---
description: Nixxis Contact Suite : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nixxis Contact Suite - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Nixxis Contact Suite](/software/131585/nixxis-contact-suite)

# Nixxis Contact Suite

Canonical: https://fr.capterra.ca/software/131585/nixxis-contact-suite

> Nixxis Contact Suite possède les meilleurs modes de numérotation du marché en appel entrant tout comme en appel sortant. Tout cela pour de meilleurs resultats sur vos campagnes
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Nixxis Contact Suite?

Les entreprises souhaitant optimiser les performances de leur service client ou de leurs équipes de télévente.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 3 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Nixxis
- **Fondé**: 2006

## Contexte commercial

- **Prix**: Par siège utilisateur
- **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur)
- **Langues**: anglais, français, néerlandais, polonais, portugais, roumain, russe, turc, vietnamien
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Alerts/Escalation
- Centre d'appels entrants
- Centre d'appels sortants
- Communication multicanal
- Distribution automatique des appels
- Enregistrement des appels
- Gestion de la communication
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des courriels
- Gestion des flux de travail
- Gestion des listes d'attente
- Historique des clients
- IVR
- Identification de l'appelant
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Messagerie instantanée
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Routage des appels
- Scripts d'appel
- Suivi des appels
- Tableau de bord d'activités
- Third-Party Integrations
- Transfert d’appel

## Intégrations (3 au total)

- Microsoft Teams
- Salesforce Starter
- Zendesk Suite

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de télémarketing](https://fr.capterra.ca/directory/31034/telemarketing/software)

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2. [inconnect](https://fr.capterra.ca/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [UJET](https://fr.capterra.ca/software/164070/ujet) — 4.6/5 (140 reviews)
4. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews)
5. [CloudTalk](https://fr.capterra.ca/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Avis

### "Actually quite a good product" — 5.0/5

> **Bronwen** | *21 octobre 2020* | Services financiers | Taux de recommandation : 8.0/10
> 
> **Avantages**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. 
I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. 
The reporting is also very nice. graphical representation and nice layouts etc.
> 
> **Inconvénients**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :)
> 
> It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. 
I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization.

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### "Très bonne solution centre d'appels" — 4.0/5

> **Reda** | *24 août 2022* | Externalisation/délocalisation | Taux de recommandation : 8.0/10
> 
> **Avantages**: Numérotation efficace - Workflow des contacts paramétrable
> 
> **Inconvénients**: Client lourd à déployer et téléphonie utilisateur à installer manuellement

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### "Great CTI tool but hard to learn and manage it." — 4.0/5

> **Steve** | *9 août 2013*
> 
> We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry.
But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\!
Like a new pair of shoe, it takes some time to get used to it\! ;-))

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/131585/nixxis-contact-suite)

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| Langue | URL |
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| de-AT | <https://www.capterra.at/software/131585/nixxis-contact-suite> |
| de-CH | <https://www.capterra.ch/software/131585/nixxis-contact-suite> |
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| en-AU | <https://www.capterra.com.au/software/131585/nixxis-contact-suite> |
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| fr-CA | <https://fr.capterra.ca/software/131585/nixxis-contact-suite> |
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