---
description: Yonyx : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: Yonyx - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Yonyx](/software/130406/agi-self-service)

# Yonyx

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> Guides interactifs pilotés par l'arbre de décision qui se raccordent à la plupart des systèmes CRM. Suivez les processus métiers de manière interactive.
> 
> Conclusion : 256 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Yonyx?

Les équipes opérationnelles utilisant des applications d'aide à la décision basées sur les connaissances, des équipes de support technique, des équipes de service client, des préventes, du télémarketing, un service d'assistance et d'entretien informatique, des rédacteurs techniques.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 256 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Yonyx
- **Pays**: Sunnyvale, É.-U.
- **Fondé**: 2012

## Contexte commercial

- **À partir de**: 25,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: allemand, anglais, arabe, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, thaï
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus

##  Fonctionnalités

- Catalog Management
- Collecte de données multicanal
- Communication multicanal
- Contrôles/Permissions d'accès
- Enquêtes et feedback
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des connaissances
- Gestion des courriels
- Gestion des flux de travail
- Gestion des tickets de support
- Logiciels CRM (gestion de la relation client)
- Mesure des performances
- Mise en forme de texte
- Outils d'analyse de données
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Stratégie de marque personnalisable
- Sécurité des données
- Third-Party Integrations
- Visualisation de données
- Éditeur de texte enrichi

## Intégrations (34 au total)

- Dynamics 365 Customer Voice
- Freshdesk
- Google Chrome
- Google Sheets
- Microsoft Dynamics 365 Business Central tegossuite
- NetSuite
- Oracle B2C Service
- Oracle CRM On Demand
- Oracle Sales
- Oracle Service
- Peeklogic Salesforce – Jira Connector
- Postman
- Postman SMTP
- Salesforce Einstein
- Salesforce Field Service

... et 19 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

## Catégories connexes

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software)
- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Outils d'aide à la décision](https://fr.capterra.ca/directory/30544/decision-support/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)

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4. [CXone Mpower](https://fr.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Avis

### "Hybrid DSS capable of addressing complex or multifaceted decision problems." — 5.0/5

> **Yandi** | *11 août 2024* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10
> 
> **Avantages**: Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.
> 
> **Inconvénients**: Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.
> 
> A great tool for facilitating organizational processes replacing traditional data access and retrieval functions.

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### "Winning with Yonyx team\!" — 5.0/5

> **Nicolas** | *26 avril 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 9.0/10
> 
> **Avantages**: Clearly found myself easily between the flow chart programming and system.
The team is just incredible\!
Our account manager is gold, tech support work fast and made is all easier for us.
> 
> **Inconvénients**: Yonyx system itself work pretty great\! 
The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we wanted. Still happy about what we got
> 
> INCREDIBLE.
Will recommend again.
Sales and tech support team are the best we had for a long time\!

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### "Yonix is awesome" — 5.0/5

> **Crystal** | *20 février 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10
> 
> **Avantages**: Makes call flow very easy to navigate and allows customer notation to be more efficient. Can get an account notated in a snap simply by following the prompts
> 
> **Inconvénients**: No Cons Yonyx is awesome. It is very easy to use and very efficient. I hope we always get to use it,
> 
> Loved using it since day 1.  It is very easy to use and very efficient. I hope we always get to use it,

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### "Simple, cost effective solutions to complex problems." — 5.0/5

> **John** | *27 novembre 2025* | Fabrication électrique/électronique | Taux de recommandation : 10.0/10
> 
> **Avantages**: \[sensitive content hidden\] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive.
> 
> **Inconvénients**: I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow.
> 
> I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told \[sensitive content hidden\] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product.

-----

### "review" — 3.0/5

> **Victoria** | *14 septembre 2022* | Immobilier | Taux de recommandation : 2.0/10
> 
> **Avantages**: That it works most of the time on a daily basis
> 
> **Inconvénients**: That it isn't consistently working well.

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## Liens

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