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Regpack
Description de Regpack
Regpack est une plateforme d'inscription et de paiement en ligne utilisée par plus de 7 000 organisations à travers le monde. Regpack vous fournit les outils dont vous avez besoin pour gérer tous les aspects de votre événement, événements virtuels compris. Parmi les fonctionnalités figurent : créateur de formulaires, reporting dynamique, paiements en ligne intégrés, remises personnalisées et automatisées, etc. Les clients de Regpack constatent une augmentation de leur taux d'inscription et de leur chiffre d'affaires tout en gérant leurs tâches quotidiennes avec une plus grande efficacité. Découvrez pourquoi Regpack est une solution d'inscription de pointe.
Qui utilise Regpack?
Les organisations qui veulent économiser des heures de travail et être payées rapidement tout en augmentant leur chiffre d'affaires et le nombre d'inscriptions. Un panel d'options avancées et des paiements intégrés automatisent et rationalisent les inscriptions et les paiements.
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Regpack
Alternatives à Regpack
Avis sur Regpack
Un outil de gestion d'inscriptions en ligne complet et performant
Commentaires : Grace à Regpack, je peux créer des formulaires personnalisés, gérer les paiements et les remboursements, et suivre les inscriptions en temps réel. Il me permet de gagner du temps et de simplifier le processus d'inscription pour nos clients.
Avantages :
Ce que j'aime le plus chez Regpack, c'est sa facilité d'utilisation et sa flexibilité.
Inconvénients :
A vrai dire je n'ai pas d'aspects négatif à noter , cependant si je devais mentionner un point, je dirais que parfois, l'interface est un peu complexe et peu intuitive. Il m'arrive de ne pas me repérer dans les menus et les options, ou de ne pas trouver la fonctionnalité que je recherche. Je pense que Regpack pourrait améliorer son ergonomie et sa facilité d'utilisation.
Flexible system that can be used for much more than just registering users
Avantages :
Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.
Inconvénients :
Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.
Réponse de l'équipe de Regpack
il y a 6 ans
Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.
Mostly satisfied
Commentaires : Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait.
Avantages :
I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need.
Inconvénients :
I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.
Réponse de l'équipe de Regpack
il y a 5 mois
Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack!
Alternatives envisagées :
5 Year User
Commentaires : Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help.
Avantages :
Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like.
Inconvénients :
The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled...
Réponse de l'équipe de Regpack
il y a 3 ans
Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system.
Regpack allows for ease in managing a waitlist
Commentaires : We are in our 9th year with RP and the past 2 or 3 have been the best ever. The team has worked to better understand our specific business needs and suggest modifications to our specific projects to help ensure a seamless registration process for our customers.
Avantages :
Regpack offers the ability to customize your registration project to meet the needs of your business. The ease in managing our waitlisted recipients in RP is one of my favorite features. The automated payment processing and automated emails are also critical.
Inconvénients :
RP offers technical Support by email, but with any technical writing/questions it can be hard to "be on the same page with someone" when exchanging emails. Thankfully, they implemented a Project Success Manager role which allows customers a different type of access for a critical question or concern.
