---
description: ClickDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ClickDesk - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [ClickDesk](/software/125631/clickdesk)

# ClickDesk

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> Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale.
> 
> Conclusion : 21 utilisateurs lui ont donné la note de **3.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise ClickDesk?

Des startups, de petites et moyennes entreprises utilisent ClickDesk pour engager les visiteurs du site web et les clients grâce à de multiples canaux tels que le chat en direct, le service d'assistance, le navigateur et les réseaux sociaux.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **3.4/5** | 21 Avis |
| Simplicité | 3.5/5 | D'après l'ensemble des avis |
| Support client | 3.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.1/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 50% | (5/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: ClickDesk
- **Fondé**: 2011

## Contexte commercial

- **À partir de**: 14,99 $ US
- **Type de licence**:  (Version gratuite disponible)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile)
- **Langues**: anglais
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis

##  Fonctionnalités

- Accès mobile
- Autoresponders
- CTI (couplage téléphonie informatique)
- Clavardage et messagerie
- Clavardage proactif
- Définition des priorités
- Enquêtes et feedback
- Formulaires personnalisables
- Gestion de l'expérience client
- Gestion de la base de connaissances
- Gestion des courriels
- Géociblage
- Macros et réponses types
- Messagerie instantanée
- Modèles personnalisables
- Outils de collaboration
- Rapports et analyses
- Third-Party Integrations
- Transferts/Routage

## Intégrations (35 au total)

- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Basecamp
- BigCommerce
- Capsule
- Constant Contact
- FreshBooks
- GetResponse
- Gmail
- Google Analytics 360
- Help Scout
- Highrise
- Hootsuite
- Joomla

... et 20 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software)
- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews)
4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Avis

### "Cost Effective Chat Service" — 4.0/5

> **Elizabeth** | *15 janvier 2019* | Vente au détail | Taux de recommandation : 7.0/10
> 
> **Avantages**: Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
> 
> **Inconvénients**: Would benefit from a screen-sharing or file-sharing feature.

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### "Cloud internet help" — 5.0/5

> **Utilisateur vérifié** | *7 avril 2018* | Taux de recommandation : 10.0/10
> 
> **Avantages**: What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.
> 
> **Inconvénients**: What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.
> 
> This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

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### "Completely avoid this solution - they will rip you off" — 1.0/5

> **Lee** | *16 octobre 2023* | Loisirs, voyage et tourisme | Taux de recommandation : 0.0/10
> 
> **Avantages**: There is nothing I like about the Clickdesk solution
> 
> **Inconvénients**: They took a large payment of above €1,000 when we were inactive, not using the solution

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### "Great way for social connections and messaging" — 5.0/5

> **Aaron** | *25 juillet 2018* | Taux de recommandation : 10.0/10
> 
> **Avantages**: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
> 
> **Inconvénients**: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

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### "Useful" — 4.0/5

> **Luciano** | *18 septembre 2015* | E-learning
> 
> **Avantages**: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
> 
> **Inconvénients**: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
> 
> I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/125631/clickdesk)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/125631/clickdesk> |
| de-AT | <https://www.capterra.at/software/125631/clickdesk> |
| de-CH | <https://www.capterra.ch/software/125631/clickdesk> |
| en | <https://www.capterra.com/p/125631/ClickDesk/> |
| en-AE | <https://www.capterra.ae/software/125631/clickdesk> |
| en-AU | <https://www.capterra.com.au/software/125631/clickdesk> |
| en-CA | <https://www.capterra.ca/software/125631/clickdesk> |
| en-GB | <https://www.capterra.co.uk/software/125631/clickdesk> |
| en-IE | <https://www.capterra.ie/software/125631/clickdesk> |
| en-IL | <https://www.capterra.co.il/software/125631/clickdesk> |
| en-IN | <https://www.capterra.in/software/125631/clickdesk> |
| en-NZ | <https://www.capterra.co.nz/software/125631/clickdesk> |
| en-SG | <https://www.capterra.com.sg/software/125631/clickdesk> |
| en-ZA | <https://www.capterra.co.za/software/125631/clickdesk> |
| es | <https://www.capterra.es/software/125631/clickdesk> |
| es-AR | <https://www.capterra.com.ar/software/125631/clickdesk> |
| es-CL | <https://www.capterra.cl/software/125631/clickdesk> |
| es-CO | <https://www.capterra.co/software/125631/clickdesk> |
| es-CR | <https://www.capterra.co.cr/software/125631/clickdesk> |
| es-DO | <https://www.capterra.do/software/125631/clickdesk> |
| es-EC | <https://www.capterra.ec/software/125631/clickdesk> |
| es-MX | <https://www.capterra.mx/software/125631/clickdesk> |
| es-PA | <https://www.capterra.com.pa/software/125631/clickdesk> |
| es-PE | <https://www.capterra.pe/software/125631/clickdesk> |
| fr | <https://www.capterra.fr/software/125631/clickdesk> |
| fr-BE | <https://fr.capterra.be/software/125631/clickdesk> |
| fr-CA | <https://fr.capterra.ca/software/125631/clickdesk> |
| fr-LU | <https://www.capterra.lu/software/125631/clickdesk> |
| ja | <https://www.capterra.jp/software/125631/clickdesk> |
| pt | <https://www.capterra.com.br/software/125631/clickdesk> |
| pt-PT | <https://www.capterra.pt/software/125631/clickdesk> |

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