GorillaDesk

I am a very demanding client. I have been paperless since 1998! Gorilla Desk is almost perfect!

Commentaires : Streamlined my scheduling, work order and invoicing all into one package. Saving hours per week in otherwise redundant actions. Much better communications with my clients. Giving me better retention as well as recovering more past clients.

Avantages :

What I like most is the over all flow of the user interface. Especially in the mobile app. It is easy to navigate the service information. Sync's well with Google . Is good in both Android and iOS. The desktop ie browser is more powerful. Most of it's user interface is easy to navigate.

Inconvénients :

Cons: Hmm, I really don't want this to come across as if I am not satisfied with GD over all. Because I am. The biggest issues are two. First, the mobile app cannot do as much as it should. It is adapting quickly. I am just impatient. The other is, no ability to fully work offline. There is some offline editing . Just some cannot be accessed without an internet connection. Being a mostly mobile product, means dead spots of coverage are common. Make the mobile app as powerful as the browser app? You will have a runaway hit. Give 100% offline access? Perfection. Even with these minor deficiencies? I cannot imagine life without Gorilla Desk. I highly recommend for the solo operator like myself to the regional multi branch.

New but overwhelmingly positive

Commentaires : The customer service was responsive and very helpful, they took a lot of time to go over everything with me until I was comfortable enough to use it on my own. It is now a vital piece of technology that I use daily to make my work easier and more organized.

Avantages :

I really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers.

Inconvénients :

The only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use.

Alternatives envisagées : PestPac

Pourquoi passer à GorillaDesk : The price was more competitive, and the customer service was more helpful rather than pushy sales people trying to up-charge services.

Doesn’t work!

Commentaires : There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Avantages :

Nothing about this software works, it’s very cheap. I do not recommend it.

Inconvénients :

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

Excellent value and ease of use.

Commentaires : I have a great experience working with [SENSITIVE CONTENT] and his team. [SENSITIVE CONTENT] is very helpful and patient. After a few days of working with the program, it really is a breeze navigating in it.

Avantages :

Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze.

Inconvénients :

Not being able to see a email sent. ———-

Alternatives envisagées : PestPac

Pourquoi choisir GorillaDesk : Needed a more efficient system that is also up to date for 2021.

Pourquoi passer à GorillaDesk : Ease of use and clients recommendations and reviews. We also decided to go with [SENSITIVE CONTENT] because he is a local businessman that started out small.

Great software and excellent support

Commentaires : Great

Avantages :

Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs.

Inconvénients :

Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make.