--- description: FeedbackFive : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FeedbackFive - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [FeedbackFive](/software/127529/feedbackfive) # FeedbackFive Canonical: https://fr.capterra.ca/software/127529/feedbackfive Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/127529/feedbackfive?page=2) > Le logiciel d'opinion et d'évaluation de produits d'Amazon qui aide les commerçants à obtenir plus d'opinions, améliore la réputation du vendeur et augmente les ventes. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise FeedbackFive? FeedbackFive est utilisé par les vendeurs Amazon qui souhaitent obtenir plus de commentaires et d'avis sur les produits et automatiser le processus de sollicitation. Les commerçants de nombreuses places de marché Amazon utilisent FeedbackFive. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 12 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: eComEngine - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 10,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes, Bhoutan, Bolivie et 131 de plus ## Fonctionnalités - Demande d'avis - Gestion des commentaires - Gestion des commentaires négatifs - Modèles personnalisables - Notification en cas d'avis émis - Rapports et analyses - Surveillance des avis émis - Tableau de bord ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de feedback à 360 degrés](https://fr.capterra.ca/directory/30666/360-degree-feedback/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) ## Logiciels similaires 1. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 2. [Weave](https://fr.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) 3. [XM for Customer Experience](https://fr.capterra.ca/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 4. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (702 reviews) 5. [ReviewInc](https://fr.capterra.ca/software/141023/reviewinc) — 4.8/5 (35 reviews) ## Avis ### "Great, easy to use product for Amazon feedback requests and followup." — 5.0/5 > **Utilisateur vérifié** | *13 octobre 2017* | Taux de recommandation : 8.0/10 > > **Avantages**: Very simple to sign up and get started. Within just a few minutes I had signed up and all of my Amazon orders began to be imported. This can take quite some time, but in the meantime you can check you account and change the settings to your needs. It is very easy to choose a template, change the text, insert links, and just customize it to your liking. It's fairly easy to use. Once your orders are imported, you can begin sending out feedback request emails to all of your orders in the past X amount of days. You can also set up rules to send the emails out at a specific time of day, a set number of days after an order is received, etc. The features are pretty handy. > > **Inconvénients**: It's not the most aesthetically appealing software I have used, but it's not bad. Probably the worst thing is the available templates. They are so ugly and remind me of emails sent from the late '90s to early 2000s. The emails work just fine, but aren't anything special. > > Ease-of-use with automatic feedback requests on Amazon. ----- ### "FeedbackFive is amazing" — 4.0/5 > **Utilisateur vérifié** | *19 janvier 2019* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: FeedbackFive is one of the few feedback management tools for Amazon merchants. I have used it multiple times for different clients and it always works like a charm. 1. It provides you insights and shows you trend in terms of Amazon reviews and ratings which is very helpful for planning. 2. You can send automated emails to reviewers. 3. Create and customize campaigns that help you improve your reviews. 4. You can use it for free. > > **Inconvénients**: 1. The software isn’t easy-to-use for some reason. 2. Needs improvement and regular product updates. > > I have recommended FeedbackFive to several Amazon merchants and my clients. If you want to manage your Amazon feedback, especially negative feedback, you should definitely get it. Keep in mind, FeedbackFive won’t change negative feedback or remove them rather it helps you with managing your reviews, analyzing them, contacting customers, etc. ----- ### "Be careful using this junk" — 1.0/5 > **Louis** | *3 décembre 2019* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: Free stuff that will hurt you. Don't trust them. > > **Inconvénients**: I got lure by all the great reviews they have on the blog's websites. I sign up for the free trial and connect my Amazon account. Next day, this app starts sending tons of poor quality generic review request spam to all my buyers even though it never asks me which product to send or when to send or what message to send. Even customers that refunded my items got these review spam. As a result, one of my refund customers got confused and review my item with low rating. I got a major business lost as a result. I complain to feedback five customer service and got absolute silence. I got negative reviews thanks to them, I am returning a favor to them here. > > Stay Away and use more trusted products like Feedback Genius, which makes sure you fill out all the necessary information and design your perfect message before the mailing campaign starts. ----- ### "FeedBackFive High-Five\!" — 5.0/5 > **Pritesh** | *12 mars 2021* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: We use it for our Amazon US and Canadian marketplace store. It's very easy to setup, no technical knowledge required and can be integrated in minutes. To create email templated will take sometime but it's very easy. They have excellent customer service and are always there to help you. Always keeps themselves updated with Amazon's constantly changing communications policy. Once you setup and turn the automation on, you're set. > > **Inconvénients**: We find it a little expensive mostly because to track reviews if you have a lot of ASINS you have to pay extra. > > Overall if you sell on Amazon and want help with reviews and feedback, use FeedbackFive. ----- ### "Notifies with negative reviews" — 4.0/5 > **Utilisateur vérifié** | *7 septembre 2018* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: My favorite use of FeedbackFive is the ability to track negative/neutral product reviews left on listings. This would take hours to check through listings manually and it sends out an email for any negative review within a day. > > **Inconvénients**: I dislike that you aren't able to strictly pay for negative product review service, you have to have it attached to a plan that I don't use the features on the plan. > > Overall FeedbackFive is a real time saver and instantly notifies you. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/127529/feedbackfive?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/127529/feedbackfive) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées