--- description: EV Service Manager : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: EV Service Manager - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [EV Service Manager](/software/124331/easyvista) # EV Service Manager Canonical: https://fr.capterra.ca/software/124331/easyvista Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/124331/easyvista?page=2) > Solutions cloud conçues pour prendre en charge la stratégie actuelle de maturité ITIL et de gestion des services informatiques de votre entreprise. > > Conclusion : 14 utilisateurs lui ont donné la note de **3.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.4/5** | 14 Avis | | Simplicité | 3.1/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: EasyVista - **Pays**: New York, É.-U. - **Fondé**: 1988 ## Contexte commercial - **À partir de**: 999,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, portugais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - API - Alerts/Escalation - Asset Lifecycle Management - Catalogue de services - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des audits - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des fournisseurs - Gestion des incidents - Gestion des problèmes - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Portail libre-service - Rapports et analyses - Rapports informatiques - Suivi des coûts - Suivi des ressources - Suivi des ressources informatiques - Tableau de bord - Tableau de bord d'activités - Visualisation de données ## Intégrations (6 au total) - Flow - Microsoft Power Automate - Slack - Trello - WordPress - Zapier ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) ## Catégories connexes - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) ## Logiciels similaires 1. [SysAid](https://fr.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) 2. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [Atera](https://fr.capterra.ca/software/144309/atera) — 4.5/5 (446 reviews) 4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [TOPdesk](https://fr.capterra.ca/software/127562/topdesk) — 4.4/5 (110 reviews) ## Avis ### "EasyVista wasn't always Easy" — 4.0/5 > **Jake** | *6 novembre 2024* | Production alimentaire | Taux de recommandation : 7.0/10 > > **Avantages**: EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system. > > **Inconvénients**: There were some features that were hard to use, specifically the asset management portion. > > I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant ----- ### "Complete ITSM tool easy to implement and use" — 4.0/5 > **Utilisateur vérifié** | *26 janvier 2023* | Exploitation minière et métaux | Taux de recommandation : 8.0/10 > > **Avantages**: Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available. > > **Inconvénients**: Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons. > > We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available. ----- ### "Very Flexible to a fault" — 4.0/5 > **Chris** | *18 décembre 2019* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work. > > **Inconvénients**: There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL. > > We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are. ----- ### "EasyVista isn’t so Easy" — 3.0/5 > **Utilisateur vérifié** | *24 novembre 2022* | Enseignement supérieur | Taux de recommandation : 3.0/10 > > **Avantages**: They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement. > > **Inconvénients**: It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only. > > I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend. ----- ### "A feature rich ITSM tool" — 5.0/5 > **Christopher** | *16 décembre 2024* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems > > **Inconvénients**: When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised > > It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/124331/easyvista?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/124331/easyvista) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées