--- description: InTouch CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InTouch CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [InTouch CRM](/software/124044/intouch) # InTouch CRM Canonical: https://fr.capterra.ca/software/124044/intouch Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/124044/intouch?page=2) > Solution d'e-mail marketing et de social CRM pour les petites entreprises. Comprend des outils d'enquête, un canal de vente et une capacité de messagerie textuelle. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise InTouch CRM? Les petites et moyennes entreprises souhaitant stocker des informations sur des contacts et des clients clés, puis communiquer professionnellement par e-mail et via d'autres supports marketing. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 14 Avis | | Simplicité | 3.5/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: InTouchCRM - **Pays**: North Somerset,, R.-U. - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 15,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Automatisation du marketing - CAN-SPAM Compliance - Campagnes de drip marketing - Devis - Gestion des abonnés - Gestion des contacts - Gestion des flux de travail - Gestion des leads - Gestion des modèles - Gestion du pipeline de ventes - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Qualification de leads - Rapports et analyses - Segmentation - Stockage de documents - Suivi des interactions - Système de calendrier et de rappel - Éditeur WYSIWYG ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de marketing automation](https://fr.capterra.ca/directory/6/marketing-automation/software) - [Outils de marketing par courriel](https://fr.capterra.ca/directory/30013/email-marketing/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) ## Logiciels similaires 1. 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[Marketing 360](https://fr.capterra.ca/software/148516/marketing-360) — 4.5/5 (1132 reviews) ## Avis ### "It's my secret to getting it all done\!\!" — 5.0/5 > **Andrew** | *15 mai 2014* | Marketing et publicité > > **Avantages**: intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS. > > **Inconvénients**: There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with. > > My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients. It does 98% of what in my opinion every small business owner needs to run and automate their business, from the day to day diary management, to setting up marketing campaigns, and it is affordable. I have always said to new team members, that you have two brains when working here, one is yours, and the other is the CRM, where everything will be stored and shared for everyone else to collaborate with and use. Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry. I just wouldn't be without it... Highly recommend ----- ### "Lots of Features" — 4.0/5 > **Lauren** | *21 avril 2022* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: I loved that Intouch had multiple features to use in order to keep our leads organized. AND I LOVED THE TEXTING FEATURE. > > **Inconvénients**: It was a little hectic to looks at and use because there were so many names coming through from check ins to leads to members. > > I really liked inTouch when we used it and if it just cleaned up a bit, it could be even better\! ----- ### "New User impressed with customer service" — 3.0/5 > **Bill** | *4 juillet 2014* | Enseignement primaire et secondaire > > **Avantages**: Templates for emails Reports Support and customer service > > **Inconvénients**: Busy interface (tabs and sidebars) Some functions not as easily reached as could be expected. There's a learning curve\! > > I've been using InTouch CRM for about 2 weeks now. Customer service for me has been excellent; chat support has been helpful and accurate and the attention to detail from staff has exceeded my expectations. I am a small business with a turnover of less than £110k but InTouch have been really committed to my cause. I am using InTouch for emailing parents of students about Summer School bookings, news and updates, and free information about how best to nurture learning in their children. I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it. It's paid for itself already this year\! ----- ### "You feel like a customer not a number\!" — 5.0/5 > **Peter** | *15 juillet 2014* | Marketing et publicité > > **Avantages**: Simple Easy Customer service Easy to get in touch It works Quick response > > **Inconvénients**: Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue > > We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support. There is a complete suite of videos to help, guides and very quick response. I use and have used all kinds of CRMs in my time and am a serial user of cloud based tools so it takes a real pounding from us\! Yes, I thoroughly recommend it and in fairness to the guys there, when they have found any gaps in the system, they jump on issues and sort them quickly. You are dealing with human beings and you feel like a customer not a number\! Great customer service. Happy to recommend them. ----- ### "more than CRM - it's a business success partner for entrepreneurs and business owners\!" — 5.0/5 > **Mark** | *6 juin 2014* | Conseil en gestion > > **Avantages**: InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on. Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two. > > **Inconvénients**: None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application. > > InTouch provides a comprehensive suite of CRM functions, including some really exceptional features. In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process. I've evaluated many CRM and email marketing packages and InTouch is an essential system for my business. The support is excellent too - from online resources to helpdesk. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/124044/intouch?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/124044/intouch) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées