--- description: Capsule : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capsule - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM en ligne](/directory/30072/online-crm/software) > [Capsule](/software/124041/capsule) # Capsule Canonical: https://fr.capterra.ca/software/124041/capsule Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/124041/capsule?page=2) > Capsule est le CRM en ligne simple et intelligent. Il propose un compte gratuit pour deux utilisateurs ou des comptes payants à partir de 12 dollars par mois. > > Conclusion : 167 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Capsule? Les propriétaires de petites entreprises qui veulent mieux organiser leurs activités commerciales et leurs clients. Directeurs des ventes/marketing/VP des petites et moyennes entreprises à la recherche d'un débouché commercial. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 167 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zestia - **Pays**: Manchester, R.-U. - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 21,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, portugais, portugais brésilien - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Bolivie, Brésil, Canada, Chili, Chine, Colombie, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce, Inde et 25 de plus ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Analyse prédictive - Automatisation des processus d'affaires - Automatisation des processus et flux de travail - Autorisations basées sur les rôles - Base de données de clients - Base de données de contacts - Champs personnalisables - Compte rendu et suivi de projet - Configuration des workflows - Devis - Distribution de leads - Fonction de glisser-déposer - Gestion des activités commerciales - Gestion des affectations - Gestion des calendriers - Gestion des campagnes - Gestion des clients - Gestion des contacts - Gestion des courriels - Gestion des documents - Gestion des délais - Gestion des flux de travail - Gestion des formulaires - Gestion des leads - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Intégration des médias sociaux - Marketing par courriel - Mesure des performances - Notes et commentaires - Outils de collaboration - Planification et programmation de projets - Prévision des ventes - Qualification de leads - Rapports de ventes - Rapports et analyses - Recherche/Filtre - Saisie de leads - Segmentation - Segmentation de la clientèle - Segmentation de leads - Stockage de documents - Suivi des courriels - Suivi des interactions - Suivi des projets - Système de calendrier et de rappel - Tableau de bord d'activités ... et 11 fonctionnalités supplémentaires ## Intégrations (104 au total) - ActiveCampaign - Acuity Scheduling - Aircall - Akita - Asana - Basecamp - Benchmark Email - Better Proposals - BigCommerce - CANDDi - CallFire - CallRail - Callbell - Chargebee - Cin7 Core ... et 89 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels de prévision des ventes](https://fr.capterra.ca/directory/30930/sales-forecasting/software) - [Logiciels de workflow](https://fr.capterra.ca/directory/30091/workflow-management/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Avis ### "A simple CRM that allowed us to hit the ground running" — 4.0/5 > **Robert** | *4 août 2022* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus. > > **Inconvénients**: The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little). > > Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us. ----- ### "My first choice for email marketing." — 4.0/5 > **Lombardiga** | *20 décembre 2024* | Énergies renouvelables et environnement | Taux de recommandation : 9.0/10 > > **Avantages**: Capsule software allows to efficiently send email campings and track all campaign performance in real-time. Customizability of the software is very high. > > **Inconvénients**: Capsule software excels in most areas I have nothing to dislike. > > The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making. ----- ### "Could be great but it has a fatal flaw." — 3.0/5 > **Michael** | *23 mars 2024* | Conseil en gestion | Taux de recommandation : 0.0/10 > > **Avantages**: Simplicity. Price. It appeared to be the right product for the right price. > > **Inconvénients**: They don’t understand the mission critical relationship between logging an activity and a related task generation. It has to be done entirely manually with no auto reminders or follow-ups. It seemed like such a basic requirement that I didn’t even check for it. My bad. > > I am hoping that they will fix the above deficiency quickly or we have to change to a different app. ----- ### "wonderful Software for every business" — 5.0/5 > **Peter** | *20 novembre 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We have used this software for over five years. We used to use act and were reluctant to move to another provider. We moved because we could use the software on all forms of devices, anywhere in the world. The other great feature is that it is so simple to use, you hardly need any training at all > > **Inconvénients**: Actually we love it, so we dont really have anything negative to say > > The software is simple to use, it has a wide range of tools that you can use. However, the great thing you dont have to use all the features and they are hidden away, so they dont affect your everyday usage. Incredibly for this type of software and all the tools you can access, it is incredibly affordable for personal, small business or large companies. We really love the product ----- ### "Capsule Review" — 5.0/5 > **REBECCA** | *24 septembre 2020* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Very easy to set up Easy and intuitive to use It is flexible enough so that it can be moulded around a requirement or purpose, even if that function isn't immediately obvious. The support staff are great at coming up with solutions and work arounds Support staff are very quick to respond. The close links with Mailchimp and Zapier are great and really easy to merge different systems. > > **Inconvénients**: You can't 'drag and drop' documents from the system to emails. There's no 'pre-opportunity' stage - i.e. no way of registering an interest in a product (linking a client and product or organisation) without it being a formal 'opportunity' - there needs to be a 'pre-opportunity' facility to ease admin in the system. There's no way of retaining a record of a meeting in the calendar. There's no one to stand behind my husband and remind him to record notes in the system\! :-) ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/124041/capsule?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/124041/capsule) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées