--- description: HelpOnClick : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://fr.capterra.ca/software/132026/helponclick-live-chat Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/132026/helponclick-live-chat?page=2) > Configurez le chat en ligne sur votre site web en seulement 5 minutes. Discutez avec les visiteurs de votre site web depuis votre PC, tablette ou téléphone portable. Augmentez les ventes \! > > Conclusion : 12 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelpOnClick? HelpOnClick Live Chat est utilisé par les petites et moyennes entreprises du monde entier. Il est localisé dans plus de 20 langues et peut être mis en œuvre sur n'importe quel site web. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 12 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HelpOnClick - **Pays**: Allen, É.-U. - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 7,20 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois traditionnel, danois, espagnol, finnois, français, hongrois, hébreu, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, turc - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Bulgarie, Canada, Chine, Chypre, Danemark, Espagne, Finlande, France, Grèce, Hongrie, Inde, Irlande, Italie, Lettonie, Liechtenstein, Lituanie et 22 de plus ## Fonctionnalités - Accès mobile - Alerts/Escalation - Autoresponders - Clavardage et messagerie - Clavardage proactif - Enquêtes et feedback - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des accords de service - Gestion des centres d'appel - Géociblage - Logiciels CRM (gestion de la relation client) - Messagerie client en temps réel - Portail libre-service - Rapports et analyses - Relevé et historique des chats - Routage automatisé - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (26 au total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... et 11 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11 décembre 2018* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Inconvénients**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Utilisateur vérifié** | *16 avril 2019* | Machines | Taux de recommandation : 8.0/10 > > **Avantages**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Inconvénients**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17 mai 2021* | Logiciels | Taux de recommandation : 6.0/10 > > **Avantages**: having a Desktop version was great since we don't keep browsers open. > > **Inconvénients**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12 avril 2019* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Inconvénients**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28 juillet 2018* | Loisirs, voyage et tourisme | Taux de recommandation : 7.0/10 > > **Avantages**: Affordable compared to other options. Easy to use for basic chat functions. > > **Inconvénients**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/132026/helponclick-live-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132026/helponclick-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées