--- description: Deskero : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deskero - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Deskero](/software/131179/deskero) # Deskero Canonical: https://fr.capterra.ca/software/131179/deskero Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/131179/deskero?page=2) > Deskero est un logiciel cloud qui offre des outils simples, mais efficaces, pour intégrer les demandes provenant de différents canaux. > > Conclusion : 112 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Deskero? Deskero cible toutes les entreprises qui souhaitent s'engager avec les clients de manière plus personnelle et significative, tout en comptant sur un système solide de gestion des cas d'assistance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 112 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Deskero - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 9,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Prix**: Deskero est disponible à partir de 15€ par utilisateur et par mois. D'autres versions avec plus de fonctionnalités sont également disponibles. - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, italien, portugais, russe - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Italie, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Gestion des utilisateurs - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Routage automatisé - Stratégie de marque personnalisable - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (7 au total) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Logiciels de gestion des cas d'assistance](https://fr.capterra.ca/directory/32623/it-ticketing-systems-software/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [TeamSupport](https://fr.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Avis ### "Used for client support email ticketing help desk" — 4.0/5 > **Mark** | *12 septembre 2016* | Comptabilité | Taux de recommandation : 9.0/10 > > **Avantages**: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great > > **Inconvénients**: None really, we are on the entry package with a few agents and it has been working well for the last few months. > > We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. ----- ### "Simple, complete, scalable and customizable with API" — 5.0/5 > **Andrea** | *19 août 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. > > **Inconvénients**: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. > > We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. ----- ### "Good but not cheap" — 3.0/5 > **Utilisateur vérifié** | *5 février 2018* | Taux de recommandation : 4.0/10 > > **Avantages**: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems > > **Inconvénients**: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione... ----- ### "Easy process to onboard ticketing system for our clients" — 5.0/5 > **Marc** | *5 février 2020* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Clean and easy to understand / use interface. Support and implementation went smooth and well documented. > > **Inconvénients**: We are french based company (Quebec) and the french language pack needs a bit of update. > > We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team. ----- ### "Deskero allows you to measure I.T., so that you can manage it." — 5.0/5 > **Ray** | *20 juillet 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: Overall, I've had a great experience implementing Deskero as our help desk \& I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly \& efficiently. > > **Inconvénients**: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/131179/deskero?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/131179/deskero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées