---
description: Helpjuice : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpjuice - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Helpjuice](/software/130533/helpjuice)

# Helpjuice

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Suivant: [Page suivante](https://fr.capterra.ca/software/130533/helpjuice?page=2)

> Logiciel de base de connaissances conçu pour réduire les ressources d'aide. Entièrement personnalisable, il inclut des analyses et la recherche intelligente instantanée et il est disponible en plusieurs langues.
> 
> Conclusion : 104 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Helpjuice?

Des petites start-ups aux plus riches entreprises, des milliers de clients font confiance à Helpjuice pour alimenter leur base de connaissances.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 104 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Helpjuice
- **Entreprise fondée en**: 2011

## Contexte commercial

- **À partir de**: 120,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bosnie-Herzégovine, Botswana, Brunéi et 143 de plus

##  Fonctionnalités

- Alertes/Notifications
- Catalog Management
- Contrôles/Permissions d'accès
- Discussions/Forums
- Enquêtes et feedback
- Gestion SEO
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des commentaires
- Gestion des connaissances
- Gestion des documents
- Gestion des utilisateurs
- Mise en forme de texte
- Modèles personnalisables
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Recherche/Filtre
- Stratégie de marque personnalisable
- Third-Party Integrations
- Éditeur de texte enrichi

## Intégrations (16 au total)

- ASTRA
- AUDITWorks
- Contact Cloud
- Freshdesk
- Google Drive
- Intercom
- Microsoft SharePoint
- Microsoft Teams
- Olark
- Salesforce Platform
- Shopify
- Slack
- Squarespace
- WordPress
- Zapier

... et 1 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

## Catégories connexes

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software)
- [Logiciels intranet](https://fr.capterra.ca/directory/31015/intranet/software)

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3. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18790 reviews)
4. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews)
5. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5296 reviews)

## Avis

### "The Basics Are Great" — 4.0/5

> **Megan** | *16 juin 2026* | Meubles | Taux de recommandation : 7.0/10
> 
> **Avantages**: Helpjuice makes it fairly easy for new staff to get started making and publishing articles. The support is responsive.
> 
> **Inconvénients**: Tools for managing and organizing the knowledge base are limited. As we use our knowledge base to manage internal resources for multiple groups, not being able to "view as" a user from those groups is also limiting. 
Options to customize seem unlimited, but you need to have a clear idea of what you want.

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### "Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price\!" — 5.0/5

> **Dan** | *12 septembre 2022* | Vente en gros | Taux de recommandation : 10.0/10
> 
> **Avantages**: Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.
> 
> **Inconvénients**: There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.
> 
> The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

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### "Easy to use and feature packed. All at a very Reasonable Price" — 5.0/5

> **Kevin** | *4 juin 2026* | Biotechnologie | Taux de recommandation : 9.0/10
> 
> **Avantages**: The platform is very user-friendly and easy to use. The UX and article editor are very intuitive. The ability to add accordions, tabs, and decision trees without any coding knowledge is a big plus. The price is very reasonable for the amount of features available. The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization.
> 
> **Inconvénients**: The auto-save feature is a nice-to-have; however, I find it can be a bit slow to detect changes. Sometimes it does not detect minor changes. The visual editor function for website customization is a bit clunky.

-----

### "HelpJuice is the one solution the fits all sizes" — 3.0/5

> **Caine** | *19 juillet 2021* | Électronique grand public | Taux de recommandation : 9.0/10
> 
> **Avantages**: So many features, some we did not even know were possible
> 
> **Inconvénients**: It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it
> 
> So far so good, love our new help center and love the future I see using HelpJuice here at Pura

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### "Worth the squeeze" — 5.0/5

> **Tommy** | *21 juillet 2025* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary.
> 
> **Inconvénients**: I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features.
> 
> Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/130533/helpjuice)

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