--- description: Creatio CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de forces de vente](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://fr.capterra.ca/software/130149/bpm-online-crm Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/130149/bpm-online-crm?page=2) > Creatio est la plateforme CRM no-code leader pour automatiser facilement tous les processus d’entreprise, y compris les ventes, le marketing, et le service client. > > Conclusion : 133 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Creatio CRM? Hautement personnalisable et conviviale, la plateforme Creatio aide les entreprises de 250+ employés de tous les secteurs à automatiser les processus clients et internes rapidement et à grande échelle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 133 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Creatio - **Pays**: Boston, É.-U. - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 25,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, danois, espagnol, français, hongrois, hébreu, indonésien, italien, néerlandais, polonais, portugais, russe, tchèque, turc, ukrainien - **Pays disponibles**: Allemagne, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bolivie, Brésil, Bulgarie, Canada, Chili, Chypre, Colombie, Costa Rica, Croatie, Danemark et 62 de plus ## Fonctionnalités - Analyse prédictive - Analyse visuelle - Automatisation des processus et flux de travail - Automatisation du marketing - Base de données de clients - Base de données de contacts - Campagnes multiples - Catalog Management - Comptes rendus financiers - Enquêtes et feedback - Fonctions pour secteur de l'assurance - For Financial Institutions - Gestion de l'expérience client - Gestion de la communication - Gestion de la conformité - Gestion des activités commerciales - Gestion des boîtes de messagerie - Gestion des campagnes - Gestion des canaux - Gestion des connaissances - Gestion des documents - Gestion des emprunteurs - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des investisseurs - Gestion des portefeuilles - Gestion des portefeuilles de prêts - Gestion des rendez-vous - Gestion des tickets de support - Gestion des utilisateurs - Gestion financière - Génération de leads - Historique des clients - Intelligence artificielle et apprentissage automatique - Logiciels CRM (gestion de la relation client) - Optimisation des prix - Outils de collaboration - Pages de renvoi et formulaires web - Planification - Planification des campagnes - Pour organisations et équipes commerciales - Prévision - Rapports et analyses - Recherche/Filtre - Suivi de l'engagement - Suivi de la conformité - Suivi des clients - Suivi des conversions - Suivi des garanties - Third-Party Integrations ... et 67 fonctionnalités supplémentaires ## Intégrations (22 au total) - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... et 7 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) ## Catégories connexes - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) - [Logiciels pour compagnie d'assurance](https://fr.capterra.ca/directory/20035/insurance-agency/software) - [Logiciels pour emprunts](https://fr.capterra.ca/directory/20011/loan-origination/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) ## Logiciels similaires 1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 2. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 3. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5817 reviews) ## Avis ### "Great CRM running over a nice business process tool" — 5.0/5 > **Rommel** | *31 octobre 2016* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast. > > **Inconvénients**: Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance. 3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly. 4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export. > > BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c\# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators. ----- ### "Creatio CRM" — 4.0/5 > **Sharry Karisa** | *23 novembre 2021* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: Catching data about clients and their workers Making leads from the site The board of gatherings of the outreach group The board reports for promising circumstances The vital strength of the stage is its adaptability. Creatio accompanies out-of-the-case arrangements, yet theyre configurable for your business. > > **Inconvénients**: At the point when clients go on-prem, there are some additional expenses for microservices. The mix with web-based media requires outsider applications It would be extraordinary to make the framework more easy to use by adding further developed separating and information perception. On a side note, we have as of now seen some critical enhancements in this space this year. > > Before Creatio, basically all that we did was manual and we attempted to offer our types of assistance at a quick speed. We are currently outfitted with clever answers for handle all client confronting processes: deals, showcasing, client assistance tasks, clinical guaranteeing, and claims the executives. Creatio holds cornerstone information of our individuals. The capacity to assemble work processes made Creatio a flat out fit for our business. We tweaked the lead the board cycle, and computerized deals pipe. We convey fundamentally better client care as our representatives have moment admittance to client profiles and see every one of their exercises. The specialists can follow the situation with client cases and give exact data on the goal. ----- ### "Excellent technological execution of the buggy product" — 2.0/5 > **Utilisateur vérifié** | *16 mai 2019* | Cabinet d'avocats | Taux de recommandation : 4.0/10 > > **Avantages**: Easily customizable. Excellent support from technical side. > > **Inconvénients**: lots of bugs. new updates would override the fixes and render software useless until new patches would be applied. > > Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in. ----- ### "Creatio has everything we need" — 5.0/5 > **Alona** | *19 décembre 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding. > > **Inconvénients**: The platform offers an abundance of options for customization, integration of third-party applications, and data management. However, this extensive functionality can be quite daunting for beginners. It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous capabilities can cause a sense of overload for new users. ----- ### "An excellent software for financial institutions" — 5.0/5 > **Iaro** | *8 juin 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: This platform is a great solution for lead and opportunity management, from lead generation to finalizing sales. Great fit and ready-made solution for financial insitutions enables with ready workflows for solving all modern challenges. The platform has a user-friendly interface that enables customization through intuitive drag-and-drop functionality. > > **Inconvénients**: I don't think there is anything major, I personallt didn't experience such. > > Creatio is incredibly user-friendly, and Creatio support service consistently delivers exceptional assistance, ensuring our our satisfaction at all times. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/130149/bpm-online-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/130149/bpm-online-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées