--- description: Kommo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Kommo](/software/120048/Kommo) # Kommo Canonical: https://fr.capterra.ca/software/120048/Kommo Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/120048/Kommo?page=2) > amoCRM est un CRM facile à utiliser. Il est cependant très fonctionnel et puissant. Pipeline de vente, suivi des leads, analyse et intégration de sites web. > > Conclusion : 263 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kommo? amoCRM a été conçu pour vous aider à gérer vos leads, vos tâches et votre équipe de vente. En tant que manager, vous avez un contrôle total de votre équipe et de votre pipeline grâce à des outils d'analyse et de suivi extrêmement riches. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 263 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: QSoft ## Contexte commercial - **À partir de**: 15,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: anglais, espagnol, indonésien, portugais, russe, turc - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Bahamas, Belgique, Bolivie, Brésil, Bélize, Canada, Chili, Colombie, Costa Rica, Croatie, Danemark, Espagne, Estonie, Finlande, France et 44 de plus ## Fonctionnalités - Analyse prédictive - Analyse visuelle - Automate d'appel - Base de données de clients - CRM Integration - Collecte de données multicanal - Communication multicanal - Contacts partagés - Distribution de leads - Définition des priorités - Gestion de la communication - Gestion de projets - Gestion des abonnements - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des leads - Gestion des modèles - Gestion des performances - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - Identification du compte cible - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Messagerie instantanée - Mesure des performances - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Personnalisation - Planification - Planification des rendez-vous - Prise en charge de plusieurs langues - Prévision des ventes - Rapports de ventes - Rapports et analyses - Recherche/Filtre - Saisie de leads - Segmentation de leads - Suivi de l'engagement - Suivi des clients - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Workflow Automation ... et 24 fonctionnalités supplémentaires ## Intégrations (27 au total) - ActiveCampaign - Asterisk - Dropbox - Formstack Forms - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Contacts - Instagram - LiveChat - Messenger - Meta for Business - Microsoft 365 - Microsoft Outlook ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Kylas Sales CRM](https://fr.capterra.ca/software/210630/kylas) — 4.8/5 (627 reviews) ## Avis ### "Good CRM for Mid-size companies" — 5.0/5 > **Roman** | *26 janvier 2019* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: - Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM > > **Inconvénients**: - Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects > > We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price. ----- ### "Good and Easy" — 4.0/5 > **MICAEL** | *7 janvier 2026* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: The Kommo CRM Api and the dev ecosystem, i can easily implement the functionalities of my system trought kommo, the SLA are relly descent and the documentation to implement and integrate troght my own system are really good. > > **Inconvénients**: Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart. > > My overall experience with Kommo has been very positive, especially from a technical standpoint. The platform shines when it comes to API capabilities and documentation, making it a great fit for custom integrations. However, bridging the gap between the product's technical depth and the support team's knowledge would make this a truly gold-standard solution ----- ### "My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:" — 1.0/5 > **Pablo Rafael** | *12 septembre 2023* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients > > **Inconvénients**: I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace. ----- ### "Very satisfactory." — 5.0/5 > **Leonardo** | *6 janvier 2026* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use Lead management Marketing Comunication Comunication Tools Learning curve Optimizati of time > > **Inconvénients**: "I was not aware of this CRM software before today. It seems like a very powerful tool for us." Very good\! > > Very satisfied, because he optimized my time management for attracting clients. Enabling greater customer engagement. ----- ### "Efficient and User-Friendly CRM for Sales and Communication" — 5.0/5 > **Iago** | *12 janvier 2026* | Informatique et sécurité réseau | Taux de recommandation : 3.0/10 > > **Avantages**: What I liked most about Kommo is its intuitive and user-friendly interface, which makes it easy to manage leads and track conversations in one place. The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients. > > **Inconvénients**: What I liked least about Kommo is that some advanced features have a learning curve and require time to fully configure. Additionally, customization options can feel limited in certain workflows, and the pricing may be a bit high for small teams or individual users. > > Overall, my experience with Kommo has been positive. It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes. The platform is easy to use once you get familiar with it, and its automation and messaging integrations add real value to daily sales and communication tasks. ----- Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/120048/Kommo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/120048/Kommo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées