--- description: TrekkSoft : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TrekkSoft - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de réservations en ligne](/directory/20032/reservations/software) > [TrekkSoft](/software/126665/tour-activity-booking-system) # TrekkSoft Canonical: https://fr.capterra.ca/software/126665/tour-activity-booking-system Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/126665/tour-activity-booking-system?page=2) > Gérez vos réservations et votre inventaire, tout en optimisant vos ventes en ligne et mobiles. > > Conclusion : 230 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TrekkSoft? Plus de 1 000 prestataires de voyages et d'activités du monde entier utilisent TrekkSoft pour accroître leur efficacité globale en réduisant le temps consacré à la mise à jour de l'inventaire, à la saisie des réservations et à la génération de nouvelles ventes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 230 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TrekkSoft - **Fondé**: 2010 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Andorre, Antigua-et-Barbuda, Argentine, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Bolivie, Bosnie-Herzégovine, Brésil, Bélize, Canada, Chili, Chine, Chypre, Cité du Vatican et 71 de plus ## Fonctionnalités - Création d'itinéraires - Création de packages - Devis - Gestion des calendriers - Gestion des clients - Gestion des fournisseurs - Gestion des prix - Gestion des ressources - Gestion des réservations - Gestion des réservations - Intégration GDS et OTA - Intégration comptable - Logiciels CRM (gestion de la relation client) - Notes de réservation - Paiements électroniques - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Support client - Système central de réservation - Traitement des paiements ## Intégrations (11 au total) - Google Analytics 360 - Google Calendar - Joomla - Meta for Business - PayPal - PayPal Enterprise Payments - Stripe - Wix - WordPress - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) ## Catégories connexes - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) - [Logiciels pour agences de voyages](https://fr.capterra.ca/directory/20034/travel-agency/software) ## Logiciels similaires 1. [WeTravel](https://fr.capterra.ca/software/163474/wetravel) — 4.8/5 (524 reviews) 2. [Perk](https://fr.capterra.ca/software/171040/travelperk) — 4.7/5 (421 reviews) 3. [Odys](https://fr.capterra.ca/software/1064342/odys) — 5.0/5 (6 reviews) 4. [Ezus](https://fr.capterra.ca/software/190113/esus) — 4.7/5 (60 reviews) 5. [Signature](https://fr.capterra.ca/software/181137/signature) — 4.8/5 (29 reviews) ## Avis ### "We use Trekksoft daily for all of tour operations." — 5.0/5 > **John** | *14 septembre 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience. > > **Inconvénients**: Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system. > > Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs. ----- ### "Surprisingly great solution even for very small businesses" — 4.0/5 > **Mal** | *17 novembre 2023* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too. > > **Inconvénients**: Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions. > > Extremely positive and it has proved an excellent launch pad in our trial year as a start up business. It will come to full potential in years 2 and 3. Start up and ongoing costs are very acceptable, even for a small business. And if you need to talk to someone - service is quick, responsive and solution orientated. ----- ### "Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you" — 1.0/5 > **Phil** | *15 septembre 2017* > > **Inconvénients**: The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees\!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions\! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now. > > Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business. ----- ### "Best travel software for tour operators and travel agents" — 5.0/5 > **Byron** | *6 février 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities. > > **Inconvénients**: Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc. > > When I found Trekksoft, was like Finally\! found something that can work. We did not hesitate to try the demo, we subscribed right a way and started working, got the training online and within days started getting bookings. ----- ### "Small-medium sized business 100% satisfied" — 5.0/5 > **Kim** | *21 juin 2023* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: - Clear pricing and commission based costs. One time setup fee, but no monthly charge, very important for a seasonal business as ours.- We set all our products and rates up ourselves, but could have given the information to the support team and they would have get us started, per their suggestion. Interesting if you do not have much time to get acquainted with the in and outs of the system.- Excellent booking app for sales agents, easy to make changes in capacities if needed.- Access to a clear guest manifest through the app at any time.- Very ease to reschedule or cancel a booking in the app.- Several integration options for your website.- Rendered clear and simple to the online customers > > **Inconvénients**: Adding a date for an activity cannot be done in the app, as far as I know, and I will just login via my browser.. I have not yet contacted support about this, because it is not a regular necessity for us and I can add it quickly via the browser. > > Our experience has been great from the start. The marketing agent did a great job explaining the features, answering all our questions and consulting technical support when deemed necessary. She took her time explaining everything we needed to know via videocalls.We chose to set up everything ourselves and I do recommend this if you have the time for it (as we do in low season), because this is the best way to understand how the systems works and will make it easier in the future to make small or last minute changes. Their support line is also really great in helping you with all your questions. Live chat is quickly available, albeit during limited hours, but any email is rapidly answered as well and their answers were always useful and to the point.Once everything was set up, we never had to contact the support line again. Everything runs smoothly as it should be\! ----- Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/126665/tour-activity-booking-system?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/126665/tour-activity-booking-system) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées