---
description: Contivio Contact Center : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contivio Contact Center - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Contivio Contact Center](/software/130559/contivio-contact-center)

# Contivio Contact Center

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> Le centre d'appels de Contivio permet aux utilisateurs d'étendre leurs capacités CRM tout en optimisant leurs besoins de communication multicanal.
> 
> Conclusion : 13 utilisateurs lui ont donné la note de **3.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Contivio Contact Center?

Compte tenu de la grande diversité de l'offre de l'éditeur, la solution ne se concentre pas sur des secteurs spécifiques. En d'autres termes, le logiciel est adapté aux utilisateurs de CRM, il vise donc généralement à intégrer des équipes travaillant sur la base de CRM.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **3.4/5** | 13 Avis |
| Simplicité | 3.5/5 | D'après l'ensemble des avis |
| Support client | 3.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Contivio
- **Fondé**: 2007

## Contexte commercial

- **À partir de**: 79,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 11–50, 51–200, 201–500
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- CTI (couplage téléphonie informatique)
- Enregistrement des appels
- Gestion des listes d'attente
- IVR
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Routage des appels
- Scripts d'appel
- Suivi des appels
- Tableau de bord

## Category

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software)
- [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software)

##  Logiciels similaires

1. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews)
2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
3. [Brevo](https://fr.capterra.ca/software/132996/brevo) — 4.6/5 (3408 reviews)
4. [Agile CRM](https://fr.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews)
5. [HubSpot Sales Hub](https://fr.capterra.ca/software/140219/hubspot-saleshub) — 4.5/5 (497 reviews)

## Avis

### "Contivio - White Labs" — 5.0/5

> **Melanie** | *4 octobre 2018* | Produits alimentaires | Taux de recommandation : 8.0/10
> 
> **Avantages**: The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down\!
> 
> **Inconvénients**: It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

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### "Reliabe and Digital Call Center Approach" — 5.0/5

> **Pius** | *24 avril 2024* | Production audiovisuelle | Taux de recommandation : 9.0/10
> 
> **Avantages**: Contivio Contact makes the right call recording, and it ensure various processes are well handled.
> 
> **Inconvénients**: Contivio Contact delivers a concrete plan in making all the call solution immediate.

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### "Poor implementation and project management for onboarding. Poor instruction." — 2.0/5

> **Utilisateur vérifié** | *16 octobre 2018* | Services et technologies de l'information | Taux de recommandation : 0.0/10
> 
> **Avantages**: When customers could call us, it worked?
> 
> **Inconvénients**: No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better.  Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.
> 
> awful. won't ever recommend

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### "Great when I'm on the Road" — 5.0/5

> **John** | *25 novembre 2019* | Vente en gros | Taux de recommandation : 10.0/10
> 
> **Avantages**: I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.
> 
> **Inconvénients**: I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available

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### "Contivio Review" — 4.0/5

> **Yeni** | *2 décembre 2019* | Services aux consommateurs | Taux de recommandation : 7.0/10
> 
> **Avantages**: Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.
> 
> **Inconvénients**: I don't like the fact that there are so many options on the screen. It can be a bit overwhelming.
> 
> I would recommend being able to close the call information and end the call at the same time. 

Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/130559/contivio-contact-center)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/130559/Contivio-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/130559/contivio-contact-center> |
| en-AU | <https://www.capterra.com.au/software/130559/contivio-contact-center> |
| en-CA | <https://www.capterra.ca/software/130559/contivio-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/130559/contivio-contact-center> |
| en-IE | <https://www.capterra.ie/software/130559/contivio-contact-center> |
| en-IL | <https://www.capterra.co.il/software/130559/contivio-contact-center> |
| en-IN | <https://www.capterra.in/software/130559/contivio-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/130559/contivio-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/130559/contivio-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/130559/contivio-contact-center> |
| fr | <https://www.capterra.fr/software/130559/contivio-contact-center> |
| fr-BE | <https://fr.capterra.be/software/130559/contivio-contact-center> |
| fr-CA | <https://fr.capterra.ca/software/130559/contivio-contact-center> |
| fr-LU | <https://www.capterra.lu/software/130559/contivio-contact-center> |

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