--- description: Close : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Close - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Close](/software/132667/close-io) # Close Canonical: https://fr.capterra.ca/software/132667/close-io Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/132667/close-io?page=2) > Close peut vous aider à conclure plus d'affaires grâce à sa plateforme qui regroupe les appels, les SMS et les e-mails en un seul endroit. Essayez-la gratuitement. > > Conclusion : 164 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Close? Les équipes de vente internes qui souhaitent conclure davantage d'affaires et éviter les saisies de données manuelles. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 164 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Close - **Entreprise fondée en**: 2013 ## Contexte commercial - **À partir de**: 35,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Finlande, France, Israël, Pays-Bas, Pologne, Porto Rico, Royaume-Uni, Suisse, Suède, États-Unis ## Fonctionnalités - Alertes/Notifications - Analyse prédictive - Automate d'appel - Automatisation des processus d'affaires - Autoresponders - Base de données de clients - CRM Integration - Communication multicanal - Conversations en temps réel - Engagement des leads - Envoi de SMS en masse - Gestion de la communication - Gestion des activités commerciales - Gestion des campagnes - Gestion des commentaires - Gestion des contacts - Gestion des courriels - Gestion des listes - Gestion des performances - Génération de leads - Historique des clients - IVR - Identification de l'appelant - Intelligence artificielle et apprentissage automatique - Intelligence conversationnelle - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Outils de collaboration - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Pour organisations et équipes commerciales - Qualification de leads - Rapports de ventes - Rapports et analyses - Rapports sur les appels - Real-Time Notifications - Routage des appels - Réponses automatisées - Saisie de données - Suivi de l'engagement - Suivi des appels - Suivi des appels - Transcription des appels - Workflow Automation ... et 73 fonctionnalités supplémentaires ## Intégrations (31 au total) - Apollo.io - Badger Maps - Calendly - CallTools - ChargeOver - ChatGPT - Claude - Claude Code - Clay - Clean Inbox for Gmail™ - Delphi AI - Fathom - Google Meet - Google Voice - Google Workspace ... et 16 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels d'assistant commercial avec IA](https://fr.capterra.ca/directory/34135/ai-sales-assistant/software) - [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software) - [Logiciels de prévision des ventes](https://fr.capterra.ca/directory/30930/sales-forecasting/software) - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 4. [HubSpot Sales Hub](https://fr.capterra.ca/software/140219/hubspot-saleshub) — 4.5/5 (506 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) ## Avis ### "Efficient and User-Friendly CRM for Sales Teams" — 5.0/5 > **Mehmet Ali** | *8 juillet 2025* | Développement de programmes | Taux de recommandation : 9.0/10 > > **Avantages**: The dashboard is very useful and practical. It gives a clear, real-time overview of all sales activities, making it easy to prioritize follow-ups and track progress at a glance. I especially appreciate how intuitive the interface is even new team members can get up to speed quick > > **Inconvénients**: The trial period felt a bit short, especially for teams that are evaluating multiple tools and need time to fully explore all the features. A slightly longer trial would be great > > Very useful and easy to use. Close offers a streamlined experience tailored for sales teams, with intuitive features that enhance productivity. From the dashboard to communication tools, everything is designed to be accessible and efficient. It has definitely helped us stay organized and focused on closing deals faster. ----- ### "Phone Heavy Sales Team's Dream" — 5.0/5 > **Kyle** | *14 avril 2022* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: no fluff. there are not 3 different places to log contacts/opps/accounts/leads it is all on one page. It is simple yet surprisingly powerful. Every one of my reps added can't get over how easy and fluid it makes their life. > > **Inconvénients**: Dashboards are non existent. You will need to be comfortable with exporting/using zapier/or a few support partners to push your data into a visual appealing place > > It is everything we need except dashboards. If your are an outbound or phone heavy sales ord ----- ### "Exceptional if it fits your business model, meh if it does not" — 3.0/5 > **Jonathan** | *20 janvier 2024* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: What I liked about Close was the consolidation of tools into one CRM. The sales pipeline and lead management was incredibly intuitive and ready to jump into right out of the box. > > **Inconvénients**: Phone features are underdeveloped or possibly intentionally barebone. > > Features are clearly targeting the saas sales segment, which wasn't helpful for my agency which essentially is a retail business model. Lead management and the sales pipeline management were incredibly easy to get into however. Being able to create tasks, notes while in a call, messages, and emails all being automatically logged in a particular lead's profile was fantastic. The 'workflows' or automations on sending out follow ups on schedule and utilizing templates is also something awesome only found on CRMs that cost 4x as much; that's a great deal. However, as noted above, they didn't have retail business models in mind or maybe they don't have enough context. 1) There's no call history - Yes, their guide or protocol is to 'add as a lead' when a call comes in, but that's only DURING the call. So if a new lead calls in to your agency/store, and if the call ends and the lead isn't added, then the call's number/history is lost in the ether. If you've ever onboarded new employees, you know procedures like this won't be followed all the time. 2) There's no way to set business hours/voicemail-forward - I work past business hours to get extra admin work done; of course customers don't always look up business hours before calling and suddenly I have to listen to the ring tone for 30 seconds or pick up. 3) Big emphasis on 'Companies' as leads/customers vs Individuals - So on lead profiles, you can set an address, yes. But after setting the address, city, state, zip code, you can only see the city and state on the lead's profile (probably because of its intended use for B2B sales), but in a B2C context, it's vastly more helpful to see the full address for us. You can argue you can create custom fields, but it seems like a easy fix to just let users choose which address details are visible in that proper spot. This is just one example, there's also not really much functionality for MAINTAINING/RETENTION of clients after the sales aspect. Again, emphasis towards saas sales where the use-case is getting the sale and then passing off the client to another department; whereas in retail or agency use, we have to maintain that relationship or make product/service changes. All in all, incredibly useful focus on the outbound sales aspect, if your business model fits or if you want a dedicated sales CRM for a sales team. However, retail businesses, B2C, or in my case, insurance agencies, will need something more well-rounded. ----- ### "Close is the best way to track leads through the sales process" — 5.0/5 > **Rod** | *21 décembre 2021* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Close is really easy to get up and running and is simple to work with. > > **Inconvénients**: The cost to go from the base plan to the next level that has several more features is a lot. > > I like Close and will continue to use it because it works for me. I can enter a new lead and immediately start a communication track via email and text and Close keeps it all in an easy to follow format. ----- ### "A great solution once you get it organized" — 5.0/5 > **Todd** | *23 mai 2022* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I love the Smart Views which allow custom filtering and sorting of leads. This helps me quickly review different types of leads based on lead score, when I talked to them last, and when I need to follow up with them again. > > **Inconvénients**: I wish basic text formatting was built into the note taking (especially bullet points). I understand with not going crazy with a WYSIWYG, but some simple formatting options would help for quicker note taking. ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/132667/close-io?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132667/close-io) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées