--- description: SAP Customer Data Cloud : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAP Customer Data Cloud - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Solutions IAM (Identity and Access Management)](/directory/30777/identity-management/software) > [SAP Customer Data Cloud](/software/124034/sap-customer-data-cloud) # SAP Customer Data Cloud Canonical: https://fr.capterra.ca/software/124034/sap-customer-data-cloud Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/124034/sap-customer-data-cloud?page=2) > La plateforme de données client SAP améliore l'expérience client dans les domaines du marketing, du commerce, des ventes et du service. > > Conclusion : 8 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SAP Customer Data Cloud? La plateforme de données client SAP est conçue pour les grandes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 8 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 3.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SAP - **Fondé**: 1999 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, coréen, croate, danois, espagnol, français, grec, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais brésilien, roumain, suédois, tchèque, thaï - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - A/B Testing - Alertes/Notifications - Analyse des comportements - Authentification unique - Collecte de données multicanal - Enquêtes et feedback - Gestion des campagnes - Logiciels CRM (gestion de la relation client) - Modèles personnalisables - Personnalisation - Profils de clients - Promotion sociale - Rapports et analyses - Rapports et statistiques - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Recommandations - Segmentation de la clientèle - Suivi comportemental - Suivi de l'activité des clients - Suivi de l'engagement - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Ressources d'aide - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Solutions IAM (Identity and Access Management)](https://fr.capterra.ca/directory/30777/identity-management/software) ## Catégories connexes - [Solutions IAM (Identity and Access Management)](https://fr.capterra.ca/directory/30777/identity-management/software) - [Outils RGPD](https://fr.capterra.ca/directory/31309/gdpr-compliance/software) - [Logiciels CDP (Customer Data Platform)](https://fr.capterra.ca/directory/31334/customer-data-platform/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels SSO (Single Sign On)](https://fr.capterra.ca/directory/31331/single-sign-on/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 4. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 5. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Avis ### "Powerful customer identity platform with a steep learning curve" — 5.0/5 > **Jagadeesh** | *23 janvier 2026* | Télécommunications | Taux de recommandation : 7.0/10 > > **Avantages**: What I liked most about SAP Customer Data Cloud is how it brings all customer identities and consent data into one secure, easy-to-manage place while still staying flexible for developers. > > **Inconvénients**: What I liked least about SAP Customer Data Cloud is that the initial setup and configuration can feel complex and time-consuming, especially for teams new to identity and consent management. ----- ### "Sap Data cloud" — 5.0/5 > **Utilisateur vérifié** | *18 septembre 2025* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: It's a great product which has great support and the easiest email sending proceess along with great password management > > **Inconvénients**: It's really hard to say overall its a great product however the ui can be better as it will make the overall experience better > > Overall is a great software, it's great value for money and i would definitely recommend it for small businesses ----- ### "A great platform for customer data\!" — 5.0/5 > **Arvind Kumar** | *19 janvier 2021* | Loisirs, voyage et tourisme | Taux de recommandation : 9.0/10 > > **Avantages**: Being the Solutions Architect on the project for integrating our commerce platform, SAP Hybris (now known as SAP Commerce), I had to study every important aspect of the integration. Gigya is an excellent platform for customer data and probably the biggest repository of customer data. The documentation for the integration with Gigya is rich and Gigya's technical support team provided us with the required support. There are multiple options (e.g. ScreenSet, Web SDK, Server Side SDK etc.) for integration and we took a hybrid approach i.e. we used the three of them: ScreenSet, Web SDK, and Server Side SDK. > > **Inconvénients**: The biggest challenge that we faced was migrating the password. One of the promises from Gigya which made us choose Gigya to migrate the customer data to was that the customers would not be forced to change their password once their accounts were migrated to it. However, at the time of migration, it was not easy to do it. The support from the technical support team was not sufficient to resolve the issue. Ultimately, we had to pay for Gigya's expensive professional service for one day and it was resolved. Gigya should make their professional service free-of-cost. Also, the Gigya's professional service team should contribute to answering the questions posted by the developers on various Q/A sites e.g. Stack Overflow. > > Overall, we are happy with the security and performance of Gigya's platform. The security of the customer data is our utmost priority and therefore it took us a few weeks longer than expected to take clearance from our security management teams to deploy the solution. We got the required support from Gigya in almost every implementation (except one particular instance which I have already mentioned that we had to pay for one day of their expensive professional services). ----- ### "14 Years with SAP" — 4.0/5 > **Utilisateur vérifié** | *11 décembre 2025* | Électronique grand public | Taux de recommandation : 9.0/10 > > **Avantages**: The overall vast data and analytics that this system supplies. Been using SAP since I remember starting with the Contact centre world and it's been 14 years so far. Holds all info, historicals, archives, wtc. > > **Inconvénients**: A little outdated where we had to teach it what we needed. However, it's easy to build out in the cloud. ----- ### "A shit load of features but communication with support could improve" — 2.5/5 > **Maarten** | *27 août 2016* | Production audiovisuelle | Taux de recommandation : 4.0/10 > > **Avantages**: Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls. Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams. > > **Inconvénients**: When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R\&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R\&D to resolve these, you don't want any production problems on these days\! :-S ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/124034/sap-customer-data-cloud?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/124034/sap-customer-data-cloud) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées