---
description: Yonyx : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: Yonyx - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Yonyx](/software/130406/agi-self-service)

# Yonyx

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> Guides interactifs pilotés par l'arbre de décision qui se raccordent à la plupart des bases de connaissances et des systèmes CRM. Suivez les processus métiers de manière interactive.
> 
> Conclusion : 258 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Yonyx?

Les équipes opérationnelles utilisant des applications d'aide à la décision basées sur les connaissances, des équipes de support technique, des équipes de service client, des préventes, du télémarketing, un service d'assistance et d'entretien informatique, des rédacteurs techniques.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 258 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Yonyx
- **Pays**: Sunnyvale, É.-U.
- **Entreprise fondée en**: 2012

## Contexte commercial

- **À partir de**: 25,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: allemand, anglais, arabe, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, thaï
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus

##  Fonctionnalités

- Catalog Management
- Collecte de données multicanal
- Communication multicanal
- Contrôles/Permissions d'accès
- Enquêtes et feedback
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des connaissances
- Gestion des courriels
- Gestion des flux de travail
- Gestion des tickets de support
- Logiciels CRM (gestion de la relation client)
- Mesure des performances
- Mise en forme de texte
- Outils d'analyse de données
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Stratégie de marque personnalisable
- Sécurité des données
- Third-Party Integrations
- Visualisation de données
- Éditeur de texte enrichi

## Intégrations (34 au total)

- Dynamics 365 Customer Voice
- Freshdesk
- Google Chrome
- Google Sheets
- Microsoft Dynamics 365 Business Central tegossuite
- NetSuite
- Oracle B2C Service
- Oracle CRM On Demand
- Oracle Sales
- Oracle Service
- Peeklogic Salesforce – Jira Connector
- Postman
- Postman SMTP
- Salesforce Einstein
- Salesforce Field Service

... et 19 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

## Catégories connexes

- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software)
- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Outils d'aide à la décision](https://fr.capterra.ca/directory/30544/decision-support/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)

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4. [NiCE CXone](https://fr.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (264 reviews)

## Avis

### "Hybrid DSS capable of addressing complex or multifaceted decision problems." — 5.0/5

> **Yandi** | *11 août 2024* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10
> 
> **Avantages**: Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.
> 
> **Inconvénients**: Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.
> 
> A great tool for facilitating organizational processes replacing traditional data access and retrieval functions.

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### "Great product for our sales team" — 5.0/5

> **Ellie** | *4 février 2025* | Construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: It's an incredible tool that is going to help us expand our inside sales team as we look to establish a call center to bring in more appointments for our account executives.
> 
> **Inconvénients**: There is nothing that I've found so far that is negative about Yonyx.
> 
> \[sensitive content hidden\] has been so incredibly helpful spending so much time with me on the backend telling me exactly what I need to do, showing me how to do it and then making sure that I'm learning the process to be able to do it on my own.

-----

### "Development of Assessment Tool" — 5.0/5

> **Anna** | *22 avril 2026* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: \[sensitive content hidden\] has been a wonderful individual to work with. He helped create a decision tree scaffold that could handle an incredibly complicated process. His knowledge and skills have make it possible for us to create an assessment tool for students to use. He also was available for calls to problem solve anything I needed.

As a community college, we are not prepared to purchase expensive program so Yonyx was the best choice. It was incredibly affordable and were wonderful when working through the state purchasing process.
> 
> **Inconvénients**: I did quite a lot of manual work to create the program. I understand that is it difficult to standardize a process that is so unique to each academic program, so some manual work was expected. It did take a few months to build everything out.

-----

### "review" — 3.0/5

> **Victoria** | *14 septembre 2022* | Immobilier | Taux de recommandation : 2.0/10
> 
> **Avantages**: That it works most of the time on a daily basis
> 
> **Inconvénients**: That it isn't consistently working well.

-----

### "Yonix is awesome" — 5.0/5

> **Crystal** | *20 février 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10
> 
> **Avantages**: Makes call flow very easy to navigate and allows customer notation to be more efficient. Can get an account notated in a snap simply by following the prompts
> 
> **Inconvénients**: No Cons Yonyx is awesome. It is very easy to use and very efficient. I hope we always get to use it,
> 
> Loved using it since day 1.  It is very easy to use and very efficient. I hope we always get to use it,

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/130406/agi-self-service)

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