--- description: Deskpro : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deskpro - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Deskpro](/software/127288/deskpro) # Deskpro Canonical: https://fr.capterra.ca/software/127288/deskpro Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/127288/deskpro?page=2) > La plateforme d'assistance moderne pour chaque type d'organisation. Version de cloud hébergé ou installation sur site pour l'auto-hébergement. > > Conclusion : 38 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Deskpro? Toute organisation qui doit fournir un excellent service, de la PME à la grande entreprise. Idéal pour le service client/support produit/centre de service d'assistance informatique. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 38 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Deskpro - **Pays**: London, R.-U. - **Fondé**: 2002 ## Contexte commercial - **À partir de**: 39,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais européen, roumain, russe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 206 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Autoresponders - Base de données de clients - Catalog Management - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Définition des priorités - Enquêtes et feedback - Fonctions pour secteur de l'assurance - Formulaire hors ligne - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des incidents - Gestion des leads - Gestion des listes d'attente - Gestion des tickets de support - Gestion des utilisateurs - Gestion du pipeline de ventes - Géociblage - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Mise en forme de texte - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Sécurité des données - Third-Party Integrations - Transferts/Routage - Éditeur de texte enrichi ... et 3 fonctionnalités supplémentaires ## Intégrations (26 au total) - Adobe Commerce - Asana - Basecamp - ClickUp - Docusign - Facebook Business Suite - GitHub - GitLab - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jira - Microsoft Teams - Okta ... et 11 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Avis ### "clear interface immediatly made our helpdesk more efficient" — 5.0/5 > **Lieven** | *18 juin 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: deskpro can handle multibrand \& multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good. > > **Inconvénients**: crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged > > more fun \& more efficiency ----- ### "DeskPro for the win\!" — 5.0/5 > **Adam** | *15 novembre 2024* | Produits chimiques | Taux de recommandation : 10.0/10 > > **Avantages**: The features and functionality that Deskpro provides are unmatched > > **Inconvénients**: The user interface can take a little bit of getting used to > > Fantastic\! Best ticketing software out there. ----- ### "Powerful admin interface, the user interface leaves a lot to be desired" — 3.0/5 > **Utilisateur vérifié** | *12 octobre 2020* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: The admin interface was easy to set up and had all the right things in the right places. > > **Inconvénients**: The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things. ----- ### "Flexible Autos review of Deskpro" — 5.0/5 > **Liliana** | *2 décembre 2019* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: It's a friendly tool for new users /agents with a Good interface. It's a very stable tool The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site. Offers different solutions and apps > > **Inconvénients**: Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge. > > It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat. ----- ### "Seriously The Best, and I Evaluated Just About all of Them\!" — 5.0/5 > **Brian** | *16 novembre 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Where to start... The Price is by FAR the best out there, by about half\! We looked at all the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service. The software itself, is leaps and bounds better from their automation aspects, to the simple to implement customizations (seriously we can now see a per person NPS score every time an agent opens a clients ticket, can you see why that is a bit of a game changer? Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It's a huge deal). The triggers make even the most complex workflows a breeze. We implemented Single Sign-On for our clients in less than 1 day, it was really so very simple. The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. This feature alone is worth it. No more do you have to store all your client feature requests alongside in the same view as your open trouble/bug tickets. Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping. For instance from a single button/view you can see all tickets of a certain type (pretty standard stuff) but where DeskPro excels is that you can then further Order and Group that list by not only standard fields, but also all of your custom fields as well\!. --\> KEEP READING IN THE CONS AREA FOR THE REST OF MY PROs, I'M LIMITED TO 1500 CHARACTERS > > **Inconvénients**: Speaking of custom fields Deskpro Lets you mass update your custom fields. This is also just not available in any of the systems we demo'd. Their customer support is amazing. We are based out of the US and NEVER have any issues getting help from them or their team. The software is simple to setup, easy to manage, powerful and really really flexible\! We used Zendesk, LiveHelpNow, TrackIT, FreshDesk, Happy Fox, Boss, Team Support, Desk.com, Cayzu, Jira, Samanage and seriously none of them were even close to what DeskPro has to offer and not to mention they all were just about double the price per agent\! If you are even thinking about DeskPro; give it the 30-second trial signup. We have been with them Since December 2013. > > Very Very Very Positive ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/127288/deskpro?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/127288/deskpro) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées