--- description: ServiceTrade : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTrade - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [ServiceTrade](/software/132690/servicetrade-commercial) # ServiceTrade Canonical: https://fr.capterra.ca/software/132690/servicetrade-commercial Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/132690/servicetrade-commercial?page=2) > Les applications web et mobiles de ServiceTrade coordonnent le personnel de bureau et les techniciens de terrain pour offrir une expérience client exceptionnelle. > > Conclusion : 344 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceTrade? Les prestataires de services commerciaux spécialisés dans la fourniture de services récurrents. Les secteurs et activités concernés incluent : protection contre les incendies, réparation mécanique, systèmes CVC, lavage sous pression, conduits d'aération, nettoyage de cuisine, équipement alimentaire, porte-à-porte et médical. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 344 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ServiceTrade - **Pays**: Durham, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Application mobile - Base de données de clients - Base de données de contacts - Base de données de sous-traitants - Devis - Facturation - GPS - Gestion client - Gestion de la conformité - Gestion de la disponibilité - Gestion des calendriers - Gestion des contrats/licences - Gestion des documents - Gestion des expéditions - Gestion des factures - Gestion des ordres de travail - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Historique des services - Maintenance préventive - Paiements électroniques - Planification - Planification de la maintenance - Portail libre-service - Pour sous-traitants en commerce/électr. industrielle - Rappels - Rapports et statistiques - Real-Time Data - Real-Time Updates - Recouvrement des paiements sur le terrain - Routage - Signature électronique - Suivi des tâches - Suivi du temps - Suivi du temps en ligne - Third-Party Integrations ## Intégrations (14 au total) - Acumatica Cloud ERP - Deltek ComputerEase - FOUNDATION - Google Calendar - Microsoft Excel - NetSuite - QuickBooks Online - QuickBooks Online Advanced - Sage 100 - Sage 300 - Sage Accounting - Sage Intacct - WordPress - Zapier ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) - [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software) - [Logiciels de gestion des ordres de mission](https://fr.capterra.ca/directory/30785/work-order/software) - [Logiciels pour électriciens](https://fr.capterra.ca/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1487 reviews) 2. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5317 reviews) 3. [BuildOps](https://fr.capterra.ca/software/194155/buildops) — 4.4/5 (177 reviews) 4. [Service Fusion](https://fr.capterra.ca/software/135788/service-fusion) — 4.3/5 (308 reviews) 5. [ServiceTitan](https://fr.capterra.ca/software/150053/servicetitan) — 4.3/5 (341 reviews) ## Avis ### "Satisfied Service Trade User" — 5.0/5 > **John** | *1 octobre 2025* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs > > **Inconvénients**: Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. > > Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. ----- ### "Overall experience with service trade" — 4.0/5 > **Bhawna** | *9 août 2026* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: What I liked most about ServiceTrade was its user-friendly platform for managing service operations, work orders, and customer information. It helped keep field activities organized and improved overall workflow efficiency. > > **Inconvénients**: One downside of ServiceTrade is that some features can take time to learn, especially for new users. Managing more complex workflows can also require additional setup and training. > > Overall, my experience with ServiceTrade was positive. It provided useful tools for managing service operations, scheduling, work orders, and customer information in one place. While some features took time to learn, it was generally effective and convenient. ----- ### "ServiceTrade is our Customer Service Department" — 5.0/5 > **Keith** | *14 février 2023* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers. > > **Inconvénients**: The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning. ----- ### "Servicetrade is the industry leader in software" — 5.0/5 > **Chris** | *3 janvier 2025* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Perfect fit for the service industry to include field staff, sales staff \& office staff. Ease of use \& capabilities make Servicetrade the easy choice. > > **Inconvénients**: No Cons, have used various platforms and for the last 5 years Servicetrade. Wouldn't change anything. > > Headache free, always performs as expected ----- ### "Don't trust this software with your business's vital processes" — 1.0/5 > **Paul** | *7 septembre 2022* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch. > > **Inconvénients**: This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments) > > We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result. ----- Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/132690/servicetrade-commercial?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/132690/servicetrade-commercial) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées