--- description: ResNexus : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ResNexus - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de réservations en ligne](/directory/20032/reservations/software) > [ResNexus](/software/129392/reservation-nexus) # ResNexus Canonical: https://fr.capterra.ca/software/129392/reservation-nexus Page : 1/19\ Suivant: [Page suivante](https://fr.capterra.ca/software/129392/reservation-nexus?page=2) > Un système de réservation en ligne et de gestion client qui fournit un suivi des sources de réservation, des réservations de groupe, un calendrier et des rappels. > > Conclusion : 431 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ResNexus? Chambres d'hôte Terrains de camping Locations de vacances Chalets et auberges Camping-cars et campings Hôtels et motels Locations d'entrepôts et de box ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 431 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ResNexus - **Pays**: Salem, É.-U. - **Entreprise fondée en**: 2005 ## Contexte commercial - **À partir de**: 30,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Bahamas, Bermudes, Canada, Irlande, Mexique, Porto Rico, Royaume-Uni, Saint-Martin (France), Slovaquie, Tchéquie, États-Unis, Îles Caïmans, Îles Turques-et-Caïques, îles Vierges américaines, îles Vierges britanniques ## Fonctionnalités - Automatisation du marketing - Carte du site - Correction en temps réel - Entrée et sortie des invités - Facturation - Facturation des fournisseurs eau/gaz/électricité - Fonction de glisser-déposer - Gestion SEO - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des contacts - Gestion des employés - Gestion des recettes - Gestion des réservations - Gestion des réservations - Gestion des réservations de site - Gestion des taux - Gestion des tâches ménagères - Importation et exportation de données - Intégration GDS et OTA - Logiciels CRM (gestion de la relation client) - Mise à jour automatique - Modèles prédéfinis - Notes de réservation - Optimisation des prix - Pages de renvoi et formulaires web - Point de vente (PDV) - Prévision - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Réservations en ligne - Support client - Third-Party Integrations - Traitement des paiements - Widgets ## Intégrations (1 au total) - authorize.net ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) ## Catégories connexes - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels de location saisonnière](https://fr.capterra.ca/directory/30616/vacation-rental/software) - [Logiciels de gestion de campings](https://fr.capterra.ca/directory/31059/campground-management/software) - [Logiciels de yield management](https://fr.capterra.ca/directory/31118/revenue-management/software) - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Logiciels similaires 1. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1598 reviews) 2. [Booqable](https://fr.capterra.ca/software/138689/booqable) — 4.8/5 (1186 reviews) 3. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1311 reviews) 4. [Guesty](https://fr.capterra.ca/software/159377/guesty) — 4.4/5 (480 reviews) 5. [Amenitiz](https://fr.capterra.ca/software/183836/amenitiz) — 4.3/5 (251 reviews) ## Avis ### "ResNexus - An awesome combination of hospitality technology & support\!" — 5.0/5 > **Steve** | *23 juin 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. > > **Inconvénients**: Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. > > Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. ----- ### "ResNexus - Miners' Bay Lodge" — 5.0/5 > **Jory** | *10 février 2026* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Our business was fully operated via telephone and mail as recently as 2018. Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests. Their customer services have been of great assistance to us over the course of our using their platform. > > **Inconvénients**: The change over to being online was definitely a challenge at the start. I would say our being a Canadian business has provided us with a couple of challenges in how our payments our processed as the system is built to deal with USD and applicable US payment options. Things like e-transfer and our not dealing in pennies have made us get creative in our solutions, but we've always had great help in sorting those things out. > > Overall, I would recommend ResNexus to any business big or small that is looking to create a more formal presence on the internet with the ability to lean on their team of support staff that will guide you through the entire process. ----- ### "Piney Point Resort - Beautiful British Columbia" — 5.0/5 > **Kim** | *22 juin 2025* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: The user friendliness of this is amazing. I just learned about it 2 seasons ago when I entered resort life for the first time ever, I learned the new system very quickly. The support team is second to none. Very happy with this program. > > **Inconvénients**: I am not sure I have any cons at this time, as I continue working with and learning new perks perhaps I may find something but for now it is all good. > > Very satisfied, user friendly and a great support team. They are always available, friendly and are great teachers. ----- ### "ResNexus is our partner in business" — 5.0/5 > **Mike and Bonnie** | *17 juin 2023* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. > > **Inconvénients**: Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. > > The training was smooth. If we have questions or problems, they are resolved quickly. ----- ### "Feature-rich and great customer service, but a lot of bugs" — 3.0/5 > **Scott** | *4 septembre 2021* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. > > **Inconvénients**: (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. > > Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. ----- Page : 1/19\ Suivant: [Page suivante](https://fr.capterra.ca/software/129392/reservation-nexus?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/129392/reservation-nexus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées