--- description: Creatio CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de forces de vente](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://fr.capterra.ca/software/130149/bpm-online-crm Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/130149/bpm-online-crm?page=2) > Creatio est la plateforme CRM no-code leader pour automatiser facilement tous les processus d’entreprise, y compris les ventes, le marketing, et le service client. > > Conclusion : 150 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Creatio CRM? Hautement personnalisable et conviviale, la plateforme Creatio aide les entreprises de 250+ employés de tous les secteurs à automatiser les processus clients et internes rapidement et à grande échelle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 150 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Creatio - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 40,00 $ US - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, danois, espagnol, français, hongrois, hébreu, indonésien, italien, néerlandais, polonais, portugais, russe, tchèque, turc, ukrainien - **Pays disponibles**: Allemagne, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bolivie, Brésil, Bulgarie, Canada, Chili, Chypre, Colombie, Costa Rica, Croatie, Danemark et 70 de plus ## Fonctionnalités - Analyse financière - Automate d'appel - Automatisation du marketing - Base de données de clients - Bibliothèque de contenu - Bonds/Stocks - Collecte de données multicanal - Comptes rendus financiers - Enquêtes et feedback - Fonctions pour gouvernement - Fonctions pour secteur de l'assurance - For Financial Institutions - Gestion de l'expérience client - Gestion de la communication - Gestion de la conformité - Gestion des activités commerciales - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des canaux - Gestion des commentaires - Gestion des connaissances - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des investisseurs - Gestion des ordres de travail - Gestion des performances - Gestion des polices d'assurance - Gestion des rendez-vous - Gestion des réclamations - Gestion des tickets de support - Génération de leads - Historique des clients - Intelligence artificielle et apprentissage automatique - Intelligence conversationnelle - Interface d'agent - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Optimisation des prix - Outils de collaboration - Planification des campagnes - Pour organisations et équipes commerciales - Rapports et analyses - Recherche/Filtre - Routage automatisé - Structure des enquêtes de Net Promoter Score (NPS) - Suivi des clients - Suivi des investissements - Task Automation - Third-Party Integrations ... et 160 fonctionnalités supplémentaires ## Intégrations (23 au total) - Apollo - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) ## Catégories connexes - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Logiciels pour compagnie d'assurance](https://fr.capterra.ca/directory/20035/insurance-agency/software) - [Logiciels pour emprunts](https://fr.capterra.ca/directory/20011/loan-origination/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) ## Logiciels similaires 1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 2. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 3. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18804 reviews) 4. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5846 reviews) ## Avis ### "Very happy with the UK team" — 5.0/5 > **Utilisateur vérifié** | *24 mai 2026* | Fabrication électrique/électronique | Taux de recommandation : 3.0/10 > > **Avantages**: Great value for money, great team in the UK that was able to answer every question and took the time to actually listen > > **Inconvénients**: No complaints on the software itself, if there was an easy way for me to build out custom integrations myself that might be helpful. ----- ### "Great CRM running over a nice business process tool" — 5.0/5 > **Rommel** | *31 octobre 2016* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast. > > **Inconvénients**: Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance. 3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly. 4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export. > > BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c\# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators. ----- ### "Completely satisfied and loyal to Creatio solutions" — 5.0/5 > **Mitch** | *1 septembre 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies. > > **Inconvénients**: The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy. > > We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations. ----- ### "A decent CRM software" — 3.0/5 > **Nicole** | *2 juin 2025* | Ressources humaines | Taux de recommandation : 6.0/10 > > **Avantages**: The new email marketing design section is a great improvement. The ease of design and ability to customize marketing emails has greatly increased. The tagging system also helps create email lists and follow clients in their specific pipelines. > > **Inconvénients**: There is no undo in the email design section. This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it. I also dislike that you cannot create landing pages to include in emails through Creatio. > > My overall experience is okay. For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer. ----- ### "Creatio is really the best\!" — 5.0/5 > **Fernando** | *12 juin 2026* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Definitely the easy of use. You can easily develop, adjust and create new pages from scratch super fast > > **Inconvénients**: There is not really anything that stand out. If I could name something, it would be the lack of self paced training. > > Very positive. We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/130149/bpm-online-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/130149/bpm-online-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées