--- description: osTicket : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: osTicket - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://fr.capterra.ca/software/125118/osticket Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/125118/osticket?page=2) > Un système de support client open source qui organise, gère et archive les demandes de soutien entrantes. > > Conclusion : 76 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 76 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Enhancesoft ## Contexte commercial - **À partir de**: 12,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais - **Pays disponibles**: Allemagne, Canada, États-Unis ## Fonctionnalités - Gestion de la base de connaissances - Gestion des accords de service - Gestion des connaissances - Gestion des tickets de support - Gestion des tâches - Macros et réponses types - Portail libre-service - Routage automatisé - Tableau de bord ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (751 reviews) 4. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Avis ### "OsTicket Support" — 5.0/5 > **Samuel** | *13 juin 2025* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option. > > **Inconvénients**: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved. > > A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers. ----- ### "osTicket works but an updated interface needed\!" — 3.0/5 > **Kir** | *9 juin 2025* | Réseaux informatiques | Taux de recommandation : 6.0/10 > > **Avantages**: The initial setup and hosting appeared to be easy to install and configure on Linux system. User enrolment was an easy process as well. > > **Inconvénients**: I simply don't like it. OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients. ----- ### "Basic solution" — 4.0/5 > **Utilisateur vérifié** | *19 décembre 2024* | Construction | Taux de recommandation : 6.0/10 > > **Avantages**: -open source - easy to us - low cost - easy to setup > > **Inconvénients**: - Limited customizable - security vulnerabilities > > I try this one and it's realy basic ticket solution we decid to switch to GLPI ----- ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *24 février 2025* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Inconvénients**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable and Cost-Effective Help Desk Solution for IT Support" — 5.0/5 > **Utilisateur vérifié** | *20 mai 2026* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: One thing I liked most about osTicket was how easy it was to set up and manage support requests in one centralized platform. The interface is straightforward, ticket organization is efficient, and the customization options made it simple to adapt the system to our workflow. It also provides solid automation and email integration features that helped improve response times and overall support efficiency. > > **Inconvénients**: One downside of osTicket is that the user interface can feel somewhat outdated compared to newer help desk platforms. > > Overall, my experience with osTicket has been very positive. It provides a reliable and cost-effective ticketing solution that helps keep support requests organized and manageable. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/125118/osticket?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/125118/osticket) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées