--- description: Kommo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Kommo](/software/120048/amocrm) # Kommo Canonical: https://fr.capterra.ca/software/120048/amocrm Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/120048/amocrm?page=2) > amoCRM est un CRM facile à utiliser. Il est cependant très fonctionnel et puissant. Pipeline de vente, suivi des leads, analyse et intégration de sites web. > > Conclusion : 195 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kommo? amoCRM a été conçu pour vous aider à gérer vos leads, vos tâches et votre équipe de vente. En tant que manager, vous avez un contrôle total de votre équipe et de votre pipeline grâce à des outils d'analyse et de suivi extrêmement riches. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 195 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: QSOFT - **Pays**: San Francisco, É.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 15,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: anglais, espagnol, indonésien, portugais, russe, turc - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Bahamas, Belgique, Bolivie, Brésil, Bélize, Canada, Chili, Colombie, Costa Rica, Croatie, Danemark, Espagne, Estonie, Finlande, France et 44 de plus ## Fonctionnalités - Analyse prédictive - Analyse visuelle - Automate d'appel - Automatisation des processus et flux de travail - Base de données de clients - CRM Integration - Collecte de données multicanal - Communication multicanal - Contacts partagés - Distribution de leads - Définition des priorités - Gestion de la communication - Gestion de projets - Gestion des abonnements - Gestion des campagnes - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des listes d'appels - Gestion des modèles - Gestion des performances - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - Identification du compte cible - Lead nurturing - Marketing par courriel - Messagerie instantanée - Mesure des performances - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Personnalisation - Planification - Planification des rendez-vous - Prise en charge de plusieurs langues - Qualification de leads - Rapports de ventes - Rapports et analyses - Recherche/Filtre - Saisie de leads - Segmentation de leads - Suivi de l'engagement - Suivi des clients - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ... et 24 fonctionnalités supplémentaires ## Intégrations (28 au total) - ActiveCampaign - Asterisk - Dropbox Business - Formstack Forms - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Contacts - Instagram - LiveChat - Mailchimp - Messenger - Meta for Business - Microsoft 365 ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 5. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "amoCRM the CRM of the networks and whatsapps" — 4.0/5 > **Victor Leonardo** | *29 septembre 2022* | Énergies renouvelables et environnement | Taux de recommandation : 8.0/10 > > **Avantages**: With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads. > > **Inconvénients**: Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support. > > The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them. If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram. ----- ### "Cost-effective yet powerful CRM alternative" — 4.0/5 > **Matthew** | *26 janvier 2021* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM. > > **Inconvénients**: The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too. > > This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well. ----- ### "My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:" — 1.0/5 > **Pablo Rafael** | *12 septembre 2023* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients > > **Inconvénients**: I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace. ----- ### "All-in-one CRM that shines for messenger-based sales" — 5.0/5 > **João Pedro** | *13 janvier 2026* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: Kommo makes it really easy to manage leads and conversations in one place, especially when you’re working with WhatsApp/Instagram/other messengers. The pipeline + automation setup is straightforward, and it helps keep follow-ups consistent without losing context. > > **Inconvénients**: Some configurations take time to get right (especially automations and integrations), and the learning curve can feel a bit steep at the beginning. A few areas could also be more intuitive for first-time users. > > Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. It’s especially strong for teams that rely heavily on messaging to sell and support. ----- ### "Kommo has no secrets\!" — 4.0/5 > **Vigdalia** | *22 mars 2024* | Services juridiques | Taux de recommandation : 8.0/10 > > **Avantages**: I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it. > > **Inconvénients**: One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying. > > I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied. ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/120048/amocrm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/120048/amocrm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées