--- description: PagerDuty : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PagerDuty - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion informatique](/directory/10001/it-management/software) > [PagerDuty](/software/125693/pagerduty) # PagerDuty Canonical: https://fr.capterra.ca/software/125693/pagerduty Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/125693/pagerduty?page=2) > Logiciel Cloud connectant les personnes, les systèmes et les données dans une vue unique, pour la visibilité et des informations exploitables à travers l'exploitation. > > Conclusion : 219 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise PagerDuty? Équipes d'ingénierie, de support, administrateurs système, équipes de CNP à toute échelle - depuis les start-up jusqu'aux entreprises Fortune 500. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 219 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: PagerDuty - **Pays**: San Francisco, É.-U. - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 10,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Agrégation de données - Alertes/Notifications - Alerts/Escalation - Analyse des causes profondes - Contrôles/Permissions d'accès - Gestion de la base de connaissances - Gestion des accords de service - Gestion des incidents - Gestion des stocks - Gestion des tâches - Gestion du stockage de données - Journaux des événements - Planification - Planification de la maintenance - Planification des gardes - Portail libre-service - Rapports d'incidents - Rapports et statistiques - Rapports informatiques - Real-Time Notifications - Surveillance IT - Tableau de bord - Third-Party Integrations ## Intégrations (42 au total) - Amazon EC2 - AppDynamics - BigPanda - Bitium - Circonus - Crashlytics - Datadog - Dynatrace - Freshservice - Front - Google Workspace - HaloPSA - Incapsula - Integrate.io - Jira ... et 27 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) ## Catégories connexes - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Logiciels de journaux windows](https://fr.capterra.ca/directory/30856/log-management/software) - [Logiciels de monitoring website](https://fr.capterra.ca/directory/10021/website-monitoring/software) - [Logiciels de gestion de serveurs](https://fr.capterra.ca/directory/10019/server-management/software) ## Logiciels similaires 1. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [New Relic](https://fr.capterra.ca/software/118128/new-relic) — 4.5/5 (195 reviews) 3. [ilert](https://fr.capterra.ca/software/207205/ilert) — 4.7/5 (64 reviews) 4. [Datadog](https://fr.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) 5. [Site24x7](https://fr.capterra.ca/software/168192/site24x7) — 4.7/5 (344 reviews) ## Avis ### "Pageduty as a on call user" — 4.0/5 > **Utilisateur vérifié** | *25 septembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 6.0/10 > > **Avantages**: Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am > > **Inconvénients**: It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications > > Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages ----- ### "Must have tool for DevOps/SRE/operations/SecOps and Engineering team" — 5.0/5 > **Dipesh** | *17 avril 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Its availability and easy to use app makes it very easy to collaborate with more team in Incident. Multiple Org instance in single app makes it super easy to use for multiple org/projects. > > **Inconvénients**: Pagerduty is frequently cited as being expensive, as teams grow and require more advanced features or add-ons. > > Reliable alerting and on-call management. Reduced downtime, improved team response. Powerful integrations \& customizations. A must have for smooth operations. ----- ### "Good useful tool" — 4.0/5 > **Matthew** | *4 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice. > > **Inconvénients**: I did not like the UI, found it a bit cluttered and confusing. > > I used PagerDuty to go along with ticket tracking for a project I worked on. ----- ### "Ensure High availability of your product to the end user by integrating it with PagerDuty" — 4.0/5 > **Monish** | *27 avril 2020* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states \& the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised. > > **Inconvénients**: Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun > > PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it. ----- ### "Fine. Not great." — 3.0/5 > **Ally** | *5 juillet 2025* | Services financiers | Taux de recommandation : 5.0/10 > > **Avantages**: It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. > > **Inconvénients**: Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy\! It was maddening. We eventually figured it out. > > Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. ----- Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/125693/pagerduty?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/125693/pagerduty) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées