--- description: Enghouse eKMS : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enghouse eKMS - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Enghouse eKMS](/software/120410/ekms) # Enghouse eKMS Canonical: https://fr.capterra.ca/software/120410/ekms Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/120410/ekms?page=2) > Le logiciel de base de connaissances SmartSupport aide vos clients et vos agents à trouver rapidement et intuitivement les informations dont ils ont besoin. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Enghouse eKMS? SmartSupport est construit sur une plateforme unique et peut facilement être mis en place dans n'importe quelle entreprise, des start-up aux entreprises du Fortune 500. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 12 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Enghouse Interactive - **Pays**: Markham, É.-U. - **Fondé**: 1998 ## Contexte commercial - **À partir de**: 199,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Autriche, Brésil, Canada, Chine, Inde, Irlande, Japon, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Catalog Management - Discussions/Forums - Gestion de contenu - Gestion de la base de connaissances - Gestion des connaissances - Mise en forme de texte - Outils de collaboration - Portail libre-service - Rapports et statistiques - Recherche en texte intégral ## Ressources d'aide - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [HappyFox Help Desk](https://fr.capterra.ca/software/83211/happyfox) — 4.6/5 (92 reviews) 3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Supportbench](https://fr.capterra.ca/software/155934/supportbench) — 4.9/5 (116 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "SmartSupport Review" — 5.0/5 > **Kim** | *13 août 2012* > > **Avantages**: Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly\! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation. > > **Inconvénients**: We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more\! > > I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. ----- ### "SmarSupport Product Evaluation. CyberGlove User Forum Support" — 5.0/5 > **Faisal** | *19 octobre 2011* > > **Avantages**: Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment > > **Inconvénients**: Everything is working great. > > SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised. ----- ### "Love smart support. Its everything a person needs to help them do what they need to do" — 3.0/5 > **Jessica** | *29 octobre 2014* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. > > **Inconvénients**: The fact that I was really unsure on how to get started. People had to help me with this to get it going. ----- ### "Excellent\!" — 4.0/5 > **Samantha** | *28 octobre 2014* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Immediate response on upgrades and always going up and over the expectations of what we are looking for. > > **Inconvénients**: The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. ----- ### "SmartSupport Review" — 4.0/5 > **Rebecca** | *28 octobre 2014* | Enseignement primaire et secondaire | Taux de recommandation : 8.0/10 > > **Avantages**: I like the quality and customer service. I always feel like I am speaking to someone knowledgable. > > **Inconvénients**: Sometimes, the product can be difficult to navigate and a little confusing. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/120410/ekms?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/120410/ekms) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Données structurées