--- description: Zendesk Explore : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Explore - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de reporting](/directory/30053/reporting/software) > [Zendesk Explore](/software/132248/bime) # Zendesk Explore Canonical: https://fr.capterra.ca/software/132248/bime Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/132248/bime?page=2) > BIME vous permet de découvrir facilement les données importantes pour vous et votre entreprise. > > Conclusion : 23 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zendesk Explore? Les grandes entreprises, les entreprises de taille moyenne, les organismes à but non lucratif, les institutions publiques, BIME connecte les données des clients et permet aux entreprises d'obtenir une vue holistique. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 23 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zendesk - **Pays**: San Francisco, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 49,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Prix**: BIME est disponible en essai gratuit de 14 jours \* Plan Basique (490 $ par mois) \* Plan Big Data (690 $ par mois) – ce plan comprend les connecteurs Big Data aux grands dépôts de données populaires (Google BigQuery, Amazon Redshift, SAP HANA, HP Vertica, et Vectorwise). Pour de plus amples renseignements, rendez-vous sur le site web de BIME. - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile) - **Langues**: anglais, espagnol, français - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Analyse des tendances - Analyse visuelle - Connecteurs de données - Création de tableaux de bord - Fonction de glisser-déposer - Fonctions/calculs - Gestion des données - Importation et exportation de données - Mesure des performances - Planification stratégique - Rapports ad hoc - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Recherche/Filtre - Scheduled/Automated Reports - Sources de données multiples - Suivi des indicateurs clés de performance - Tableau de bord - Tableau de bord d'activités - Tableau de bord personnalisable - Visualisation de données - Widgets ## Intégrations (20 au total) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils de reporting](https://fr.capterra.ca/directory/30053/reporting/software) ## Catégories connexes - [Outils de reporting](https://fr.capterra.ca/directory/30053/reporting/software) - [Outils BI (Business intelligence)](https://fr.capterra.ca/directory/23/business-intelligence/software) - [Outils de data visualisation](https://fr.capterra.ca/directory/30696/data-visualization/software) - [Outils de tableaux de bord](https://fr.capterra.ca/directory/30839/dashboard/software) - [Logiciels de statistiques](https://fr.capterra.ca/directory/30752/statistical-analysis/software) ## Logiciels similaires 1. [Google Analytics 360](https://fr.capterra.ca/software/177042/google-analytics) — 4.7/5 (8090 reviews) 2. [Microsoft Power BI](https://fr.capterra.ca/software/176586/power-bi) — 4.6/5 (1877 reviews) 3. [Tableau](https://fr.capterra.ca/software/77260/tableau) — 4.6/5 (2350 reviews) 4. [Dataslayer](https://fr.capterra.ca/software/218756/dataslayer) — 4.7/5 (88 reviews) 5. [Google Data Studio](https://fr.capterra.ca/software/190616/data-studio) — 4.5/5 (337 reviews) ## Avis ### "Insightful and Reliable Reporting for Support Teams" — 4.0/5 > **Hadi** | *23 avril 2026* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. > > **Inconvénients**: When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. > > Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. ----- ### "easy to use" — 4.0/5 > **Diego** | *11 décembre 2025* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Inconvénients**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26 janvier 2026* | Production alimentaire | Taux de recommandation : 2.0/10 > > **Avantages**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Inconvénients**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11 février 2023* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Can find all the details easily with any details available of the customer. > > **Inconvénients**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- ### "Easy to use and analyze software, that can connect number of teams accross the organisation" — 4.0/5 > **Vignesh** | *11 février 2023* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. > > **Inconvénients**: We can as many as add ons on this software making it space conjested. > > Its very easy and friendly to use for big organizations with different teams working cross functionally. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/132248/bime?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132248/bime) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Données structurées