--- description: Genbook : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genbook - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'agenda](/directory/30757/appointment-scheduling/software) > [Genbook](/software/122072/genbook) # Genbook Canonical: https://fr.capterra.ca/software/122072/genbook Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/122072/genbook?page=2) > Genbook est une solution tout-en-un de planification en ligne simple et intelligente qui permet aux entrepreneurs de générer une expérience plus positive vis-à-vis de leur activité. > > Conclusion : 277 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Genbook? Des milliers de clients adorent Genbook, qui aide chaque jour des millions de consommateurs dans les domaines de la beauté, du bien-être, de la médecine, des services à domicile et de nombreux autres secteurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 277 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Genbook - **Pays**: San Francisco, É.-U. - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 25,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de clients - Confirmations/Reminders - Emplacements multiples - Facturation - For Barbershops - Gestion de la disponibilité - Gestion des calendriers - Gestion des cartes cadeaux - Gestion des clients - Gestion des employés - Gestion des rendez-vous - Gestion des réservations - Gestion des stocks - Intégration de sites web - Marketing par courriel - Paiements en ligne - Paiements électroniques - Planification automatisée - Planification des rendez-vous - Planification en temps réel - Point de vente (PDV) - Pour salons de beauté et les spas - Rappels - Rapports et statistiques - Rendez-vous récurrents - Réservation en ligne - Stratégie de marque personnalisable - Synchronisation du calendrier ## Intégrations (12 au total) - Constant Contact - Google Ads - Google Calendar - Google Maps - Instagram - Meta for Business - Microsoft Outlook - Square Payments - Squarespace - Stripe - Wix - WordPress ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) ## Catégories connexes - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) - [Logiciels pour instituts de beauté](https://fr.capterra.ca/directory/30028/salon/software) - [Plateformes pour spa](https://fr.capterra.ca/directory/30782/spa/software) - [Logiciels pour salons de massage](https://fr.capterra.ca/directory/30919/massage-therapy/software) - [Logiciels de coiffure](https://fr.capterra.ca/directory/31458/barbershop/software) ## Logiciels similaires 1. [WellnessLiving](https://fr.capterra.ca/software/145039/wellnessliving) — 4.4/5 (605 reviews) 2. [vcita](https://fr.capterra.ca/software/142264/appointment-scheduling) — 4.5/5 (291 reviews) 3. [Mindbody](https://fr.capterra.ca/software/40229/mindbody) — 4.0/5 (2982 reviews) 4. [Reservio](https://fr.capterra.ca/software/130471/reservio) — 4.6/5 (142 reviews) 5. [Booker](https://fr.capterra.ca/software/90708/booker) — 4.1/5 (978 reviews) ## Avis ### "Happy user for almost nine years" — 5.0/5 > **Kelly** | *3 décembre 2019* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small. > > **Inconvénients**: The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike. > > Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price. ----- ### "Simple & Effective" — 5.0/5 > **Andrew** | *4 décembre 2019* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Seamless integration with Stripe. They DON'T use PayPal. Not having to be a middle man with scheduling or taking payments. Being able to add a "Book Now" button to my site and social media accounts. The ease of set up, use, and customization. Being able to add specific hours of operation to different days of the week. > > **Inconvénients**: Not being able to update my time zone/location manually (I have to email tech support for this to happen and I move A LOT) Not being able to offer coupon/promo codes (seriously this is a HUGE fail and seems like a no-brainer) Some of the interface is a bit fiddly and over wrought, but is getting better. Often the features feel like they were built by someone who ISN'T an entrepreneur, but is a coding expert who is really impressed with their own coding abilities. VThe calendar integration (linking my Gmail calendar) is nice that it populates from Genbook-\>Gmail, but to be TRULY amazing they would also create a way to populate my Genbook calendar via Gmail. > > I love the ease of using Genbook. Not only setting it up from my end, but the ease that it affords my clients too. From service selection, to booking, and making payments I love that my customers can do it all with just a few clicks. Genbook's automation and seamless interface has not only helped me grow my business, but it makes it so easy\! ----- ### "very sad cheap system" — 1.0/5 > **zachery** | *24 juin 2021* | Cosmétiques | Taux de recommandation : 0.0/10 > > **Avantages**: they seemed to be like most system.. very basic... > > **Inconvénients**: so first off they will not add feature or fix flaws in their system you tell them about. big issues this is an online booking system. their system will does not easily show you who canceled you have to really hunt for it. second you can't see when someone moves and apt. I have a cancelation policy and someone canceled their apt today and I have no way to see who it is or where they moved the apt to. that person cost me money by making a whole in my day and I have no way to keep track of who it was and prevent them from doing it all the time in the future. > > not good.. they don't listen to you when you tell them about problems with their system and they will not try to update the system... ----- ### "Genbook makes it so easy to for clients to schedule with me\!" — 5.0/5 > **Theresa** | *4 décembre 2019* | Médecine douce | Taux de recommandation : 10.0/10 > > **Avantages**: I love the ease of setup and the flexibility I have with my schedule. It's easy to change my hours and availability. It's easy to mark when I'll be out of town. When I brought another person into my business, it was straightforward and intuitive how to do her scheduling as well. In the nine years I've been using Genbook, they've just continued to add more features and to make the software more intuitive and easy to use. Also, my clients love it. I consistently have clients telling me how easy it is to schedule through Genbook as compared to a lot of other options. Lastly, I'm so glad I have the option to request a credit card when scheduling. My no shows are almost down to zero. My frustration and wasted time are drastically reduced\! Oh\! And the reviews\! I LOVE that Genbook automatically requests reviews from my clients after their sessions. It's been so, so helpful from a marketing perspective. > > **Inconvénients**: Every once in a while, it's glitchy and I can't log in, or a client has a conflicting time show up on their calendar. But it's rare, and lately the communication from Genbook regarding any issues has been stellar. Oh, and I wish there was a way to connect the Genbook reviews to Yelp\! or Google Reviews, or any other, more public review site. I love that the reviews are collected, I just wish more people, especially potential clients who have never scheduled with me before, could see them. > > Genbook allows me to run my own business much more smoothly than I'd be able to without it. Because of Genbook, at least 80% of my clients handle their own scheduling, at their own convenience. This frees up so much of my time. Instead of playing phone or email tag, trying to figure out a good time that works for each and every session for each and every client, I can just live my life while my schedule fills up on its own. ----- ### "Simple, easy and the best business decision I've made." — 4.0/5 > **Brooke** | *3 décembre 2019* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: This software makes my business life so much easier. I spend very little time returning phone calls, my customers get reminders so I get less no-show appointments and the reviews constantly help attract new clients. I don't bother with advertising any longer as I am fully booked weeks in advance. > > **Inconvénients**: There are a few gaps in the software such as, I get notifications when a client books an appointment, but nothing when they cancel appointments. Seems like a simple tweak to the program, but yet it still doesn't happen. Also I would like to be able to put people on the WAIT-LIST myself. This doesn't appear to be an option. Also the wait-list window needs to be broader to cover a longer period of time rather than just a day. There have been some great improvements over the years, but some still need some help. Also I would love to see more of a web page introductory home page with a place for photos and general info about me and my business. > > My business has grown since using this software and my life is less stressed because of it. ----- Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/122072/genbook?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/122072/genbook) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées