--- description: Olark : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Olark - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Olark](/software/125957/olark) # Olark Canonical: https://fr.capterra.ca/software/125957/olark Page : 1/20\ Suivant: [Page suivante](https://fr.capterra.ca/software/125957/olark?page=2) > Solution de messagerie instantanée avec CRM, intégration d'un service d'assistance et capacités de reporting significatives. > > Conclusion : 471 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Olark? Olark Live Chat est idéal pour les petites et moyennes entreprises sur des marchés variés, notamment dans les secteurs de la vente au détail, l'e-commerce, le SaaS, l'éducation, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 471 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Olark - **Pays**: Ann Arbor, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antarctique, Antigua-et-Barbuda, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes et 103 de plus ## Fonctionnalités - Accès mobile - Autoresponders - Clavardage et messagerie - Clavardage proactif - Formulaire hors ligne - Géociblage - Messagerie client en temps réel - Rapports et analyses - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (27 au total) - Adobe Commerce - BigCommerce - Drupal - Drupal Wiki - Freshdesk - Google Analytics 360 - Groove - Highrise - Kanban for WordPress - PrestaShop - Salesforce Marketing Cloud Account Engagement - Salesforce Sales Cloud - Segment - SeoSamba WordPress Enterprise - Shift4Shop ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16359 reviews) 2. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Avis ### "A decent low cost live chat with limited functionality" — 3.0/5 > **Utilisateur anonyme** | *6 décembre 2024* | Logiciels | Taux de recommandation : 6.0/10 > > **Avantages**: It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem. > > **Inconvénients**: You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad. > > It's cheap and serves a purpose when you're a start-up trying to save money. It's a good stepping stone to other apps like Freshdesk and Zendesk. ----- ### "The Best Customer Service Add On\!" — 5.0/5 > **Shayne** | *8 avril 2019* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: 1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are\! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations\! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience. > > **Inconvénients**: 1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative. > > Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though. ----- ### "Easy to use tool" — 4.0/5 > **Romina** | *17 juillet 2022* | Fabrication électrique/électronique | Taux de recommandation : 9.0/10 > > **Avantages**: Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales. > > **Inconvénients**: I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients. > > Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers. ----- ### "Easy to use support solution." — 4.0/5 > **Ifeoma** | *10 juillet 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet. > > **Inconvénients**: Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good. ----- ### "Best Live Chat" — 5.0/5 > **Crystal** | *23 avril 2018* | Assurance > > **Avantages**: Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark. Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark. > > **Inconvénients**: The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark. I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots. ----- Page : 1/20\ Suivant: [Page suivante](https://fr.capterra.ca/software/125957/olark?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/125957/olark) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées