--- description: RightAnswers : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RightAnswers - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [RightAnswers](/software/122472/unified-knowledge-platform) # RightAnswers Canonical: https://fr.capterra.ca/software/122472/unified-knowledge-platform > Fournissez les bonnes réponses, aux bonnes personnes et au bon moment. RightAnswers augmente la productivité des agents de centre d'assistance informatique et de service client. > > Conclusion : 4 utilisateurs lui ont donné la note de **3.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RightAnswers? Convient aux entreprises utilisant des solutions ITSM et/ou CRM qui prennent en charge des processus complexes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.8/5** | 4 Avis | | Simplicité | 3.3/5 | D'après l'ensemble des avis | | Support client | 3.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 50% | (5/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Upland Software - **Pays**: Austin, É.-U. - **Fondé**: 2004 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Catalog Management - Discussions/Forums - Gestion de la base de connaissances - Outils de collaboration - Portail libre-service - Recherche en texte intégral ## Ressources d'aide - Service client/courriel - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de site web](https://fr.capterra.ca/directory/14/portal/software) - [Logiciels de collaboration de contenu](https://fr.capterra.ca/directory/32935/content-collaboration/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 2. [Google Drive](https://fr.capterra.ca/software/161425/drive) — 4.8/5 (28427 reviews) 3. [Microsoft SharePoint](https://fr.capterra.ca/software/1167/sharepoint) — 4.4/5 (5412 reviews) 4. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [OneDrive](https://fr.capterra.ca/software/161304/onedrive) — 4.5/5 (12623 reviews) ## Avis ### "UI is out of date and reporting is limited but gets the job done. This is the best we have had yet" — 4.0/5 > **Jeremy** | *19 décembre 2017* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Reps and customers find what they are looking for so deflections and TTR positively impacted. They are implementing gamification Integrates with NetSuite\! Many customers rave about how they find the answers every year at our user conference. > > **Inconvénients**: Reporting is very limited as the web interface doesn't allow for access to additional fields even in the detailed usage. The UI for reporting is also outdated. Links to links with limited filtering - you kinda have to have an idea of what you are looking for > > Our deflection rate has increased over our previous solution. And our rep sharing has increased too ----- ### "A KM solution that our support teams want to use\!" — 4.0/5 > **Terri** | *5 août 2017* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of use for a KCS organization. Each of the UFFA actions (Use it, find it, flag it, add it) are all always within 2 clicks. The UI is very intuitive and promotes engagement > > **Inconvénients**: Training material and videos tend to be outdated or for previous versions. There is an online support portal which is useful but the community is very inactive. We end up contacting support by telephone when we have questions. > > Increased KCS adoption and self service deflection ----- ### "RightAnswers leaves a lot to be desired" — 2.0/5 > **Kevin** | *21 avril 2017* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: very feature rich > > **Inconvénients**: UI and UX from the 2000's Poor support No community to help with implementation. Very few people are actually using this product vs other competitors. > > \- Super old UI with zero care for the users experience - Does not have the ease of use of more modern wiki style solutions like confluence or quip - Good at storing massive amounts of articles that have a very rigid format and structure - Bad at capturing knowledge from teams and making it discoverable / collaborative - Overall, save your money and pick a more common software platform. There is a reason when you google rightanswers virtually no info comes up (because no one uses them and those who do dont care enough to write anything good about them) ----- ### "I am Director of the End-User Computing and we are using this software for improving our support pro" — 5.0/5 > **Sam** | *30 avril 2015* > > One of the best Knowledge Management tools if you are looking to build a consistent knowledge hub and integrate it into the various applications and to make it available to various support teams. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/122472/unified-knowledge-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées