--- description: Zurmo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zurmo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Zurmo](/software/129926/zurmo) # Zurmo Canonical: https://fr.capterra.ca/software/129926/zurmo Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/129926/zurmo?page=2) > Un CRM open source qui gère les contacts et l'activité, permet le suivi du pipeline des ventes, l'automatisation de la force de vente, prend en charge les appareils mobiles. > > Conclusion : 6 utilisateurs lui ont donné la note de **3.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zurmo? Petites et moyennes entreprises avec un modèle de vente B2B et un non transactionnel (cycles de vente plus longs). Typiquement 5 à 50 utilisateurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.8/5** | 6 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zurmo - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 35,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Linux (ordinateur), Android (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, danois, espagnol, finnois, français, hongrois, hébreu, italien, norvégien, néerlandais, polonais, portugais, russe, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - Devis - Gestion des contacts - Gestion des leads - Marketing par courriel - Rapports et analyses - Segmentation - Stockage de documents - Suivi des interactions ## Intégrations (5 au total) - Gmail - Google Analytics 360 - Google Workspace - Microsoft Outlook - Tpad PBX ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de ludification](https://fr.capterra.ca/directory/30911/gamification/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) ## Logiciels similaires 1. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Less Annoying CRM](https://fr.capterra.ca/software/118921/less-annoying-crm) — 4.8/5 (645 reviews) 4. [HubSpot Sales Hub](https://fr.capterra.ca/software/140219/hubspot-saleshub) — 4.5/5 (497 reviews) 5. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "Free CRM that's pretty fun to use" — 5.0/5 > **Utilisateur vérifié** | *8 mars 2019* | Pétrole et énergies | Taux de recommandation : 8.0/10 > > **Avantages**: I used self-hosted Zurmo to manage my list of clients for a music gig. Not wanting to pay for something as full-featured as SFDC, and wanting something a little nicer than the community version of SugarCRM I found this. It's actually really straightforward to use, the interface is quite nice, and there's a gamification element which I think is really cool, although not useful unless you have more than a few people working in your system. > > **Inconvénients**: To be honest for what it is I can't think of anything that I didn't like about Zurmo. I had some trouble initially with the setup but that was due to outdated software on my webserver and an update fixed that. I wish that their blog and content on the website was updated more frequently - if you don't look at the date of the latest version release you could easily be led to believe that the project had been abandoned. > > Great tool, self-hosted is great for small businesses, and it has some great features like gamification which you don't find out-of-the-box on larger, paid CRMs. ----- ### "Excellent Free Open Source CRM" — 5.0/5 > **Ryan** | *25 janvier 2019* | Design | Taux de recommandation : 9.0/10 > > **Avantages**: Feature packed Ease of use Lots of options Makes it easy to keep track of clients, projects, and opportunities > > **Inconvénients**: Installation and upgrades (at least of the free version) were difficult for someone with minimal linux experience ----- ### "Solid open source CRM" — 3.0/5 > **Utilisateur vérifié** | *6 octobre 2018* | Bibliothèques | Taux de recommandation : 0.0/10 > > **Avantages**: Zurmo provides a free, open source CRM platform. This was invaluable to us, as it allowed for us to customize it without paying high premiums. As a basic CRM, it functions well. I liked all the ways it could be customized to meet our business needs. > > **Inconvénients**: For any kind of decent support, you need to pay for it. This is par for the course, however. Also, the updates for the free version lagged behind the paid. On top of that, we heard that development is ceasing, which caused us to move to another product. > > Zurmo was a good entry point for us into the CRM world. I liked it. My team was lukewarm about it. There are better products out there- check out Hubspot. ----- ### "Good option for some" — 3.0/5 > **Utilisateur vérifié** | *5 avril 2022* | Marketing et publicité | Taux de recommandation : 5.0/10 > > **Avantages**: We tried using zurmo for many months and liked the price point ($0). Running on self hosted was relatively easy to setup on cpanel. Many customizations available > > **Inconvénients**: Ultimately for the configuration and upkeep required to get started, it wasn't worth it for our needs. We ended up going with zoho crm free level to reduce administration time and hosting load. ----- ### Avis — 3.0/5 > **Med tahar** | *17 mars 2017* | Internet | Taux de recommandation : 7.0/10 ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/129926/zurmo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/129926/zurmo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées