--- description: TOPdesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TOPdesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk) # TOPdesk Canonical: https://fr.capterra.ca/software/127562/topdesk Page: 1 / 6\ Suivant: [Next page](https://fr.capterra.ca/software/127562/topdesk?page=2) > Solution de gestion des services IT combinant un outil ITSM prêt à l'emploi avec des experts internes, et ce depuis 1993. > > Verdict: Rated **4.4/5** by 110 users. Top-rated for **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TOPdesk? TOPdesk est une plateforme de gestion des services pour les servicedesks IT des organisations de 250 à 5000 employés. L'outil est facile à étendre à d'autres départements comme Facility ou les RH. ## Quick Stats & Ratings | Metric | Notation | Detail | | **Note globale** | **4.4/5** | 110 Avis | | Simplicité | 4.3/5 | Based on overall reviews | | Support client | 4.5/5 | Based on overall reviews | | Rapport qualité-prix | 4.3/5 | Based on overall reviews | | Fonctionnalités | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TOPdesk - **Pays**: Delft, Pays-Bas - **Founded**: 1993 ## Commercial Context - **À partir de**: 77,00 € - **Type de licence**: (Version d’essai gratuite) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000 - **Deployment & Platforms**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, finnois, français, hongrois, italien, norvégien, néerlandais, polonais, portugais, suédois - **Available Countries**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Chili, Danemark, Espagne, Finlande, France, Hongrie, Irlande, Italie, Luxembourg, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, Pays-Bas caribéens and 9 more ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Barcode/Ticket Scanning - Catalog Management - Communication multicanal - Enquêtes et feedback - Facility Asset Management - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la maintenance - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des changements - Gestion des commentaires - Gestion des connaissances - Gestion des contrats/licences - Gestion des courriels - Gestion des immobilisations - Gestion des incidents - Gestion des ordres de travail - Gestion des ressources informatiques - Gestion des stocks - Gestion des techniciens - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Historique des services - Logiciels CRM (gestion de la relation client) - Logiciels d'actions préventives et correctives - Macros et réponses types - Maintenance préventive - Messagerie instantanée - Outils de collaboration - Piste d'audit - Planification - Portail libre-service - Rapports d'incidents - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Routage automatisé - Suivi des interactions - Suivi des ressources - Suivi des ressources informatiques - Suivi des statuts - Support client - Third-Party Integrations ... and 18 more features ## Integrations (59 total) - AFAS Software - AI Chatbot - Azure DevOps Server - BeyondTrust Remote Support - Bird - BlueDolphin - Chatbot - Clicksign - D4Sign - Digital Signage - Dynatrace - Ericsson NetCloud Manager - Exact Synergy - FastPass SSPR - Flexwhere ... and 44 more integrations ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de gestion des cas d'assistance](https://fr.capterra.ca/directory/32623/it-ticketing-systems-software/software) - [Logiciels de gestion de la maintenance](https://fr.capterra.ca/directory/30058/maintenance-management/software) ## Logiciels similaires 1. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (642 reviews) 2. [IT Glue](https://fr.capterra.ca/software/170401/itglue) — 4.6/5 (331 reviews) 3. [ACMP Suite](https://fr.capterra.ca/software/175522/acmp-inventory) — 4.5/5 (173 reviews) 4. [Wasp Asset](https://fr.capterra.ca/software/80853/assetcloud) — 4.5/5 (376 reviews) 5. [BlueTally](https://fr.capterra.ca/software/1022846/bluetally) — 4.6/5 (80 reviews) ## Avis ### "Topdesk experience in education" — 4.0/5 > **Jeroen** | *25 septembre 2024* | Enseignement primaire et secondaire | Recommendation rating: 8.0/10 > > **Avantages**: Flexibilty and ease of use for endusers. > > **Inconvénients**: Sometimes to much flexibility and thus complex to manage. > > Great product\! Easy to use. Can be expensive when using many operators. ----- ### "Great system with clean user interface" — 4.0/5 > **Joe** | *3 janvier 2025* | Biotechnologie | Recommendation rating: 8.0/10 > > **Avantages**: Simple user interface and easy to implement with minimal prior knowledge. > > **Inconvénients**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited. > > The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case. ----- ### "Topdesk is overall good to work with" — 3.0/5 > **Marciano** | *14 décembre 2023* | Comptabilité | Recommendation rating: 2.0/10 > > **Avantages**: I like the Change module in topdesk and the different things that u can do with it > > **Inconvénients**: When different people work in the same card > > Its good my overall experience espacially the Change module and the variaty in topdesk ----- ### "Best ITSM available" — 5.0/5 > **David** | *12 décembre 2023* | Gestion de l'enseignement | Recommendation rating: 10.0/10 > > **Avantages**: TOPdesk is very easy to implement. It can come with a best practice set-up if you like. The consultants I worked with were great but with a bit of learning you can do a lot of things yourself aswell. Compared to some competititors (ServiceNow for example) it doesn't feel like they try to bleed you dry with consultancy hours. Also the asset management module is awesome, fully customizable and API based. And although the actions and action sequences are a bit harder to learn, once you master them the options for automating are endless. > > **Inconvénients**: No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed. ----- ### "TOPdesk: An Extensive ITSM Tool" — 4.0/5 > **Wijnand** | *12 décembre 2023* | Services et technologies de l'information | Recommendation rating: 6.0/10 > > **Avantages**: Configurability Customizability Support of TOPdesk > > **Inconvénients**: No option to give users/clients a way to create their own account to access the SSP ----- Page: 1 / 6\ Suivant: [Next page](https://fr.capterra.ca/software/127562/topdesk?page=2) ## Links - [View on Capterra](https://fr.capterra.ca/software/127562/topdesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data