www.capterra.ae/software/119312/servicemonster> |
| en-AU | <https://www.capterra.com.au/software/119312/servicemonster> |
| en-CA | <https://www.capterra.ca/software/119312/servicemonster> |
| en-GB | <https://www.capterra.co.uk/software/119312/servicemonster> |
| en-IE | <https://www.capterra.ie/software/119312/servicemonster> |
| en-IL | <https://www.capterra.co.il/software/119312/servicemonster> |
| en-IN | <https://www.capterra.in/software/119312/servicemonster> |
| en-NZ | <https://www.capterra.co.nz/software/119312/servicemonster> |
| en-SG | <https://www.capterra.com.sg/software/119312/servicemonster> |
| en-ZA | <https://www.capterra.co.za/software/119312/servicemonster> |
| fr | <https://www.capterra.fr/software/119312/servicemonster> |
| fr-BE | <https://fr.capterra.be/software/119312/servicemonster> |
| fr-CA | <https://fr.capterra.ca/software/119312/servicemonster> |
| fr-LU | <https://www.capterra.lu/software/119312/servicemonster> |

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